PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Iowa

I paid off my mortgage loan in - - with PHH Mortgage Services and can not get them to release the loan. In - I took out a mortgage with my husband. This loan was paid off in - when we divorced. I took out a new mortgage ONLY IN MY NAME to close out the joint loan with my husband. The joint loan should have been released in -, but PHH sent me this release earlier this year. What I have been trying to get PHH to do is to release the mortgage that was only in my name. I called PHH on - -, -, - -, -, and - -, -. They kept telling me that they were working on the correct release. I then sent them a letter on - -, -. PHH still has not released the loan in my name that I took out in -.It was not a refinance of the original loan because I was taking the loan out only in my name and paid the joint loan off in - to erase any connection to the home with my former husband. I need to get the release as soon as possible. This tremendous delay has made it now an urgent situation because I am planning to sell my house in the first quarter of next year ( - ). Please do what you can to urge PHH to release the correct loan that had only my name on it. Thank you.