PHH Mortgage Mortgage Complaint

Home equity loan or line of credit Loan servicing, payments, escrow account

PHH Mortgage Mortgage department,

Home equity loan or line of credit Loan servicing, payments, escrow account Illinois

PHH mortgage service has failed to update its records of my account being past due in - and -/-/2012 despite my providing documentation of error and request to then and Experian to correct. In late 2012 our servicing was moved to PHH from -. We made timely - payment of - on - and on - we made a combined - and - payment of -. No payments were late. Attached is copies of bank statements showing amounts were paid electrically. Please correct this error This error occurred when servicing was being moved

PHH Mortgage customer in Illinois
Feb 27, 2017

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

Consumer disputes how PHH Mortgage handled their complaint

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How PHH Mortgage handles Loan servicing, payments, escrow account complaints

Created with Highcharts 4.2.3PHH MortgageComplaint HistoryComplaints12/20112/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20152/20164/20166/20168/201610/201612/20162/2017051015202530Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3PHH MortgageLoan servicing, payments, escrow account0.4%67.2%2.3%22.9%3.0%4.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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