PHH Mortgage Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

PHH Mortgage Mortgage department,

VA mortgage Loan servicing, payments, escrow account New York

I grieved my taxes and the mortgage company adjusted my mortgage based upon the last payment, which was adjusted to reflect my new annual amount. As a result, they under estimated significantly and raised my payment by over -/month. I have spent more that 12 hours trying to remedy this by paying the shortfall and making my monthly payment manageable, but they lie and disconnect me. Additionally, they continue to call my cell phone, even after instructed to, to collect the payment after it has been made. This is a nightmare

PHH Mortgage customer in New York
Mar 03, 2016

* Source: CFPB Complaint Database

PHH Mortgage response to complaint:
Closed with explanation

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