PHH Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Hampshire

My mortgage loan began in - of 2016 with the first payment being sent to the original mortgage company of - - - on -/-/16 ( Due -/-/16 ). On -/-/16 PHH Mortgage sent notice to me that they had purchased the loan on -/-/16. Beginning -/-/16 I began receiving 2-4 phone calls per day from PHH Mortgage representatives demanding that I make two mortgage payments immediately. They insisted they were owed the first payment that was due -/-/16 ( which had already been paid to - - - ) as well as the second payment which was not due until -/-/16, 15 days in the future! I explained to your PHH numerous times that the first payment was already paid to the original mortgage company and that the second was not due for another 15 days. I still received 2-4 collection calls every day. On -/-/16 my bank, -, sent payment for the payment due -/-/16 to PHH and it has been confirmed as received. I still receive 2-4 collection calls each day demanding I immediately make two additional payments.

PHH Mortgage customer in New Hampshire
Jun 08, 2016

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

Created with Highcharts 4.2.3PHH MortgageComplaint HistoryComplaints12/20112/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20152/20164/20166/20168/201610/201612/20162/2017051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PHH MortgageLoan servicing, payments, escrow account0.4%67.2%2.3%22.9%3.0%4.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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