PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Missouri

I contacted PHH mortgage on -/-/- requesting an escrow analysis to be done because I was at 78.8 % loan to value. I wanted to start the process of removing the PMI to my monthly mortgage payment. I then recieved my escrow analysis and the company had made an error on the original loan to value ( which was $170000.00 as of -/-/- ), but the company had put the LTV as $140000.00 as of -/-/-, which then affected the overall LTV changing it to 94.10 %. I contacted them about this concern recognized there was an issue, but the customer service person could not just correct the issue without placing a help ticket. After 2 business days I logged into my account and noticed they had changed the LTV from the error of $140000.00 to $150000.00, but again this is incorrect. I contacted them about this concern and still got the run around and was told I had to wait on the original help ticket and they would contact me within 5-10 business days. I still had not received a resolution so on -/-/- I contacted the customer service about the concern they finally connected me to a customer


the help ticket was resolved. As of today I have sent another email in regards to this concern, I have not been followed up with from Phh Mortgage nor have they corrected the issue. I am very concerned with how to proceed forward. I felt as a consumer I needed to make a formal complaint about this issue. Back History : I had a mortgage escrow analysis completed -/-/-. I was at 81.20 LTV. I have the documentation that was sent. I knew I was close to being at 78 % LTV in - and that 's why I requested another analysis. On the -/-/- payment my PMI would have been automatically removed. I have not refinanced the loan. I only did a rate modification in -. I do n't understand how my LTV can just change.