PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Arkansas

My loan was sold from - - to PHH. I did not know this as I never received a notice. I have been paying my loan on " autopay '' but -/-/- went to increase principal payment amount and saw my loan was paid off. I called - - and they told me my loan had been sold to PHH. I asked them to provide me with account information for PHH so that I could reach out and ensure payment would be made on time. - - refused to provide any information stating that they could only mail or fax. They also communicated that I should not worry as I had 60 days to make payment. Then on - -, I received a bill from PHH that was mailed on -/-/- showing that payment was due on -/-/- but mailed on -/-/-?? It also showed that they never debited -/-/- payment and now they showed - months due. I tried to go to PHH 's site to pay but was unable to do so due to their site 's limited functionality. I did set payment for " autopay '' that will start with -/-/- payment, and mailed in a check on -/-/- for -/-/- and -/-/-. Then on Saturday, -/-/-, I received a notice from PHH saying that I was 31 days overdue on my mortgage and that adverse actions may be taken. This is frustrating and causing me much anxiety as it is very important that I maintain a good credit rating and on-time payment history. PHH 's notice requested that I called " immediately, '' but when I tried their IVR noted that they were closed. Their poor processes are unacceptable and must be corrected. Moreover, they need to guarantee to me that no adverse action was or will be taken on my account. Not to mention, that they owe homeowners like me an apology.