Synovus Bank Credit Card Complaint

Synovus Bank Credit card department,

Late fee Arizona

I made an electronic check payment on - -, 2015 to First Progress for a secured Mastercard statement that was due on - -, 2015. I paid $ -.This included a $10.00 service fee for using customer service. The checking account that was used for payment was incorrectly inputted, with an erroneous - '' added at the end of it, which consequently resulted in the payment not going through. A week later, today - -, 2015, my card was declined at a -. Upon contacting customer service, I was notified of this error. They refused to reverse any charges that occurred, including a $38.00, late fee, plus possible interest fees and returned check charges. I do not feel this is ethical on First Progress ' behalf. They at the very least owed me a phone call notifying me off this fact immediately, so that it could 've been rectified. I no longer wish to do business with them and request they reverse the late fees and any negative credit reporting.