PHH Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account New Hampshire

My mortgage loan began in - of 2016 with the first payment being sent to the original mortgage company of - - - on -/-/16 ( Due -/-/16 ). On -/-/16 PHH Mortgage sent notice to me that they had purchased the loan on -/-/16. Beginning -/-/16 I began receiving 2-4 phone calls per day from PHH Mortgage representatives demanding that I make two mortgage payments immediately. They insisted they were owed the first payment that was due -/-/16 ( which had already been paid to - - - ) as well as the second payment which was not due until -/-/16, 15 days in the future! I explained to your PHH numerous times that the first payment was already paid to the original mortgage company and that the second was not due for another 15 days. I still received 2-4 collection calls every day. On -/-/16 my bank, -, sent payment for the payment due -/-/16 to PHH and it has been confirmed as received. I still receive 2-4 collection calls each day demanding I immediately make two additional payments.

PHH Mortgage customer in New Hampshire
Jun 08, 2016

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

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