PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Utah

I had an FHA home loan with PHH Mortgage Company until - -, 2016. On - -, 2016, a corporate relocation company acquired my home to eventually settle on the house with private buyers. Therefore, I was not required to make a - mortgage payment. I cancelled my automatic draft online at - ( PHH Mortgage Company ) on - -, 2016 ( Sunday ) but their system took 4 days to load, and I could not call anyone to confirm since they are not open on Sundays. My - mortgage payment automatically drafted $1800.00 ( and change ) from account. On - -, 2016 I contact PHH mortgage to request a refund because the relocation company paid the - mortgage and has confirmation of doing so. I faxed a formal request that same day and was told I would receive the refund in -10 business days. On - -, 2016 I called back asking for the status since I had not been refunded. I was told that they had send a check in the mail, but that they would contact their cash management group to re-send a check. I was told to call back the next day to ensure


rep, I was directed to a supervisor. On - -, the supervisor informed me that I can not receive a refund because then my account will become delinquent and will show negatively on my credit report. I explained to them that they have been double paid for -, because the relocation company also has record of paying - 's mortgage payment since they now own the home. It is - -, and they still have not issued me a refund for the overpayment in -, and I was directly misinformed by - of their customer service reps telling me that they had already issued payment to me earlier in -, which I confirmed later on was not true. I also submitted my refund request on - -, 2016 and it took them until - - to review and advise me that they will not refund my $1800.00.