PHH Mortgage Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

We had a mortgage with a company named - acct. # -. We have an approved loan modification with them. They sold the mortgage to a company named PHH Mortgage. PHH is not accepting the loan modification. They sent us a check for the amount of our first trial payment to -. - cashed our check for the first payment.We are attaching a copy of that check as we have not deposited it as we are not accepting it. Why would - cash our check for the payment then sell the mortgage and the new company not accept the terms of the modification. We have filed a complaint on - # -.We are now filing this complaint on PHH Mortgage . We are not acceptiong the check from PHH as we have an approved modification plan and have complied as the terms specified. We have sent our second payment to PHH as specified by -. They still have not cashed our check which we have a signed receipt that they received it on -/-/2016. PHH Mortgage has sent numerous letters ( approx. - letters ) of impending foreclosure, this is very stressful to say the least. It is harassment to spend as much on trying to straighten this out and get nowhere. I have many hours on this that I could be working to make money to pay the mortgage. CFPB guideline are being ignored in this. My wife 's health has been affected as well as mine. My business has suffered as I am spending hours on this. I the new PHH Mortgage account # -. I am attaching the signed and approved loan modification, a copy of our check to - for the first trial payment -/-/-, a copy of our check to PHH Mortgage for our second trial payment due -/-/- they received -/-/-, letter from - saying to make payments to PHH Mortgage which is also Mortgage Services I guess. Sending letters from PHH threatening foreclosure.

PHH Mortgage customer in California
May 06, 2016

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

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