Resources for resolving common issues with State Farm Bank products and services
The Consumer Financial Protection Bureau (CFPB) is a 21st century agency that helps consumer finance markets work by making rules more effective, by consistently and fairly enforcing those rules, and by empowering consumers to take more control over their economic lives.
The CFPB will forward your complaint to State Farm Bank and work to get a response. After your complaint is forwarded, State Farm Bank has 15 days to respond to you and the CFPB. State Farm Bank is expected to close all but the most complicated complaints within 60 days.
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State Farm Bank Credit card apr or interest rate November 28, 2016 - In - 2016, I applied for a State Farm credit card that had 0 interest for the first 12 months. I was approved for a credit card with a - limit. However, the card they sent me was actually had interest that was charged. I discovered this when I was a half hour late paying my bill because the on-line system did n't work for me. I had tried the previous month to pay my bill on-line, but there were issues with their website. I was told it was a browser issue on my end. I use - and - -, the most popular browser with the most up to date version of -. I called and paid my bill, but ... |
State Farm Bank Credit card credit determination November 22, 2016 - Hi i am - -, i applied for a credit card at state Farm and the card was send to me and ship back to state farm cause i have moved, so since then i have been calling state farm and send the faxes and even mailed them documentations for proof of addres but the still have not correct the address and send me the card, but they already charged me - $ for mantanace fee and report it to the credit bureau afecting my credit negatively, i already pay the amout but it still refleck on - like credit card utilization, i dont know what else to do and i need help please.... |
State Farm Bank Bank account or service account opening, closing, or management July 21, 2016 - I allowed - friends to have their tax refund direct deposited in my account as they had no account. The IRS allows - to an account. They were received and given to the individuals. Then State Farm Bank decided to close my account which still had a balance of a little over $1600.00 claiming they suspected fraud. I called and verified my information and the still decided to close the account. How do I get my money from State Farm Bank?... |
State Farm Bank Bank account or service account opening, closing, or management May 9, 2016 - I was involved in an automobile accident where -. I contacted my insurance agent to find out what my options were as far as repairs were concerned. They told me that my comprehensive coverage would pay for the repairs and my out of pocket expense would only be $50.00. When I picked up the vehicle for the repair shop, I was told that it was covered under my collision coverage and not my comprehensive. Therefore, I had to pay $250.00 out of pocket instead of the $50.00 my insurance agent told me. I contacted the claims office and they notified me that under my policy, this was correct.... |
State Farm Bank Mortgage loan modification,collection,foreclosure May 8, 2016 - In - of - my now ex-wife, - -, and I took out a HELOC with State Farm Bank ( " SFB '' ) ( Loan No. - ) that was secured through a home that I owned prior to marriage. This HELOC was secured through a Deed of Trust ( " DOT '' ) that expressly provided that repayment of the DOT was the responsibility of the Trustor who as the DOT states are " - - - and - - ; as husband and wife ( 'Trustor ' ). '' This DOT was entered into in California and under California law in the event of divorce marital debt is to be split evenly between spouses. Most succinctly, the DOT states... |
State Farm Bank Credit card other April 13, 2016 - My previous employer, for whom I was -, put my name on his State Farm credit card to allow me access to his account to make payments on his account, use it to pay for his purchases, make inquiries, etc. I believe this was in - or -. I recently discovered in checking my credit information on - - that this account was added to my credit information recently. It was not on my credit report originally or at any time prior to now. When I called State Farm because I suspected fraud, I was advised my name was on the account owned by my employer. State Farm sent a letter requiring both ... |
State Farm Bank Consumer Loan managing the loan or lease April 6, 2016 - In - 2015, we switched our vehicle insurance to State Farm. I received a phone call from a gentlemen named - a agent, Asking me if I wanted to save money on out auto loan and he could get us a lower rate interest and our auto payment would be lower. We made appointment and I went to speak to him at the branch that week. He quoted me some quotes and I decided to transfer my loan with them, to save money. He set up everything including auto pay, because he said that this would be the only way the bank would approve it, so he did. My first payment was until -. I went back into the branch... |
State Farm Bank Credit card payoff process April 6, 2016 - State Farm Bank used - - - to go behind my back into court in -, GA to sue my for a - plus debt that State Farm Bank charged off in -/-/-.I paid State Farm Bank - - this debt in - 2015. Since that time I have been trying to get State Farm Bank or - to send me a signed receipt from State Farm Bank via email showing that the $11000.00. applied to the account the was charged off. For 7 months State Farm Bank and - refuse to give me a receipt. I have the check that was deposited in - account in - 2015 copy of check attached. ... |
State Farm Bank Mortgage loan servicing, payments, escrow account April 5, 2016 - We have a mortgage through State Farm Bank. The beginning of the year they started generating mortgage statements/coupons on the - of the month. Since then every month it takes - 12 days for it to reach us. Our mortgage is due on the - of the month, so the document reaches us about -3 days before our due date. I have called & spoke with - supervisors who basically say there is nothing they can do. When I have requested duplicate documents from the same location they ALWAYS arrive within 4 days. Is there something you can do so that we receive our mortgage payment coupon AT LEAST... |
State Farm Bank Bank account or service account opening, closing, or management February 12, 2016 - I have homeowners insurance through - -. After experiencing a loss due to a roof leak my first inclination was to contact my insurance company. Upon calling the insurance company, no one advised me of my deductible or provided me with any advice. They simply submitted my claim. Then I was referred to a restoration company by my agent. They provided service to dry my attic and repair my roof. Then they provided an estimate of the cost to repair my ceiling and interior damage. The total of all services added up to be less than my deductible. Therefore, my wife and I have to pay all costs o... |
State Farm Bank Credit card other January 4, 2016 - State Farm Bank deducted a $100.00 payment from my account twice for -/-/-. I have tried to contact, but they have refused to answer any attempt to reach them ( despite their website stating that they will respond within 2 business days ). I have contacted them at least three times, and they are just plain and simple ignoring me. ... |
State Farm Bank Credit card billing statement December 22, 2015 - State Farm has failed to send me a bill for the amount owed in - 2015 and now Im late and being charged a - late fee. This is n't the - time this has happened. ... |
State Farm Bank Consumer Loan managing the loan or lease managing the loan or lease December 7, 2015 - My vehicle is currently insured by - - - and financed through State Farm Bank. I was involved in a head on collision on -/-/15. I 'm being told by State Farm Bank that if I do not make a car payment by -/-/15 I will lose my " Payoff Protection '' offered through State Farm. The collision was not my fault and - - - - has not yet evaluated my vehicle. Because they have not evaluated the car, I will now have to make a car payment for a vehicle that is not functional. If I do not make the payment, I will then be responsible for the entire balance owed on the vehicl... |
State Farm Bank Bank account or service deposits and withdrawals December 2, 2015 - This is State Farm -. Can you helpI handed - - $40000.00 to put in to a saving account in -/-/- to go with my life insurance so my son would get it if I die. I have Close all of my account with state ( for all of Lies ) as - But for some reason He keeps giving me the run around and will not give me back my money. Every time I call him or his office they tell me it is going to take 7 days I do n't think he planning on paying me back ... |
State Farm Bank Credit card closing/cancelling account November 28, 2015 - - - 2015 I saw that my State Farm credit card had expired - 2015. I called to inquire where my updated card was and they informed me the card had been canceled. The customer service rep was n't able to tell me why, but said they would have someone call me the next business day. That call did happen and I was informed the card was closed - 2015 due to inactivity. I had used the card - 2015. I never received a letter stating that my card was going to be cancelled or had been cancelled. The woman I spoke with regarding why card was canceled told me they do n't mail letters-they jus... |
State Farm Bank Consumer Loan payment to acct not credited payment to acct not credited November 27, 2015 - I want to file a complaint against State Farm Bank. State Farm Bank has placed - 30 day late payment charges on my credit report when they should not have done so. The first 30 day late payment was placed on my report in - of 2014. After speaking with more than - customer service representative I made a payment which did not post that day ; it posted several days later causing the payment to be late. The representative provided me with the wrong cut off time, thus causing me to assume I could make the payment at a later time. Their payment posting system causes customers - to lose ... |
State Farm Bank Consumer Loan taking out the loan or lease taking out the loan or lease November 19, 2015 - My car loan has a monthly payment of - per my agreement. I have made my payment for - 2015 of -. The company has demand and additional - immediately has threatened to negatively impact my credit. I pointed out that my agreement does not stipulate any balloon payment. ... |
State Farm Bank Bank account or service problems caused by my funds being low November 10, 2015 - I bank with State Farm Bank. Last night my debit card was declined for insufficient funds. I checked my balance using the most recent version of the State Farm Pocket Agent app for Android ( version 5.3.0 updated on - -, 2015 ) and it showed sufficient " available '' funds. It turns out that the dollar amount shown in the app is actually the " current balance '', but the description of the dollar amount the app gives is " available balance ''. ( I double-checked this against the website and the website showed the correct " current '' and " available '' balances ). This app has over one-m... |
State Farm Bank Credit card transaction issue October 30, 2015 - On - -, 2015 I ordered - magazines most of which were renewals from -. I have ordered from this company for many years and dealt with a woman named -. When my credit card statement came, I noted that the amount of $78.00 appeared and it was under the name of - -. The reason I did not question this name instead of - is due to the fact that in - of 2014, I had ordered with - and when my credit card statement came, I immediately called to dispute the charge. When the payment was denied, - from - called me and wanted to know why I had stopped the payment. I to... |
State Farm Bank Bank account or service using a debit or atm card October 16, 2015 - On - -, 2015 at around - I deposited cash and checks into the ATM outside of the - on - - - -, -, AZ -. I deposited the checks and cash, but the machine broke down and did n't give me back my card or receipt. I called the number on the ATM, but was told that because I did n't bank with - that I would have to notify my bank and have them file the claim. After hanging up with - I then called my bank ( Statefarm bank ) and explained the situation. A young lady handled the dispute and told me that a provisional credit would be put on my account for the amount of... |
State Farm Bank Bank account or service deposits and withdrawals October 14, 2015 - I have a Online checking account with State Farm Bank. They have no brick and mortar '' facilities. My deposits are done remotely by scanning the check for deposit using a State Farm app. The Bank acknowledges receipt of the deposit immediately, but it is not considered a deposit until I receive an email notification that the check has been approved and processed ''. My most recent check for deposit in the amount of $5500.00 was acknowledged by such an email on -/-/2015 at -. My online State Farm check ledger shows a deposit on - and a new account balance reflecting the deposit... |
State Farm Bank Credit card billing disputes October 12, 2015 - I was told that my payment was late back in - 2015 - 8 months ago ), and my payments which were almost 50 % over my required monthly payment, was not sufficient to cover the new charges and payments. This snowballed until I finally got a supervisor from their collection department to speak with me in early - 2015. That supervisor told me that she saw there had been many fees charged that should be removed, so she gave me a plan. She told me if I made my account current, and paid the first finance charge of $35.00, she would move my due date to the first of the month ( which it was s... |
State Farm Bank Consumer loan taking out the loan or lease October 6, 2015 - State Farm Bank and - - office failed to verify the identity of an applicant which resulted in a loan being applied for, approved, funded, and reported to my credit bureau. State Farm Bank failed to abide by truth in lending regulations, fair credit reporting act, and the patriot act. State Farm Bank and - - office was NEGLIGENT in failing to follow and committed fraud when they allowed the present applicant to sign that all information was correct and had been verified. ... |
State Farm Bank Consumer loan shopping for a loan or lease October 5, 2015 - I have had loans threw State Farm Bank. I recently requested a loan quote and I was told because I am an - I can not borrow money from them to purchase a Vehicle from this business?? ... |
State Farm Bank Consumer loan problems when you are unable to pay October 1, 2015 - Had State farm as my rental/home insurance, business, and lender on my automobile. Had a small claim on rental took over 2 years to resolve, crazy adjuster. Had hired a lawyer. Had told me check was on the way. Had held off on car payment, car repossessed. Had State Farm for 30 years. Company are crooks. ... |
State Farm Bank Debt collection cont'd attempts collect debt not owed debt was discharged in bankruptcy September 23, 2015 - I became - with - in -. I received a notice of intent to foreclose from - in -, -. I vacated the house in -, -, after filing for Chapter - bankruptcy. The bankruptcy was discharged in -, -. In - - - - took over the mortgage, which still was not foreclosed. I continued to pay homeowner 's insurance through - - - until -, -, when - - - cancelled my insurance because the house was not occupied. My annual insurance premium was approximately $500.00. I had been a customer of - - - since -. - - - acquired hom... |
State Farm Bank Consumer loan managing the loan or lease September 18, 2015 - When you log-in to State Farm Bank 's online service, there is no option to view your vehicle loan 's accumulated interest. This is the interest that builds up, over time, which you still owe the company. Because of this, you are unable to know at any given point the total amount of money you owe the company, if payments are being properly applied, or if they are computing the interest rate properly. From a consumer standpoint, this is an overwhelming disservice. ... |
State Farm Bank Debt collection cont'd attempts collect debt not owed debt was paid July 13, 2015 - Due to medical problems I set up a Hardship Program for payment of a credit card with State Farm Bank and I provided full documentation of my medical status and income and financial assets. I agreed to pay a monthly payment at a reduced interest rate but my account was turned over to a collection agency who began calling me to pay a higher amount than what I owed. The collection agency is -, -. - - - Oklahoma, - ( Account # - ) I have been a good customer of State Farm for over 20 years and have never had a problem until now. ... |
State Farm Bank Bank account or service deposits and withdrawals June 6, 2015 - On -/-/2015 I was arrested and sent to - - -, While I was - a lot of Fraudulent activity on my account, State Farm Bank was aware of my incarceration and they did not monitor my account properly : On - -, Multiple - - Transactions in the amounts of $1400.00, - -, - transactions in the amounts of $310.00, $160.00 were issued on - -, On - - I was issued an Affidavit and it was sent to the - - - which I filled out and sent back, and a block was still not put on my account and I asked them not to issue me another debit card until my... |
State Farm Bank Credit card identity theft / fraud / embezzlement May 27, 2015 - After contacting State Farm Bank requesting information on an alleged account that appeared on my credit report, i requested a copy of any sign contract or application of credit and they refuse to provide me with anything and refuse to remove it from my credit report even after they can not verify that it pertains to me. ... |
State Farm Bank Consumer loan managing the loan or lease May 26, 2015 - On - -, -, I took my - - - Coupe ( - ) to - in -, Texas to see what they would offer me to purchase the car. At the time I was interested in a new - -, which had substantial incentive programs going for a limited time, savings in excess of $6000.00. So, my options were to sell the - - to - or to trade it at a dealership for the new one, if the dealer offered me the same or more, because there would be a sales tax benefit in the trade as well. Much to my surprise, - said that they could not offer me anything for the vehicle, because their - -... |
State Farm Bank Bank account or service account opening, closing, or management April 21, 2015 - I opened a traditional IRA for $6500.00 with State Farm Bank in - -, for tax year -. The agent erroneously identified the account as a rollover. I did not notice the error until this year when I did my - taxes. When I asked the agent to correct the error, she said it was too late and that I should instead amend my - tax return. The bank offered to reimburse me for the nearly $2000.00 in additional income tax, but not for any penalty or interest, nor for the additional tax I would owe for - on the $2000.00 reimbursement. I have repeatedly asked why the bank ca n't just i... |
State Farm Bank Mortgage loan servicing, payments, escrow account April 6, 2015 - Why did I make payments to State Farm bank for the prepaid insurance they got from - -? ... |