PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Colorado

My mortgage was sold to PHH Mortgage on -/-/-, prior to that it was serviced by - -. I have spoken to - - and my last payment was applied correctly on -/-/- for the -/-/- payment. Which meant that my first payment to PHH should be applied to the -/-/- Payment. On - - I made a payment in the amount of - to be applied to the -/-/- payment and on - - I made another payment in the amount of - for the -/-/- payment. I have been monitoring the account online since then. I noticed that my account was showing that the due date for the next payment was -/-/-. I contacted them 2 weeks after the payments were made and was told that the second payment was misapplied to principle and would be backed out and applied to the -/-/- payment. I contacted them again today -/-/-. After being transferred 4 times I was now told that both payments were misapplied. I was told again that they would " fix '' it and apply them correctly, but I would have to wait 7-10 days, then I was told 3-5 days then told that it would be fixed today but I still would be unable to have confirmation until Tuesday. I asked what is going to happen when I make a payment this month that should be applied to the -/-/- payment. I was told there was no way for them to guarantee that they would apply that payment correctly and I would have to monitor my account. This is absolutely ridiculous, PHH is supposed to be a loan servicer they should be able to properly apply payments to the account. At this point the only acceptable resolution is to have my account transferred to a servicer that can handle accepting monthly payments.