State Farm Bank Bank Account Or Service Complaint

State Farm Bank Bank account or service department,

Other bank product/service Using a debit or ATM card Arizona

On - -, 2015 at around - I deposited cash and checks into the ATM outside of the - on - - - -, -, AZ -. I deposited the checks and cash, but the machine broke down and did n't give me back my card or receipt. I called the number on the ATM, but was told that because I did n't bank with - that I would have to notify my bank and have them file the claim. After hanging up with - I then called my bank ( Statefarm bank ) and explained the situation. A young lady handled the dispute and told me that a provisional credit would be put on my account for the amount of money I deposited, and when the problem got resolved the provisional credit would be removed and it would simply show up as a deposit. Before I hung up, I asked for a confirmation number, but was told they did n't have one and that I did n't have to do anything but wait for the problem to get resolved. Since -/-/15 I have been calling StateFarm Bank so that I may have this problem resolved. Every time I called


Provisional credit '' from my account, but did NOT credit me back the money for my deposit. I called StateFarm to ask about what was going on and was told that - had no history of my transaction and that is why my account was not credited back the money.I was also told by StateFarm Bank that they could not help me any further because time had been exhausted. The specialist instructed me to file a police report and go to - personally to dispute the matter. I asked the StateFarm specialist if they had gotten the video footage from the cameras infront of the ATM and bank to prove that I had been there, but was told that - did not want to release such footage. I have a video recording of when the incident happened as well as a couple of pictures proving I was there on -/-/15. I have also contacted - of the - persons that gave the check and found that it had not been cashed, also proving that the checks and cash stayed in the machine. I filed the police report as instructed and also went in person to - and was told that because I do not bank with the that I could not dispute the issue. If you could please get back to me at - with some answers as to what I need to do to get my money back I would greatly appreciate it. I am a - student at - University and can not afford to lose my money. Thank you for your time, --