PHH Mortgage Mortgage Complaint

PHH Mortgage Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

My current lender is PHH mortgage. I am trying to refinance into a lower interest rate and lower monthly payment through - mortgage. I am recently discharged from Chapter 13 bankruptcy. I am attempting to get my statement from PHH but they are refusing, They are telling me that the discharge of bankruptcy from the court is not enough. They claim they need a " termination '' of bankruptcy from the court. When I spoke to the BK department of PHH, they refused to give me the employee numbers. When I attempted to call the New Jersey office, I was transferred to - to speak with - who again would not give me an employee number and then he transferred me back to NJ, twice, where they hung up on me each time. These events all transpired between - and - on -/-/2016. I am just trying to get me statement from my current lender in order to refinance.