State Farm Bank Credit Card Complaint

Transaction issue

State Farm Bank Credit card department,

Transaction issue Missouri

On - -, 2015 I ordered - magazines most of which were renewals from -. I have ordered from this company for many years and dealt with a woman named -. When my credit card statement came, I noted that the amount of $78.00 appeared and it was under the name of - -. The reason I did not question this name instead of - is due to the fact that in - of 2014, I had ordered with - and when my credit card statement came, I immediately called to dispute the charge. When the payment was denied, - from - called me and wanted to know why I had stopped the payment. I told her that I did not recognize the name -. She said that - was now handling their billing for them. I called my credit card company back and explained what had happened and the payment went through and I received my magazines. This year when I did not receive my magazines after -, I called - and left a message. After repeated calls and then e-mails and no response from -, I contacted my credit card company and was told that they could not


Attorney General 's office in Florida. They informed me that - had their business license revoked on - -, 2015 since they did not complete the proper paperwork. They told me that the is - -, - -, -, Florida - I have filed a complaint with the Attorney General 's office. They also told me that you can help me get a credit of this money from my credit card company. I think that if my credit card company is correct about - 's 60 day limit, then this type of purchase with renewal of magazine subscriptions would not be an adequate amount of time to allow the consumer to realize whether there was something not appropriate in the purchase. I hope that you can help me with this refund.

State Farm Bank customer in Missouri
Oct 30, 2015

* Source: CFPB Complaint Database

State Farm Bank response to complaint:
Closed with monetary relief

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