Conventional fixed mortgage Loan servicing, payments, escrow account
PHH Mortgage Mortgage department,
Conventional fixed mortgage Loan servicing, payments, escrow account New Hampshire
My mortgage loan began in - of 2016 with the first payment being sent to the original mortgage company of - - - on -/-/16 ( Due -/-/16 ). On -/-/16 PHH Mortgage sent notice to me that they had purchased the loan on -/-/16. Beginning -/-/16 I began receiving 2-4 phone calls per day from PHH Mortgage representatives demanding that I make two mortgage payments immediately. They insisted they were owed the first payment that was due -/-/16 ( which had already been paid to - - - ) as well as the second payment which was not due until -/-/16, 15 days in the future! I explained to your PHH numerous times that the first payment was already paid to the original mortgage company and that the second was not due for another 15 days. I still received 2-4 collection calls every day. On -/-/16 my bank, -, sent payment for the payment due -/-/16 to PHH and it has been confirmed as received. I still receive 2-4 collection calls each day demanding I immediately make two additional payments.
PHH Mortgage customer in New Hampshire
Jun 08, 2016
* Source: CFPB Complaint Database
PHH Mortgage response to complaint:
Closed with explanation
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