PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account California

We have previous complaints regarding this mortgage with PHH. I saw a response from PHH that listed a - as a contact person. We had never been referred to - through this process. Icalled - on -/-/2016 and explained our situation. He toild me he was the supervisor in charge of all of PHH 's loan modifications. He said he would look into our issues and get back to me in a few days. I had not heard from - so I called him on @ - PST -/-/2016 and he told me that he was working on our loan modification and would have it finalized in a couple of days. He said he would reinstate our loan modifications and that we would have to bring the payments current from -/-/2016 to present. I said that would be fine. - is when PHH stopped accepting our payments. - would have been the first regular payment after the trial period. They had accepted two trial payments and the first was accepted by - the previous servicer. - told me that he would get back to us with the paperwork soon to get this resolved.


call me back please. After no response I called again -/-/2016 @ - PST and again left a message to please call. With again no response I called this morning -/-/2016 and left a message to please call me. We feel we have no choice but to make another complaint. After the encouragement we we received from - from our initial contact with him we are very distressed in the fact that we have not heard from him again for over 3 weeks. Phh should have stopped reporting negatively to credit agencies as of -/-/2016. They are still reporting negatively to credit agencies and this is negatively affecting our life in many ways other than economic.