Resources for resolving common issues with Synovus Bank products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to Synovus Bank and work to get a response. After your complaint is forwarded, Synovus Bank has 15 days to respond to you and the CFPB. Synovus Bank is expected to close all but the most complicated complaints within 60 days.
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Synovus Bank Credit card billing disputes January 6, 2017 - I was shocked when I reviewed my credit report and found late payment on the dates below : 30 days past due as of -/-/2015, -/-/2015 I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me.... |
Synovus Bank Credit card customer service / customer relations December 8, 2016 - On Saturday the - of -, I applied for a secured credit Card from First Progress Bank in Georgia, and sent them - deposit. Later, I found out, that this company had numerous complaints against them, and asked my bank, - to start the process to get my money back. I tried to call or e-mail -, but can not get through to them. I want my deposit back, I do NOT want to do business with -. It 's a hardship on me at this time, as I have no money for - presents. Please help me!! - -... |
Synovus Bank Credit card late fee November 26, 2016 - Was charged a late fee when payment was completed on my end prior to the due date of -. This happens every time my due date is on a weekend.... |
Synovus Bank Credit card billing disputes September 10, 2016 - This company closed my account in - 2015. They refunded me my entire security deposit and a statement with a - balance was included as it should have been. 2 months later I get a statement from this company with a $110.00 balance. I wrote and complained and was never given a reply. They have since sold the account to - - collection company. If your trying to rebuild your credit I 'd pass on this company as they have poor customer service and seem to be in some type of cooperation with - - for profit... |
Synovus Bank Credit card identity theft / fraud / embezzlement August 1, 2016 - I have contacted First Progress Card as well as - to advise them that i am a Identity theft Victim and that this account does not belong to me. However, First progress insists on verifying this account Electronically to - when i dispute it. I have requested that they validate this debt ( Not simply Name. address, DOB ) and have received no response. I forwarded a copy of the FTC Affidavit as well as the Police report to them and still nothing has happened. I 'm being told that " its still with an investigator '' by First progress and - is saying that its been verified. Police Report #... |
Synovus Bank Credit card customer service / customer relations July 14, 2016 - I have a secure credit card with First Progress Bank and I used to pay some service online, next thing I know is a letter that came on the mail saying that there was some suspicious transaction that they needed to verify and they were going to put an stop on the card until I call to verify. What is my surprised when I call for that issue, the hold period on the phone is 10 min. when they answer they put you on hold for 2-3 min. at the time any time they need to verify what you are telling them and .... if that is not enough after you answer all their interrogatory, they put you on hold one mor... |
Synovus Bank Credit card closing/cancelling account June 26, 2016 - The secured credit account was closed by the issuer in - -. At the time the card had a - balance and had not been used for over 60 days. I received my full security deposit. I checked my credit report in - - and it showed the account as closed in good standing with - balance. I checked my report in - - and it showed the same good standing entry, but also showed a - entry from same company first progress showing my account in a negative standing with past due balance. I want this negative entry removed from my credit as I 'm not liable for this fraudulent entry... |
Synovus Bank Credit card billing disputes June 8, 2016 - I got this card a few years ago to rebuild my credit after a Bankruptcy clearing, this - - is an absolute scam, they advertise Bill Pay, i signed up for it twice and was confirmed thru my Bank, the payment was never withdrawn leading to a late charge. There is no way to dispute these charges except writing a Letter to a - like its early -, i wrote a letter after gaining the address from a sales associate, no response and after Months of waiting for a reply a Check of my Credit found the late charge had not been removed, contacted customer service they stated no such letter was rece... |
Synovus Bank Mortgage loan servicing, payments, escrow account June 1, 2016 - Synovis mortgage company continues to harass me each month for payment on - mortgage even though each month a payment has been made for 10 consecutive months. As I mention over and over to to - - at Synovus. The home is for sale and we can only make one payment a month... |
Synovus Bank Mortgage loan modification,collection,foreclosure May 23, 2016 - I filed for Chapter - Bankruptcy on - -, -. All accounts included in that bankruptcy and the public record were removed from my credit reports except for Columbus Bank and Trust ( CB & T ) on my - report. On my - -, - - report this account reported correctly that it was " Discharged through Bankruptcy Chapter - '', " This account is scheduled to continue on record until - - '', and " Debt included in Chapter - Bankruptcy on - -, - ''. The data on subsequent reports on - -, - ; - -, - ; and - -, - each erroneously update... |
Synovus Bank Credit card delinquent account May 6, 2016 - At one point I had troubled credit. I applied for a First Progress secure card. I started out with a $300.00 limit due to that being the amount of my deposit. I fell on hard times and was not able to continue to pay. I stopped paying the card in which I assumed the deposit would be used to satisfy the debit and account would be closed. Now they are report the account as charged off due to late fees that accrued on the account for - months. In addition, with the item being charged off they are reporting the items as currently delinquent. My problems are below 1. How can a company report so... |
Synovus Bank Bank account or service account opening, closing, or management March 28, 2016 - I opened a checking account with - ( Synovus ) as they were offering a $200.00 new account bonus and fee free checking. There were a few stipulations which I met such as Online bill pay, debit card use and Direct Deposit. I indicated at the time of account opening that my Direct Deposit would be via an ACH from my other bank account as I was self employed. Iwas told that this would be okay. Indeed, I use this same method to make ACH deposits to another account I have so as to avoid monthly fees. On the first full statement cycle, I was charged a $ - monthly fee. I indicated at that t... |
Synovus Bank Mortgage settlement process and costs March 22, 2016 - I purchased a building on - - in 2003. The property is deeded to me and I am a - My son secured a line of credit using my property as collateral. He applied for the loan using his credit and income but used my property as collateral. He is a - and the bank took the collateral without properly searching the title. I have a sales contract on the building and I am unable to close because - Bank will not release the lien taken on my property. I have spoken to - - of - - and his supervisor. They keep stating they do not have a fraudulent loan. The loan made was not fraudu... |
Synovus Bank Credit card billing disputes February 26, 2016 - I have a secured credit card through First Progress. I deposited $400.00 with them so I have a credit limit of $400.00 with a balance of $340.00. That means I had available balance of $55.00. I sent - check on -/-/16 in the amount of $50.00 then proceed to send a - check in the amount of $400.00 on -/-/16 to over pay my credit card. First Progress received the money for the - check and took the money out of my account and posted it. That means I should have a negative balance of about - $100.00. They then proceed to tell me that I have an available balance of... |
Synovus Bank Credit card customer service / customer relations February 17, 2016 - I have a credit card with First Progress Card for more than 2 years, a few weeks ago they called to inform that for security reasons my card was cancelled and no more information was granted, after waiting for 2 weeks ( because they do n't have a rush process like most of the credit Cards ) I received my new card. For my surprise they cancel my online account where I had all my previous statements, I called customer services where I was advised that all my data were erased, I spoke to the supervise who confirmed all my data was erased. I wrote a letter to First Progress Card asking for my pr... |
Synovus Bank Credit card identity theft / fraud / embezzlement February 14, 2016 - on - of 2015 I had purchase a copy of my credit report and noticed that few items on that report that did not belong to me. included I n those items was a credit card from first progress credit card. I had disputed this account with credit bureaus and also i sent to first progress a letter stating to them that this account dose not belong to me. as of this date I have not received not even a phone call from first progress. I am here to get your help resolve this matter. ... |
Synovus Bank Credit card billing disputes January 26, 2016 - When I make a payment it takes several weeks to appear. I must wait 10 weeks for a refund on my secured credit card if I close my account. They are difficult to get ahold of and provide bad customer service. ... |
Synovus Bank Credit card billing disputes January 16, 2016 - I had a credit card stolen and used to make a purchase at - - - and several other locations. I immediately contacted my credit card company and reported it stolen - they cancelled the account and opened a new one, however, - of the charges made by the person who stole my card was this - - - charge. Apparently, - disputed it and they allowed it to be re-billed to MY NEW ACCOUNT. They sent a letter asking me to sign and return via fax the them and I did, within the 10 day period - that charge is still being charged on my account. ... |
Synovus Bank Credit card credit determination January 11, 2016 - I paid my credit card bill on time and it is showing that I am 60 days past due causing my score to plummet - points on Equifax. Please update as this is negatively impacting my credit. I even have paid a premium using - - to pay or check by phone. ... |
Synovus Bank Prepaid card fees December 2, 2015 - First progress ( FP ) a prepaid credit card company recently rolled out a new paperless billing option. Once I enrolled, I did not receive an email statement for the billing cycle for that month ( i did not realize this at the time ). The following month I received a paperless statement indicating my payment for the previous month ( the month I had enrolled ) was not received. I checked my email and spam and realized the FP had not sent me an electronic statement for the month I had enrolled. I wrote to them explained how they missed sending me the electronic statement for the month I had enro... |
Synovus Bank Bank account or service making/receiving payments, sending money November 24, 2015 - I have run into a problem with Synovus Bank- on - Florida, -, regarding an illegally honored check. I am a representative -. It came to my attention that a payment we were supposed to get by the - Insurance company never came, and upon further review discovered that this check was already honored and asked the - records department for a copy of the cleared check, in which they provided. This check had BOTH the names of our client, - -, AND -, on the Pay to the Order section. This check should have only been honored by Synovus if - the proper endorsements were on t... |
Synovus Bank Debt collection disclosure verification of debt not given enough info to verify debt November 6, 2015 - Debt collection agency Told me my name and last - of my social security. I did not have to verify anything I just stated yes it is my social security number. This is a blatent release of my sensitive information and I would like action taken if possible. - - Manager - -address - - -. -, Alabama - ... |
Synovus Bank Credit card other October 23, 2015 - my credit was used due to fraud they report I went over my balance to the credit bureau. they closed the fraud card but opened a new account its now showing - cards on my credit report because I was late -/-/2014 it showing as - cards late instead of just - card late because its the same account. I need they to report correctly to the credit I was NOT over the limit now was I late on - accounts. they did reserve the charges but but are not correcting my credit report ... |
Synovus Bank Bank account or service deposits and withdrawals October 23, 2015 - Coastal Bank & Trust performed a routine credit check in -/-/- and found a judgment on my credit report. Coastal immediately suspended my Home Equity Line of Credit. I knew about this judgment and it should never have been on my record - thus I was in the legal process ( with the circuit judge ) to remove & delete from my record. This was deleted from my record and removed by the credit bureaus on -/-/15. Various events happened throughout this process have not only been unfair, unethical and dishonest. Time line of events are as follows:-/-/2015 I pay down my personal line of cr... |
Synovus Bank Mortgage credit decision / underwriting October 23, 2015 - - - - - performed a routine credit check in -/-/- and found a judgment on my credit report. - immediately suspended my Home Equity Line of Credit. I knew about this judgment and it should never have been on my record - thus I was in the legal process ( with the circuit judge ) to remove & delete from my record. This was deleted from my record and removed by the credit bureaus on -/-/15. Various events happened throughout this process have not only been unfair, unethical and dishonest. Time line of events are as follows:-/-/2015 I pay down my personal line of credit... |
Synovus Bank Credit card billing disputes October 19, 2015 - Recently I made a payment to first progress to pay off my outstanding balance. The amount was debited from my account as an ACH check since that is the ONLY way that the take payments. Since the beginning of having the card they have been a total pain in the - to get a pay to. I made the payment on -/-/- of this month, and no credit was available to me even though they received the money from my bank and my balance was -. I called them on -/-/- in regards to this and they informed me it would take up to 15 days for me to have the credit available, Irate I closed the account and... |
Synovus Bank Credit card late fee October 14, 2015 - I made an electronic check payment on - -, 2015 to First Progress for a secured Mastercard statement that was due on - -, 2015. I paid $ -.This included a $10.00 service fee for using customer service. The checking account that was used for payment was incorrectly inputted, with an erroneous - '' added at the end of it, which consequently resulted in the payment not going through. A week later, today - -, 2015, my card was declined at a -. Upon contacting customer service, I was notified of this error. They refused to reverse any charges that occurred, including a... |
Synovus Bank Credit card delinquent account October 12, 2015 - I applied for a fully secured credit card through First Progress on the month of - of 2015 to improve my credit scores. I 'm trying to apply for a mortgage loan in the year to come so having new credit is important to me. My boyfriend completed the credit card application for me because he has had a credit card with them for the past year and it helped his credit improve. Unfortunately I was un-aware that there was an annual fee that was due the first month of being approved for this type of credit card, besides the fact I never received any notification ( written or verbal ) indicating the... |
Synovus Bank Credit card billing disputes September 16, 2015 - SirCan you please help with this problem. It should be easy to fix but since I cant communicate with this company makes it hard. Im sure they set it up this way to save money. I obtained a secured credit card from first progress for $300.00. The problem is - credits are posted on -/-/- and -/-/- however they are not credited or deducted from balance, see file. Now they also want late fees. All the numbers I call or can find online either dont work or they have no idea. on card says first progress issued by Synovus Bank - -. Cant talk to a humanIve also called other numbers... |
Synovus Bank Mortgage loan servicing, payments, escrow account June 24, 2015 - I, AM - - - HAVE A LOAN WITH - BANK, AND THEY REFERED IT TO THEIR MORTAGE COMPANY, SYNOVIS BANK. THAT WAS ALRIGHT, THE ISSUE IS I OWE SOME PROPERTY TA- ON MY HOME AND MY DAUGHTER - WAS PAYING THEM, SHE WENT AND PAYED SOME OF THE TA-, BUY THE TA- COMMISSIONER WROTE AND OR CALL THE BANK AND TOLD THEM HE WAS PUTTING MY HOME UP FOR SALE THE BANK TOOK ON AND PAYED SOME OF THE TA-, THAT WOULD HAVE BEEN ALRIGHT BUT I DID NOT AUTHORISE THE COUNTY TO DO THAT OR I DID NOT SIGN A RELESE FORM FOR THE BANK TO TAKE ACTION, I WENT TO - BANK AND TALKED TO THE BRANCK MANAGER, AFTER I DID NOT ... |
Synovus Bank Credit card privacy June 24, 2015 - About two weeks ago I merely started an online application with First Progress, a - secured credit card company. I did not finish the application. I did not make a deposit. I did not fund a secured card. I did not open an account. I did not receive a credit card in the mail. Yet I found out that First Progress intends to send the private and personal information in the application I did not finish to the credit reporting agencies. This is a breach of privacy. Especially since I did not finish the application, did not make a deposit, did not fund a secured card, did not open an account and d... |
Synovus Bank Credit card late fee June 22, 2015 - i ordered a secured credit card from first progress ( - ) by depositing $ -/-The card was issued but no bills were sent for the fees. I came to know of the fees only from my credit report as the credit card company reported for late payment. i sent a check to them as their website do not work most of the time. i was paying under protest but they never encashed the check. so that i can call them and they can charge extra. in the end i ended up paying for fees/late charges and - negative on my credit reports without ever having used the card. till date have paid more than $100.00 in f... |
Synovus Bank Credit card other June 15, 2015 - I accidently over paid my card. It is a prepaid card with a - dollar credit limit. I have had a - dollar available limit for some time now even though I owe nothing and have overpaid the card by - dollars. the payment wsa smenat for my fiances acct. I havent asked for the credit back or even to apply it to something. I was instructed that as i spend on the card it will be taken out of the credit first yet I have tried to use the card and have been unable to. I was told payments had to post and i understand the float is their business model. Isnt there laws in place to limit the time t... |
Synovus Bank Bank account or service problems caused by my funds being low June 12, 2015 - - ( Synovus ) charged my account - separate fees of $36.00 totaling $210.00 plus a separate fee of $35.00 the next day. The $35.00 fee was described as a continuous overdraft charge. On -/-/-, I had an electronic transaction in the amount of $370.00 presented to the bank. However, I had dated the transaction for -/-/-. When I saw the bank had prematurely processed the transaction, I immediately deposited $400.00 to cover the charge. The electronic transaction plus - small transactions were still pending when the deposit was made. On following business day, the ba... |
Synovus Bank Debt collection disclosure verification of debt not given enough info to verify debt May 23, 2015 - We are trying to purchase a house. I discovered when applying for the home loan that there was a closed account in collections from Columbus Bank and Trust on my credit report that I had no idea about. I had never received written or otherwise information on an attempt to collect on this account. I do n't remember opening this account. According to my credit report, the account in question was opened on -/-/- and was charged off as of -/-/-, almost 3 years ago and yet this account was last reported to - on -/-/-.Someone is servicing this account. The last 3 weeks : I called C... |
Synovus Bank Credit card closing/cancelling account May 20, 2015 - I had a secured credit card with First Progress Card. I called and had the account closed. I informed the representative to use my security deposit money to pay off the account. They are reporting the account as a charge off on my - credit reports. Ive had the credit bureau 's investigate my claim. They did n't resolve the issue. ... |
Synovus Bank Credit card credit card protection / debt protection May 8, 2015 - The information from my credit card was somehow obtained and used to create another bogus credit card where over $1500.00 was charged to my account. I had stayed at a motel while in the - area and was issued a magnetic key which I turned in when I checked out. Not sure if the information was obtained from the magnetic key or not ; however, I only used my card in - places during the time I was in the - area. ... |
Synovus Bank Credit card other April 16, 2015 - First Progress Card is reporting late payments on my credit report that is damaging my credit. I have fraudulent transactions that I did not authorize which I filed disputed. It was found I was not responsible for this transactions and items were reverse. I would not have been responsible for making payment for this transaction while investigate was in process. Account was closed and paid in full with $300.00 security deposit required to open account. ... |
Synovus Bank Prepaid card fees April 13, 2015 - I opened an account for a prepaid Visa card with First Progress in -/-/- to help build up my credit score and everything was fine made all my payments on time and never had any issues until I decided to close this account out in -/-/- for I was no longer using this account in I received my statement for the months of -/-/- thru -/-/- which showed they had charged me the annual fee of $39.00 when I called in to close the account in -/-/- the representative for First Progress informed me that as long as there were no charges made to my account that I would receive the ... |
Synovus Bank Credit card customer service / customer relations March 29, 2015 - Ordered a First Progress Credit and submitted $500.00 as security in -/-/2014It took a many weeks for them to process the card. I never went over the credit limit set with my deposit of $500.00 but they immediately started charging fees and interest on my money. I called to ask about this and was told that is their policy. I cancelled the card in -/-/2014. They continued to send me bills. I called again and sent them a letter in -/-/2014 to again try to cancel. They sent me a letter agreeing that they would cancel. They said I owed them Approximately $60.00, how I do n't know since... |