Resources for resolving common issues with PHH Mortgage products and services
You can reduce the number of unwanted calls from PHH Mortgage you get by signing up for the National Do Not Call Registry. It's free. Visit http://donotcall.gov to register your number.
How do I register?
Add your phone number for free by visiting http://donotcall.gov, or calling 1-888-382-1222 from the phone you want to register (TTY: 1-866-290-4236)
If you register online, you will receive a confirmation email from http://donotcall.gov. You must click on the link in the email within 72 hours to complete your registration.
How long does it take?
Your phone number should show up on the Registry the next day. Most sales calls will stop once your number has been on the Registry for 31 days. You can verify that your number is on the Registry by visiting http://donotcall.gov or calling 1-888-382-1222.
Where can I file a complaint about an illegal sales call or a robocall?
To file a complaint, visit http://donotcall.gov, or call 1-888-382-1222 (TTY: 1-866-290-4236).
Will I hear back from the FTC regarding my complaint?
Due to the volume of complaints, the FTC cannot respond directly to every complaint. The FTC and other law enforcement agencies analyze complaints to spot trends and to identify and take action against the people responsible for these illegal calls.
What's a Robocall?
If you answer the phone and hear a recorded message instead of a live person, it's a robocall. You've probably gotten robocalls about candidates running for office, or charities asking for donations. These robocalls are allowed. But if the recording is a sales message and you haven't given your written permission to get calls from the company on the other end, the call is illegal. In addition to the phone calls being illegal, their pitch most likely is a scam.
What Should You Do If You Get a Robocall?
If you get a robocall:
PHH Mortgage Mortgage application, originator, mortgage broker March 10, 2017 - Was looking at a house with a Coldwell Banker Agent. She referred me to one loan officer and he collected my information. He never disclosed that he was n't the person who would run my credit. He worked for PHH Mortgage and the Coldwell Banker in -. His name was -. I feel as if something was being done that was n't legitimate.... |
PHH Mortgage Mortgage loan modification,collection,foreclosure March 7, 2017 - I have been working with my current mortgage company, PHH Mortgage, in regards to a loan modification. Back in - of 2016 I was informed that my loan modification had been approved and that my first payment was due in -. I made the first payment as scheduled. In - I received notice that my loan modification had not been approved. I contacted my attorney and that third party company that I was working with regarding this notification and as result, it turns out that the mortgage company had not sent any trial documents and that the loan approval documents had not been sent to the correc... |
PHH Mortgage Mortgage loan servicing, payments, escrow account February 27, 2017 - PHH mortgage service has failed to update its records of my account being past due in - and -/-/2012 despite my providing documentation of error and request to then and Experian to correct. In late 2012 our servicing was moved to PHH from -. We made timely - payment of - on - and on - we made a combined - and - payment of -. No payments were late. Attached is copies of bank statements showing amounts were paid electrically. Please correct this error This error occurred when servicing was being moved... |
PHH Mortgage Mortgage loan servicing, payments, escrow account February 27, 2017 - My mortgage loan was transferred from PHH and I was n't notified. I do n't know who bought my loan or where to send my payment.... |
PHH Mortgage Mortgage application, originator, mortgage broker February 23, 2017 - I am filing a Complaint against PHH Mortgage Corporation for the way they handled my request to refinance my mortgage. The lack of expedient handling of the whole process can be best demonstrated through the use of a time line which will reflect numerous delays. *TimeLine will be attached as a supporting document. On analyzing the TimeLine you will see that just looking in multi-day gaps of no action there were 105 days of delays on the part of PHH. This as part of a process that most mortgage companies will require 45 - 60 days tops to close or deny a loan, PHH took 204 days ( still could n... |
PHH Mortgage Mortgage loan servicing, payments, escrow account February 21, 2017 - This company appears to be maximizing interest and fees charged to their customers by creating challenging payment terms. I enrolled in auto pay but choose to make additional principle payments. To make a principle payment on-line, a $7.00 charge is assessed. To avoid this fee, I have attempted to mail payments to this company. Even though the checks are clearly marked " Principle Only Payment ( and my account number ) ''. the payment is not handled properly and they " suspend '' payments and monies do not roll into principle even when auto pay is processed. The other MAJOR issue is a paymen... |
PHH Mortgage Mortgage loan servicing, payments, escrow account February 3, 2017 - I discovered that the mortgage company misapplied funds for my -/-/- mortgage payment. I pay my monthly mortgage of $1300.00 in - payments. PHH received the first half of my payment - $670.00 - for -/-/- on -/-/- and the second half ( $670.00 ) on -/-/- The payment received on -/-/- was incorrectly applied to additional principal and not the mortgage payment. The second half of the -/-/- payment and all subsequent payments have been appropriately applied to the mortgage payment. I called PHH Mortgage Company on Monday, -/-/- to advise them of ... |
PHH Mortgage Mortgage application, originator, mortgage broker January 19, 2017 - back on - - i applied for refinance with PHH Mortgage witch i have a loan with them at - percent i was qualified for - percent loan # - after about 3 months i wast told that there is lien on the property since - regarding a child support issue i called them and i spook to the title company ( - - - ) and i email copy of the close case letter from the child support to both - and - - - - told me i should not contact her nor the child support HPP should contact the child support and verify the issue all they need is to send a form to the child support. i a... |
PHH Mortgage Mortgage loan servicing, payments, escrow account January 19, 2017 - This is a complaint against PHH Mortgage for holding money in escrow that was deemed to be used for repair of hail damage to our residence that occurred on - -, 2016. PHH Mortgage is currently holding over $12000.00 that was sent to us from our insurance company since - 2016 and even though we have contacted them on numerous occasions they still will not release the funds. There excuse is that they needed documentation in order to reconcile the amount that has been paid by the insurance company with the amount that that was estimated by our general contractor. Documentation from bot... |
PHH Mortgage Mortgage loan modification,collection,foreclosure January 19, 2017 - I contacted my mortgage company on -/-/- regarding what options I had to apply for Home Assistance programs to assist me in resolving my back payments. The back payments were a result of being -. I expressed all of this to the agent I spoke with and she offered to send me a package that needed to be returned by -/-/-. On -/-/-. I received a letter from PHH Mortgage and my " case manager '', - -, still expressing an interest in helping me. On the same day, I received a letter from a foreclosure Attorney stating my home if being put up for a Trustee Sale on -/-/-. I ... |
PHH Mortgage Debt collection taking/threatening an illegal action seized/attempted to seize property January 19, 2017 - PHH Mortgage Corporation - Mortgage Service Center is a " debt collector '' pursuant to 15 USC1692a ( 6 ), 15 USC 1681n, and Florida Statute - ( - ). I have mailed several request to PHH Mortgage Corporation by certified mail for verification and validation of an alleged debt. Pursuant to 15 USC 1692 ( g ) ( 4 ) Validation of Debts and Florida Statute - - Assignment of Debts, In a my correspondence with PHH Mortgagae Corporation, I asked that it 's agents provide supporting evidence to substantiate its claim., within thirty ( 30 ) days. PHH Mortgage Corporation, through its agent ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account January 12, 2017 - I am unable to reach PHH Mortgage ( https : //www.phhmortgage.com/13571 ). - online their autopay webform is broken - their phone system is not working so unable to reach a customer service representitve... |
PHH Mortgage Mortgage settlement process and costs January 5, 2017 - I, along with my former spouse, originated a home loan in -/-/- with a maturity date of -/-/-. Upon our divorce in -/-/-, I was advised that the loan had been refinanced to remove me from the loan and subsequently signed a quit claim deed to relinquish my ownership rights. In reviewing my credit reports, I have since determined that the mortgage obligation still remains under my name. In communicating with PHH Mortgage, it has been determined that the loan has been modified twice and the terms of the original agreement I signed in -/-/- have been changed without my knowledg... |
PHH Mortgage Mortgage loan servicing, payments, escrow account January 4, 2017 - I have my payment on auto pay. I have at times encounter that the change in payment does n't go thru. ( 3x ) I have always paid. Now at first it did n't register. But now that it has happened again I think this practice is very shady and unethical. My auto payment goes thru but since the sum has changed PHH Mortgage Co. does not apply the payment to the current month. It claim it goes to principal and therefore causes my account to go delinquent. On top of this they - a late fee. So you can imagine my surprise when I received a bill more than double what I am used to paying. To top it off..... |
PHH Mortgage Mortgage credit decision / underwriting December 28, 2016 - I have my current mortgage with PHH Mortgage for the past - years of a - year mortgage at - % ( $ 2210 monthly mortgage payment ). My application for refinance to - % that would have reduced my monthly payment to $1700.00 was denied for a flimsy reason of " inadequate debt to income ratio ''. This was after repayments of all outstanding issues on my credit as instructed by the company to the tune of almost $5000.00. I 've always maintained - income sources - - time and Full Time ) with the following gross income streams from my - positions : -/-/- - $110000.00... |
PHH Mortgage Mortgage loan servicing, payments, escrow account December 21, 2016 - My current lender is PHH mortgage. I am trying to refinance into a lower interest rate and lower monthly payment through - mortgage. I am recently discharged from Chapter 13 bankruptcy. I am attempting to get my statement from PHH but they are refusing, They are telling me that the discharge of bankruptcy from the court is not enough. They claim they need a " termination '' of bankruptcy from the court. When I spoke to the BK department of PHH, they refused to give me the employee numbers. When I attempted to call the New Jersey office, I was transferred to - to speak with - who again... |
PHH Mortgage Mortgage loan servicing, payments, escrow account December 20, 2016 - We have previous complaints regarding this mortgage with PHH. I saw a response from PHH that listed a - as a contact person. We had never been referred to - through this process. Icalled - on -/-/2016 and explained our situation. He toild me he was the supervisor in charge of all of PHH 's loan modifications. He said he would look into our issues and get back to me in a few days. I had not heard from - so I called him on @ - PST -/-/2016 and he told me that he was working on our loan modification and would have it finalized in a couple of days. He said he would reinstate our... |
PHH Mortgage Mortgage loan servicing, payments, escrow account December 10, 2016 - I contacted PHH Mortgage on - to cancel my FlexPay agreement as I was refinancing my loan, which was scheduled to close -/-/-. On -/-/2016 PHH processed my -/-/- FlexPay Payment anyway, which not only put my account in jeopardy of being overdrawn and required me to take out a payday loan, but when I called to dispute the charge, I was told that they had no record of me rescinding my FlexPay ( but yet, they somehow knew about the upcoming refinance ) and said they could not refund my money without a letter requesting reimbursement and a copy of my bank statement showing the payme... |
PHH Mortgage Mortgage loan servicing, payments, escrow account December 4, 2016 - Of the previous five years of being with both - Mortgage and - - - for our mortgage lenders, we have n't had as many issues with our mortgage account as we currently have with PHH Mortgage. Although the website is relatively simple to navigate, most of the customer service representatives ( CSR ) have been as helpful as using a fish to cut down a tree. Only the Property Tax Department and a supervisor on - occasion were able to clearly understand our issue, the company 's mistake, and reasonable actions to take in order to rectify our predicament. Within four months of having o... |
PHH Mortgage Mortgage loan servicing, payments, escrow account November 20, 2016 - I paid off my mortgage loan in - - with PHH Mortgage Services and can not get them to release the loan. In - I took out a mortgage with my husband. This loan was paid off in - when we divorced. I took out a new mortgage ONLY IN MY NAME to close out the joint loan with my husband. The joint loan should have been released in -, but PHH sent me this release earlier this year. What I have been trying to get PHH to do is to release the mortgage that was only in my name. I called PHH on - -, -, - -, -, and - -, -. They kept telling me that they were working ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account November 15, 2016 - I contacted PHH mortgage on -/-/- requesting an escrow analysis to be done because I was at 78.8 % loan to value. I wanted to start the process of removing the PMI to my monthly mortgage payment. I then recieved my escrow analysis and the company had made an error on the original loan to value ( which was $170000.00 as of -/-/- ), but the company had put the LTV as $140000.00 as of -/-/-, which then affected the overall LTV changing it to 94.10 %. I contacted them about this concern recognized there was an issue, but the customer service person could not just correct the iss... |
PHH Mortgage Mortgage loan servicing, payments, escrow account October 26, 2016 - We had an approved trial plan with -. Our loan was transferred to PHH. PHH refused to honor our loan modification. We made all trial payments on time. I am attaching a fradulent statement sent to us by PHH. They bhave since refused our payments.... |
PHH Mortgage Mortgage loan modification,collection,foreclosure October 10, 2016 - I received a mortgage loan with - - - - - - - - - - with my Mother. - I was layed off and gotten sick could not pay make payments. 1. Being sued by PHH mortgage - to foreclosure. 2. They have no assignment of mortgage. 3. PHH Lost Mortgage 4. PHH Lost Note 5. False statements at filing - 6. Stating they are a govenment agency to the court ( PHH is not a govement agency ) 7. Having so far - men try to break in with out a judges order and one broke in looking at me in my bed. Very dangerous threating actions to myself.. 8. With me living in condo pu... |
PHH Mortgage Mortgage loan servicing, payments, escrow account September 30, 2016 - I paid off my home 28 days ago and still have not received the balance of my escrow fund from PHH Mortgage... |
PHH Mortgage Mortgage loan servicing, payments, escrow account September 27, 2016 - PHH is altering facts and fraudulently foreclosing on our property. I am attaching a letter they sent us confirming this. We have many pending complaints on this company with the CFPB that have not been resolved.... |
PHH Mortgage Mortgage loan servicing, payments, escrow account September 26, 2016 - PHH Mortgage stopped our automatic payment without notifying us. They also transferred the servicing of our mortgage without notifying us. On the phone they claim - - - sent a joint notification. We never received it. I explained that a company I have no dealings with sending a letter claiming rights to my mortgage payment does not positively prove transfer of service. I requested PHH send a new letter. They refused and told me I had to ask - for the letter. I 'm left with no paper trail positively identifying who we should be paying. We have paid two months of mortgage out of fear... |
PHH Mortgage Mortgage loan modification,collection,foreclosure September 22, 2016 - In 2013, PHH Mortgage no longer accepted the mortgage payments and failed to produce the originating documents. Due to this, the property is now in active foreclosure and I am not the debtor, the home belonged to my late mother whom willed me the property.... |
PHH Mortgage Mortgage credit decision / underwriting September 19, 2016 - Credit report shows zero balance for PHH Mortgage Service Center in New Jersey. In reality, we owe well over $400000.00. The credit report also shows that we have not made any payments, in reality we have paid our mortgage in full every month. This erroneous information is preventing us from refinancing our current mortgage. We are told by PHH that there is no one to speak to regarding this problem, all correspondence must be done through fax. We did file for Chapter - -/-/2010. Thank you.... |
PHH Mortgage Mortgage loan servicing, payments, escrow account September 19, 2016 - Our mortgage was with a company named -. After filing bankruptcy discharged in - - we applied for mortgage modification in - -. After 9 months of supplying information we were approved for the modification. Our - trial payment was due -. We sent our first trial payment to -. They received the payment before the due date as the record shows and cashed our check. Unknown to us, the mortgage was transferred the same day of the due date of the first trial payment - - - -. We were not notified of the trabnsfer until later in -. We sent the next trial payment d... |
PHH Mortgage Mortgage application, originator, mortgage broker September 7, 2016 - To : consumer Financial Protection Bureau re : PHH re-finance mortage application fee -/-/- To Whom it May Concern : Near the end of - I telephoned my mortgage company, PHH Mortgage to investigate re-financing my home mortgage in order to reduce the interest rate and attempt to get my payments lowered. My employment scenario changed in - and I have been struggling to meet the high mortgage. I have demonstrated reliability but was seeking help. After several lengthy telephone calls giving all the required information they then forwarded a lengthy application with very strict ret... |
PHH Mortgage Mortgage loan servicing, payments, escrow account August 29, 2016 - We are receiving - mortgage statements each month from PHH Mortgage ( Mortgage Service Center ) since the company assumed our home mortgage - -. I called the company - - and was told that they send a monthly notification statement and also generate a statement when they receive a payment. This creates confusion and a potential duplicate payment to be made if - does not pay close attention to the Payment Due Date which are the same date. The statements are identical forms with - showing transaction activity of the last P & I/Escrow payment and the second statement showing n... |
PHH Mortgage Mortgage loan servicing, payments, escrow account August 26, 2016 - PHH has sent us a fraudulent statement regarding our mortgage. They have refused our payments after they received our last trial payment of our loan modification - - - 2016. They also sent us an intimidating and fraudulent Delinquency Notice. We are being harassed by this company.with these threatening notices being sent to us.... |
PHH Mortgage Mortgage credit decision / underwriting August 19, 2016 - I am appealing to cfpb for assistance in addressing my experience with PHH. I received a letter from PHH about the decision reached on my loan application denying approval because they could not obtain an acceptable appraisal of the subject property. PHH hired the appraising company and is accountable for the professional work product of their contractor. I am requesting that ALL documentation related to my application and the decisions that PHH made on this matter be provided to me with representation that no omission of documents have taken place. This document request is for both PHH create... |
PHH Mortgage Mortgage loan servicing, payments, escrow account August 5, 2016 - My mortgage was transferred by PHH Mortgage to a third party mortgage service company without formal notice to me my PHH Mortgage. Complaints and questions were met with a telephone tree of customer service reps with no answers. Further escalations resulted in form letters and evasive conduct by PHH Mortgage.... |
PHH Mortgage Mortgage loan servicing, payments, escrow account July 26, 2016 - - - wrote a mortgage to me for purchase of a home, then assigned servicing responsibilities to PHH Mortgage services. I changed the mortgage date on their website from the - to the -, but the website said that this would have no impact on the - payment. I called PHH to attempt to fix this twice, and both times they said that they have no capability of changing the date for the next collection if the request is made after the - of the month before. I will remind that this is not a technical limitation because the actual speed with which the systems responsible for this proc... |
PHH Mortgage Mortgage loan modification,collection,foreclosure July 25, 2016 - I am emailing you in hopes that I can get some resolution to some problems regarding my mortgage with PHH Mortgage Company which was supposedly " modified. '' I am confused with the status of my loan and why my payments are being rejected. I also have not received reversal of funds checks that have been issued. I have even asked that they be reissued and sent certified but have yet to receive any of them. When I pull my account up online it shows that there have been a total of - " Reversal of Funds '' transactions on my account totaling $1300.00. I have only received checks for - of... |
PHH Mortgage Mortgage loan servicing, payments, escrow account July 14, 2016 - PHH created fraudulent loan history to force foreclosure/eviction on us, we 've proven payment for the loan of $15000.00 PHH wanted us to sign, we paid - Bank in cashiers checks, we did not owe PHH. We are missing $35000.00 in payments, all cashed by PHH. I have proof of all of this..we were also part of the $6.00 - settlement only for PHH to foreclose/evict anyway, PHH did not follow the NJ - stipulation to apply all our payments, remove fees and bring us current. PHH " somehow '' managed to evict us ... someone is on the take, payoffs, something is WRONG here, how could we pay... |
PHH Mortgage Mortgage loan servicing, payments, escrow account June 30, 2016 - PHH Mortgage bought our loan from -. They failed to apply the funds from our original escrow account to our homeowners insurance company. They claimed that they sent us a disbursement check twice, but we have not seen this. They are now claiming that we owe them more in our mortgage because they are charging us for - escrow accounts, since they are claiming that they sent us the disbursement check and they paid our insurance company. They have not sent the disbursement check and it has been more than the 30 days required for them to resolve issues.... |
PHH Mortgage Mortgage loan modification,collection,foreclosure June 13, 2016 - -/-/- i had a loan modification with - - which i honored, i never miss a payment. Six month later the loan was transfer to - ( - - - ). Upon takeover - unilaterally change the term of the the loan modification from - years to - years nearly double the monthly escrow escrow which trigger default again.When i asked them why the escrow on the property was so high? The answer was check with your city property tax department. I send them the proper tax bill from the City over and over again to prove no dramatic change on the tax bill just to be ignored. For more tha... |
PHH Mortgage Mortgage loan servicing, payments, escrow account June 8, 2016 - My mortgage loan began in - of 2016 with the first payment being sent to the original mortgage company of - - - on -/-/16 ( Due -/-/16 ). On -/-/16 PHH Mortgage sent notice to me that they had purchased the loan on -/-/16. Beginning -/-/16 I began receiving 2-4 phone calls per day from PHH Mortgage representatives demanding that I make two mortgage payments immediately. They insisted they were owed the first payment that was due -/-/16 ( which had already been paid to - - - ) as well as the second payment which was not due until -/-... |
PHH Mortgage Mortgage loan servicing, payments, escrow account June 1, 2016 - I had an FHA home loan with PHH Mortgage Company until - -, 2016. On - -, 2016, a corporate relocation company acquired my home to eventually settle on the house with private buyers. Therefore, I was not required to make a - mortgage payment. I cancelled my automatic draft online at - ( PHH Mortgage Company ) on - -, 2016 ( Sunday ) but their system took 4 days to load, and I could not call anyone to confirm since they are not open on Sundays. My - mortgage payment automatically drafted $1800.00 ( and change ) from account. On - -, 2016 I contact PHH mortgage... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 31, 2016 - In a permanent - lien HAMP modification thru Making home Affordable program. Servicer ( PHH Mortgage ) is refused to offer a 2MP modification on the - lien, even after I requested it be done, per Making Home Affordable Directives. Now - lien note ( HELOC ) is in repayment period with a substantial increase at 2.7 times my previous monthly payments. PHH Mortgage services - and - liens and will not answer critical questions submitted in the Qualified Written Request. I have submitted a completed submission package as directed by the Relationship Manager, whereas ; I specifically i... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 27, 2016 - My home is currently for sale and under contract scheduled to close in the next two weeks. My current mortgage company has - in escrow for real estate taxes. I first requested that escrow be canceled and they send me the funds so that I could use them to establish escrow on the new home I am purchasing. They denied my request. I then requested that they subtract escrow off my payoff statement and I never received a response. I explained that I would be contacting the CFPB if we could not reach a mutually acceptable agreement. We originally purchased our current home in - - well before... |
PHH Mortgage Mortgage loan modification,collection,foreclosure May 24, 2016 - For the past 2+ months, I have, as a volunteer/friend, been trying to assist a friend 's brother with a deed in lieu for his property that is facing foreclosure. His loan is serviced by PHH. Since starting on the process back with the filing of my Letter of Authorization with PHH, PHH has used my phone number to debt collect daily, often twice daily on my personal phone number. And yet, the few times I have tried to reach the deed in lieu area of the mortgage servicing area, I am put on hold for at least 45+ minutes and am given little to no information about the status of his request for a de... |
PHH Mortgage Mortgage application, originator, mortgage broker May 22, 2016 - In short, - - failed to disclose essential information regarding loans he procured for - of my rental properties, directly resulting in $18000.00 in additional expense to me and $6400.00 in additional compensation for him. In - 2016 I purchased - rental properties with loans procured by -. At the beginning of the financing process - provided me with disclosures indicating that the rates on the loans would be - with - points payable for his commission. I never received any other disclosures. Partway through the financing process - informed me that he was not ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 22, 2016 - My name is - - - and my mortgage company has recently changed from - - - to PHH Mortgage as of - 2016. I received a mail notification with direct debit payment set-up information early -. I submitted direct debit payment request with a void check from - on - - 2016 and received a confirmation from PHH direct debit solution on - -, 2016 that the payment ( normal monthly payment plus a additional $500.00 principle ) will be drawn on -/-/2016. However, the payment was not drawn on -. - and I was not notified until -. - via mail. Without notif... |
PHH Mortgage Mortgage application, originator, mortgage broker May 20, 2016 - We contacted PHH Mortgage, our loan company ( and several others ) to request a refinance of our loan on our primary residence. Our current loan is $550000.00, 30 year ARM at 3.5 %. We intend to pay down the loan with cash from a house we sold in -/-/-. The new loan would be $190000.00 for 15 years, and after completion of loan application we were informed that we were locked in at a rate of 2.875 % After several days we did not hear back from PHH, I called to inquire when we would need to provide various documents to complete the loan process. At that time I was informed that due an... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 18, 2016 - Facts : 1 ) In -/-/- I received a letter indicating I had an escrow shortage. I was given - options : a ) make 1 payment with total shortage or b ) spread shortage over 12 months. I chose b. 2 ) I received an email on -/-/16 that my mortgage payment ( including additional escrow ) was applied. 3 ) Today I received an email that a late fee had been applied because my payment has not been received. 4 ) The payment was made per my bank statement. 5 ) The payment was received per email dated -/-/2016.. Today I called customer service and they indicated that had my payment but ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 17, 2016 - Our mortgage service company was changed from - to PHH. All of a sudden, we received their statement wanting for us to pay more into an escrow account. This is a big surprise. We never agreed on an escrow account. We have been managing our taxes and insurance by ourself and none was late or anything. We have not received any communication from PHH about what happend and why we must pay more into this new escrow account. We used to pay $2400.00 per month ; now they want us to pay $3400.00. This is a big increase we are not prepared yet. We are surprised at this escrow. We will call them... |
PHH Mortgage Mortgage loan modification,collection,foreclosure May 11, 2016 - My financial hardship started in 2015. I contacted my mortgage company and they have been requesting for the same documents over and over again for the past year. It has been a nightmare and has caused my medical condition to get worse. I have provided my documents on a timely fashion and have yet to get a final response.... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 6, 2016 - I prepaid on my mortgage account ( my payment was sent on - -, 2016 ) to be used toward my - -, 2016 payment. PHH mortgage used that money toward my principal, and then proceeded to send me a late statement stating that I had n't paid my mortgage for - -, 2016. When I complained they " refused '' my claim, and my principal has been docked, along with my credit being affected. When I contacted PHH Mortgage, they stated that they could n't fix the principal amount because they sold my loan. I want PHH Mortgage to be held responsible for the amount that my principal was " docked... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 6, 2016 - We have ( had ) a mortgage with - acct. # - which we were behind on applying for a modification which was denied. We were told that if we made - payments by -2016 that we could take - & - to catch up. We made - payments in -. In the mean time the loan was sold to PHH Mortgage. They have sent us many letters warning of foreclosure. Also statements not showing our payments to -. Now they are refusing to accept a payment they received -2016. Also a letter saying the are expediting foreclosure on our home. I am attaching cashed checks to - and also our check to PHH... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 6, 2016 - PHH Mortgage paid the wrong amount for our flood Insurance. The difference in the cost was $ - year. The first time I called the representative lied to me about them getting the same copy of the bill as I got. My insurance provider told me that, " No they got a copy of the same bill. '' After a few phone calls PHH paid the $17.00. The $17.00 was for $7800.00 in more coverage. Because their paper work is always behind they sent me a bill to make up the $7800.00 difference with another insurance company called - - - -. Their rate for the $7800.00 was $70.00 per year. T... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 6, 2016 - We had a mortgage with a company named - acct. # -. We have an approved loan modification with them. They sold the mortgage to a company named PHH Mortgage. PHH is not accepting the loan modification. They sent us a check for the amount of our first trial payment to -. - cashed our check for the first payment.We are attaching a copy of that check as we have not deposited it as we are not accepting it. Why would - cash our check for the payment then sell the mortgage and the new company not accept the terms of the modification. We have filed a complaint on - # -.We are now ... |
PHH Mortgage Mortgage application, originator, mortgage broker May 3, 2016 - Due to accounting errors with PHH Mortgage, my account was erroneously placed into foreclosure I have obtained an attorney and have made numerous, concerted efforts to work out the issues through mediation and have provided both a deposition and a loan modification request. The loan modification was mailed - with delivery confirmation - on on -/-/16 and contained all requested information. There was no response to the loan modification request. On -/-/16, I received a " Notice of Sale '' for my property, with a sale date of - -, 2016. ... |
PHH Mortgage Mortgage loan servicing, payments, escrow account May 1, 2016 - IN 2015 escrow analysis the servicer ignored the prelim and actual tax assessment from the township creating large underpayment to escrow. Upon the next year escrow analysis the escrow payment is drastically increased per month due to previous years underpayment. I erroneously made the same payment I was making but within two days made up the difference. The differential payment was made well ahead of the grace period. I continued to get late notices since then because the partial payment was applied to principal and not my monthly payment so my principal has been paid down but I am now consid... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 29, 2016 - Good Afternoon, I sold my home on - -, 2016 and PHH Mortgage still had $4700.00 in my escrow account. I checked my account online and it showed that all escrow funds were disbursed to borrower on - -. 3 weeks ago I called PHH to inform them that my disbursement check had not arrived yet. The representative stated that she would expedite mail me a new check. 2 days ago I called again to find out the status of my check and was told that they have not issued a new check yet and would expedite a new one. In the last 6 years living in Texas I have experienced only - situations wher... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 28, 2016 - We had mailed our mortgage payment well over two weeks prior to the due date. However they never cashed the check so we called and made a payment plus the fee for paying over the phone. Because they had not recieved the check. However the next day they cashed our check. When we called them and asked why this happened they said that it was in pending when we had called yesterday. We requested that we get a refund for one of the payments we have bills that need to be paid. They said they can refund it it with a written request. So we faxed the request immediately over and were expecting to recie... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 26, 2016 - PHH Mortgage is repeatedly saying they did n't get my payments, it 's been happening since fall of last year. I mailed in a $2700.00 in - to catch up what they said I was behind and an $850.00 check for -/-/- 's payment. They sent back -/-/- 's payment, which I mailed in -/-/-. I received it back on - -, 2016. I called, told them they were n't getting late fees for sending it back, I copied it and remailed it within a week. I mailed -/-/- 's payment in on -/-/-, I mailed -/-/-, late, on -/-/-. The day after I mailed -/-/- 's payment in, I re... |
PHH Mortgage Mortgage loan servicing, payments, escrow account April 25, 2016 - PMI insurance should be coming off loan ... |