Review and analysis of over 58 Va Mortgage complaints against Wells Fargo & Company
Wells Fargo & Company consumers have reported over 58 official complaints related to VA mortgage. Out of the 58 consumer complaints against Wells Fargo & Company, 7% were disputed by the consumer (i.e. the consumer was not happy with how Wells Fargo & Company responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against Wells Fargo & Company resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 7% resulted in non-monetary compensation.
Submit a complaint with the Consumer Financial Protection Bureau today
File ComplaintStop harassing phone calls, know your rights and what you can do to stop them
Stop Calls
WELLS FARGO & COMPANY Mortgage applying for a mortgage or refinancing an existing mortgage March 15, 2018 - We are resubmitting the complaint against Wells Fargo Bank with additional information. Original complaint is included below. New : As of -/-/-, we were assigned a new Wells Fargo Representative, - - to handle the issue. Upon our first conversation, I once again explained that our delinquent amount on our mortgage was caused by bank error and would like a letter of deletion for the reporting agencies. A bank representative mistakenly gave us the wrong information when making a double payment in the month of -/-/- ; thus, causing an unknown avalanche of late payments without any... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure March 24, 2017 - Please consider this correspondence to be formal notice that our mutual client is hereby appealing the denial of loan modification because your company failed to evaluate this borrower for all loss mitigation options available in violation of Regulation -, 12 C.F.R. 1024.41 ( c ) ( 1 ) ( i ). The denial letter that you provided indicates that your company failed to evaluate this borrower for HAMP Tier II or an equivalent program that should have been available as an option. Please re-evaluate this borrower for all mandated and in-house loss mitigation options. In addition we request that you... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 16, 2017 - I have had consistent payment history for over 3.5 years on my mortgage with wells fargo through a property that I own in Missouri until just recently. In -, there was an issue that an automatic payment was drafted through my - bank account from Wells Fargo, yet Wells Fargo after conducting an internal inquiry, says that they never received the funds. This issue caused several overdraft and late payment fees. Then again, this month.. The total draft amount is $1400.00, and this attempted to process on the - of this months where I had the funds in my normal account, yet their attempt... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 16, 2017 - Wells Fargo Mortgage gives you a grace period on your mortgage payments before the late fee is charged. However, if its not paid on the first they report it to all - credit agencies as LATE, this is causing problems because I keep getting DENIED when I apply to refinance my current mortgage ... ... Can I bring legal actions??... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 16, 2017 - COMPLAINT : Wells Fargo claims they have completed an investigation meeting FCRA requirements without adequately addressing my complaint and supporting documentation ( attached ). My complaint was dismissed and the negative report to credit bureaus was annotated to suggest their compliance with FCRA and that I dispute their findings. Based on the information I have received from Wells Fargo ( attached ), I dispute their statement suggesting they have complied with FCRA. Findings from their investigation do not address or answer the following questions critical to making a final determination :... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure March 15, 2017 - Your client failed to reach out to the VA in response to getting approval to modify the clients loan. Although the VA has rules and regulations regarding a lender approving an additional modification of the loan, they are also willing to review any lenders request for additional assistance via Loan modifications for the VA to approve, we request the lender to submit the loan modification application to the VA for approval to assist the client in the delinquency of the loan to be brought current and allow the client the opportunity to save their home.... |
Wells Fargo & Company Mortgage application, originator, mortgage broker February 16, 2017 - -, - and - will not update my VA Loan with Wells Fargo. They have no data and has caused a - to - point loss in my credit score.... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure January 4, 2017 - Wells Fargo put a stipulation for the date they must receive an offer in order to entertain a short sale. I have a - % backed VA loan, so Wells Fargo will receive all of their money regardless. They are trying to foreclose on the home now even though they will get all of their money when the house sells.... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure December 23, 2016 - We - sisters, work very hard and took a loan from Wells Fargo to buy - rental properties in 2004. The rate of interest Wells Fargo charging is 6.875 %. We have asked so many times to refinance at a reduced rate of interest, but Wells Fargo refused each time. Please see attached statements and help us refinance at a lower rate. Thanking you in anticipation.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account December 15, 2016 - I PAID .WELLS FARGO BANK OF - IL. - -. DOLLARS ON -/-/2016. THEY ACKNOWLEDGE RECIEPT BUT DO NOT KNOW WHERE MY MONEY IS AND DO NOT KNOW WHY IT IS NOT CREDITED TO MY ACCOUNT.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account December 6, 2016 - Well Fargo is sending me false statements, and harassing phone calls. 1 ) I have a VA loan which clearly says that my monthly payments to mortgage ( - ) are not late until after the - day of each month. However on - - Wells Fargo sent letter saying ( without any specifics or or itemizations ) I was " seriously '' delinquent and over due and threatening foreclosure, but the facts are my monthly mortgage principle/interest ( - ) was set by the VA loan administration and was paid in accordance with the Va guideline before the - of the month. Please reference mortgage check # -... |
Wells Fargo & Company Mortgage settlement process and costs December 2, 2016 - Wells Fargo Mortgage has stolen my - - Certificate of Eligibility as it pertains to me and home Mortgage Guarantee. I am - - -, - - - Retired. I had a home that I allowed for assumption ( - - - - in 2011, and When I tranfered ownership, I did not realize at the time of the transfer of ownership, that I would loose my earned - Home Guarantee. The mortgage officer that had me sign the many documents from Wells Fargo Mortgage for the Assumption of the Loan for the mortgage at - - - - SC - to - and - -, failed to make sure that I under... |
Wells Fargo & Company Mortgage application, originator, mortgage broker November 29, 2016 - I applied for a VA loan through Wells Fargo -/-/2016. I submitted all my necessary information, met the criteria for the credit report, met the income to debt ratio, submitted all documentation, obtain a termite inspection, paid and completed an appraisal. ( all submitted within 6 weeks ). Wells fargo wanted different items, which were then provided, then they requested more which was provided. They told me to not do the water test, and three weeks prior to the lock rate expiring, they said I needed a water test. Water test completed, extension filed, then all previous documents starting to ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account November 27, 2016 - On -/-/2016 I called Wells Fargo who has my mortgage that I would like to change my payment to weekly instead of every first of the month. I informed the CSR on the telephone that this should be effective for the month of -/-/2016 so we agreed that $910.00 be taken out on -/-/2016, then - starting -/-/2016 and every - after that date. I was surprised when I checked my Wells Fargo home mortgage account on -/-/2016 that I was charge a late fee of $18.00. I immediately called the Wells Fargo Home Mortgage and inquired from them about the situation. I do n't understand why I sh... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account November 1, 2016 - I contacted Wells Fargo Mortgage Company on - -, 2016 regarding paying off the mortgage on our home. I instructed them that I would like to use the escrow to pay the loan off on - -, 2016 along with additional funds. The representative from Wells Fargo figured out the amount that I would have to pay on - - along with using the escrow. At the time of discussing and confirming the plan to use the escrow, I informed them that I would pay the insurances and taxes. So I entered the branch on - - to pay the determined amount. Wells Fargo instructed me to call them as soon as ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account October 3, 2016 - Wells Fargo has been taking my monthly payments and applying these payments to my Chapter -. Why I Say as I am now in the hole due to their taking money that should have been applied as payments to my mortgage and not my Chapter-.... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure October 1, 2016 - On - -, 2016 My Certified Residential Housing Counselor and I place a call to Wells Fargo to apply for a VA modification due to my house is in foreclosure and have a sell date of - -, 2016. We was put on hold for around 25min, when we finally was able to reach an agent to assist us after the preliminary information was given we were disconnected, we again called again, waited about 12 min this time and once again when we was finally able to connect to an agent that was able to assist us and again after the preliminary information was given we was disconnected again. Therefore we ca... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account September 21, 2016 - What Wells Fargo done is not right. I was told last week my refund from My escrow account would be $570.00 when I received the check it was $ $41.00. What I do n't understand I got $370.00 last year and you compare the number of statement the - do t make sense that we 'll Fargo sent me. I asked consumer protection to look into this matter... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account September 20, 2016 - I paid off my mortgage to Wells Fargo on -/-/2016. As of today, -/-/2016, I have not received my escrow disbursement in the amount of $3000.00 plus. We 're in our 3rd week now, and still waiting for our money. I have spoken to Wells Fargo twice, but only get the runaround : It 's been disbursed. It 's being reviewed. It was mailed on - ... .around and around. Based on the fact that their CEO - - is in - after being fined - dollars, I feel compelled to complain about what appears to be a culture of corruption. And thank you Senator - - for this site.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account September 20, 2016 - -/-/- Wells Fargo sent me more notices stating that I am " Seriously delinquent '' for -/-/- & -/-/-, which Wells Fargo knows is not true. Last month I filed a complaint here with the CFPB reiterating the large number of problems I have had with the erroneous account keeping with Wells Fargo and how money goes unaccounted for in the account and with the constant late notices that have escalated to fees and credit reporting. While Wells has admitted that they did receive the Mortgage payment for -/-/-, they are still sending delinquent notices and have not acknowledged t... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure September 17, 2016 - Special Forbearance is not so special. In late - - I was included in a mass layoff ( firing ) from a tech firm out of California. I had a mortgage with Wells Fargo ( no choice of my own ). Wells Fargo bought the mortgage from the servicer I originally had. Like the good homeowner I was, I notified Wells Fargo that I had lost my job and it may be a few months before I was re-employed. The point of the call was, of course, to make some temporary arrangements until I was re-employed. My request was transferred to the Home Preservation Department. Has a nice ring, right? Well, the nice lad... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account September 13, 2016 - My account number with Wells Fargo is -. I do believe that - - has caused my account to become delinquent. This started with the - payment of this year. I am enclosing a payment history file to show this fact. Payments I was told to make to bring the account up to date were put into my Chapter - program. Not Fair that is why I have put this file together.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account September 9, 2016 - Wells Fargo flagged my credit for a late payment without notifying me that there was an outstanding balance on my account. I have multiple accounts with Wells Fargo and my information was up to date. Their " attempt '' to contact me was a quick phone call with no introduction and asking for the wrong person. Not only did they fail to introduce themselves at all ( name or company ), my name is on the account and they got it wrong. I figured it was just another telemarketer, but I found out later it was Wells Fargo! I have had this account for over 15 years with them and they could n't even comp... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure September 8, 2016 - I am a veteran of the United States - - and due to the worsening of my service connected - I have been unable to work since - 2015. Subsequently I lost a substantial portion of my income and have been unable to afford my mortgage. Wells Fargo have repeatedly refused to work with me they denied me for - different programs for reasons varying I make too much money for one program and not enough for the others in an attempt to displace me from my home and put me on the homeless veteran rolls. I went through Wells Fargo Home Preservation Department as well as reaching out to - to... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account September 8, 2016 - Hello, I 've owned a home with a friend for the past 15 years. Same lender, Wells Fargo. We went to sell the property and changed how we pay the mortgage bill. Our property manager paid the mortgage in the past. I took over payments and tried to set up auto pay on their website with my bank. The auto pay is difficult to use and did not allow me to set it up right away, it took a few days for my bank to supposedly approve the transaction. I thought it was setup but the mortgage was not paid. Wells Fargo called my co-owner asking for my first name. They did n't identify who they were, he said h... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account August 19, 2016 - I am not understanding Wells Fargo has done with my money I have sent to them. It seems I have too much due and I am frustrated with this procedure. I want to include a copy of all payments sent to Wells Fargo this year. Something is not correct.... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account August 10, 2016 - I missed my - Payment due to car problems that needed to be fixed. There is one payment in my Chapter - as I filed -/-/2015. The people in Home Modification Department have kept my monthly payment in Unapplied Funds. On my -/-/- statement it shows $2100.00 in unapplied funds. My payment according to this statement was $1100.00 yet they would not apply this amount as a payment. In -/-/- I sent in Check - in the amount of $1500.00 which has been cashed at - -. To me this is not correct and my payments should be applied and not kept as unapplied funds. - -... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account August 5, 2016 - Wells Fargo has sent me a notice stating that they are charging me late fees for being late -/-/2016 My loan is a federal VA Loan, which terms clearly states that regardless of banks use of the - as a payment date, my loan is not late unless I make payment, after the - of the month, which has never occurred. My monthly mortgage PI payment of - ( attachment A ) was sent to Wells Fargo, on -/-/- and they cashed it on -/-/- ( check # - ) Wells, claimed that the check was late, and issued a late fee and sent me late notices, however the document, Certification of Loan Disbu... |
Wells Fargo & Company Mortgage application, originator, mortgage broker August 4, 2016 - On -/-/-, I contacted - - to refinance my current home owner 's mortgage and obtain cash back. I took advantage of their Nationwide advertisement since both my husband and I are - veterans. I spoke to - -, Account Executive, - -, -. He again initiated a new application, although, I already had a previous application with one of the loan specialist name, -. During our phonecon, - - ask me questions about my loans, whether we were veterans of the Armed Forces, employment, financial, income, interest, etc. I provided him information to include the mortgag... |
Wells Fargo & Company Mortgage application, originator, mortgage broker July 28, 2016 - around late - early - of 2016 I - - attempted to obtain a pre-approval letter from wellsfargo home mortgage/bank in - Georgia through a mr. - - - the mortgage rep. at - - - to begin the purchase process of a house that my wife and I had located in - ga. - - - -. -..since I could not produce the approval letter in a timely manner the seller chose to put someone else in the front of the purchase line, but said that we could still make a back up offer in case all others fell through ... - had me to bring multiple documents on various occasions... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account July 27, 2016 - I have been making my monthly mortgage payments on time every month. This was done until - of 2016 when I had to get - tires and have some front end work done on the vehicle. Just one week later my vehicle was hit and I had - witnesses. The next day I was informed by my insurance the car was totaled. I was given just 3 weeks with a free rental car. Now I have to walk. In the mean time I am showing that - - at Wells Fargo ( - ) will not make a payment out of the money in unapplied funds. Currently there is $2100.00. This is confusing to me as when I made a payment of $1500.... |
Wells Fargo & Company Mortgage application, originator, mortgage broker June 23, 2016 - Requested - refinance mortgage from Wells Fargo. I was told because I was reported late in their internal system, on my current VA mortgage that I could not proceed with the refinance. Even though I was reported current on my credit report and I have an email also advising me from Wells Fargo that I was reported current. Then after 6 weeks I received a letter of denial stating product/program not available. Well that is not true. It is available and it is available to all VA mortgage holders who are reported as current on their credit report with a current VA mortgage which I have. The let... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure June 21, 2016 - We currently have - mortgages with Wells Fargo that are VA loans : Property # - is in the process of a Deed in Lieu of Foreclosure and Property # - I am attempting to do a loan modification for to retain it as my primary residence. This process has been going on for over 18 months. I am having trouble with Wells Fargo in completing this. For property # -, they required an occupancy inspection last - and they were going to pay for it. The inspection was done but they did not pay for it I finally did in - - and sent them the report to finalize the process. In - -, they... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure June 17, 2016 - Hi, I was recently hired to help pay my bills. I have submitted a loan modification with Wells Fargo a couple of weeks ahead of my foreclosure date. Wells Fargo kept asking for more documents which had my foreclosure date quickly approaching. I was notified 7 days out that the could no longer accept my loan modification documents. I asked if I could sell the home. Wells Fargo reply was yes. I hired a realtor before the sale date. The realtor was notified a day after the foreclosure that they could no longer accept sale documents.... |
Wells Fargo & Company Mortgage credit decision / underwriting June 7, 2016 - We were 2 1/2 hours from closing when we got a call saying our loan has been denied. We have been working with Wells Fargo for 7 months to secure this mortgage. We have - commitment letters, inspections, appraisals and - closing Disclosures. - times we thought we were closing, Wells Fargo would call us on a Friday Evening with the bad news they wanted more documentation and we would not be closing the next Monday. We have moved over half our possessions into storage, we have given our landlord notice and the utilities on the for our new house are in our name. Because of Wells Fargo 's... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account June 3, 2016 - I sent in a payment for - 2016 monthly mortgage, ( principle and interest ) check # - for the amount of - and an escrow payment check # - for the amount of -, - of which were cashed by Wells Fargo on - the - -. My monthly mortgage amount is - which matches the amount of the Mortgage Check, however WF did not apply my mortgage according to the monthly statements dated - -, - -, ( please review attachments ) but sent it to an undisclosed application. Also the amounts of what they move to this unapplied funds changed within each statement with no clear to... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account May 27, 2016 - I was appointed the financial POA for my Uncle, - -. In - - he entered assisted living. In -/-/-, I notified Wells Fargo Home Mortgage he could no longer make mortgage payments, and I put the house up for sale. The office of the President of Wells Fargo Home Mortgage, - - ( - ) contacted me and I discussed the situation. I contacted him back in -/-/- letting - know that the house was under contract. I closed on the home - -, -. I have been requesting since that time the small portion of $200.00 that my uncle had left in escrow. I have called and ema... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure May 26, 2016 - Here is the complaint letter that I sent to the CEO office : I am - of your customers and I was hoping to seek your assistance with my mortgage. I am really getting frustrated with getting a problem resoled and I know that your company does n't want the customers to feel that way. A SALE DATE IS SCHEDULED FOR - I have been trying to obtain a loan modification with your company for many months, however it seems that Wells Fargo does not want to help with this. I am recently going thru your re-entry team and we have been in contact with them regarding the file. Back in - -, we sub... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure May 19, 2016 - I had sold my home, which had a loan serviced by Wells Fargo Mortgage in - of -. The person I sold it to had fraudulently misrepresented himself and did not pay off the mortgage. When I realized what had happened, I contacted Wells Fargo and reported the problem. They said they would look into it. A few months went by and nothing had happened. I then found out the FBI had arrested the " Buyer '' and charged him with mail fraud, related to the scamming of dozens of homeowners out of their homes. I contacted the - and gave a statement, in which I was then entered as a victim to the crim... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account May 16, 2016 - Subj : Request for ( Good Will Adjustment ) from Wells Fargo Home Mortgage Removal Late Payments from Credit Report I am a - veteran that served in the - from -/-/- to -/-/-. -. I am continuing to serve veterans as An - and -. Many of whom are not only struggling with - and - but are - as well. As I work with my veterans I empathize with their struggles and the lack of empathy from our society as it relates the them and their quality of life. In - - I answered the - and transferred from - - - - - to - - VA in -. Due to transf... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure May 14, 2016 - Starting - 2014, I signed up for repayment plan with Wells Fargo. For the next 8 months, even though I was making payments plus additional amount for my payment in - 2014, they reported my account as 30 days to 60 days late to the credit bureau. They never told me this ; this is not right. Can you please ensure they correct this? Thanks ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account May 12, 2016 - To whom it may Concern : I am a US Veteran in a active Bankruptcy. In - -, I submitted a request for a payoff from my lender Wells Fargo Home Mortgage. Wells Fargo responded to my request and sent over the payoff for the mortgage. I noticed that it was interest in the amount of $7000.00 plus. I called and asked why do I have this much interest if I am up to date on my bankruptcy payments and I am still making monthly payment on the mortgage loan? I was informed from a representative that I am past due on my mortgage since - -. I explained I have been paying more than required for... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account May 7, 2016 - - - - Wells Fargo, sent me notification that they listed the - - property as delinquent and as they have done multiple times in the past 12 months they have threatened foreclosure, however repeatedly, I have demonstrated before the CFPB that my month pay amount has covered both the monthly escrow amount and the mortgage payment ( - ) and provided at a minimum - to be deposited to escrow. At amount to escrow I was able to pay both the taxes for the year - and the insurance for the same year. 3 times since - -, WF has acknowledged to CFPB, that the account was not d... |
Wells Fargo & Company Mortgage settlement process and costs April 28, 2016 - Please see attached uploaded medical documentation. Please use these records as evidence in support of my current pending claim -. ... |
Wells Fargo & Company Mortgage application, originator, mortgage broker April 26, 2016 - On or about - -, 2016, I received a telephone call from Wells Fargo Bank regarding an inquiry I made about a VA Mortgage. I informed the lady that I was concerned about the repeated inquiries in my credit report but she assured me that inquiries that are dated within - days apart qualify as one inquiry. I was then transferred to a - - -. - - asked me a lot of questions regarding my financial history and questions originating from the VA Lenders ' Manual. After I answered all of the questions - - pulled my full credit report. I was not given an opportunity to submi... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account April 22, 2016 - First., after - years paying. I requested a loan history to see if my extra princ payments were on it. after because, I had been told that even tho. I had made $4000.00 in princ payments my 30 year term, is still - years ... do n't understand that at all. Secondly, I find there is a check missing of $500.00 never posted to my acc. that Wells Fargo cashed back in 2009. Thirdly, what law allows them to bill me monthly AA fees of $30.00 plus dollars.? Do the math, that is $12000.00 in 30 years. not right. gouging people.I want to see the exact paper that I signed regarding that in... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure April 19, 2016 - Wells Fargo is currently blocking my request for a loan modification and forbearance. My application for a loan modification is not being reviewed per Consumer Rights Under CFPB, Dodd-Frank, and RESPA Consumer Rights. ... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure April 18, 2016 - Currently undergoing a Deed In Lieu with Wells Fargo that started in -, - ( last mortgage payment made in - ). Throughout this process I have made every attempt that I know how to make, in order to facilitate closure of this DIL. I am on my third or fourth Home Preservation specialist ( since - - ) and every time I attempt to contact the current specialist, that individual is not available, nor do they return my call. I have gone into the local Wells Fargo Home Mortgage branch in -, CA. in the hopes of learning something and utilizing an internal Wells Fargo email system. The... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure April 10, 2016 - This is our 2nd complaint. We thought we were working with Wells Fargo to resolve this issue when all of a sudden we have been told they were foreclosing on us. Our biggest frustration with Wells Fargo is how long it takes for them to communicate anything. We get them the documentation they ask for the day they ask for it and then weeks later we are told they received it. We know this is not true. They tell us they will call us on a certain date to discuss our situation and then when they call they tell us they are still researching. They delay things for weeks and months at a time until it 's... |
Wells Fargo & Company Mortgage application, originator, mortgage broker April 8, 2016 - On - -, -, my husband and I contacted Wells Fargo ( in Delaware ) ; we were seeking pre-approval for a mortgage. - -, the agent with whom we spoke, requested pay stubs, tax returns, bank statements and proof of - balances and VA eligibility. We emailed everything on - - ; - said there should be a decision within about 10 days. After hearing nothing from -, beginning - -, we texted him and communicated our displeasure at the cell number which he provided during our initial conversation. We were unable to leave audible messages as his mailbox was always full.... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure April 6, 2016 - Per my divorce agreement, my former spouse was responsible for all debt including the mortgage. I gave him the quickclaim deed like I was required to do. Instead of putting the mortage in his name as required by our paperwork, he filed for bankruptcy. The mortgage company included me in on the bankruptcy and negatively reported me to the credit bureaus. I feel this is unfair. I did not file for bankruptcy, sign as bankruptcy paperwork and when I called the mortage company to explain the situation, I was told there was nothing I could do about it. I spoke with a lawyer and he informed me that F... |
Wells Fargo & Company Mortgage settlement process and costs April 5, 2016 - Loan # - To whom it may concern. Please review my case under " Dodd-Frank Act/Unfair Deceptive Abusive Acts and Practices. '' My name is - - and I was told that you may be able to assist me. I was removed from my place of employment ( - - - ) in - - due to a - in which my income was drastically reduced. I reached out to my mortgage lender ( Wells Fargo ) and then VA for assistance. As I was not behind on my mortgage, Wells Fargo would not offer me any additional assistance under the home modification program. I contacted a Realtor ( - - ) to assist me with th... |
Wells Fargo & Company Mortgage credit decision / underwriting March 26, 2016 - In - 2015, during a 3-way conversation with Wells Fargo rep and - -, WF rep talked about my account information that was outside the realm of what the refi company was asking for. I only gave permission to the WF rep for each question that the - - asked, so there was no need for the WF rep to volunteer any information or say anything unless I gave permission for her to answer the - rep question. Without being asked, the rep talked about my monthly payment and stating the amount that was due and asking when would I be making a payment. The refi person stated that she should no... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure March 20, 2016 - IN 2013 I FELL ILL REQUEST A FORBEARANCE OF A ONE YEAR PERIOD FROM WELLS FARGO DUE TO THE LONG WAIT TIME TO GET MEDICAL TREATMENT AT THE VA. THEY LOST MY PAPERWORK NO LESS THAN 9 TIME AND WERE DUAL TRACKING IT THE ENTIRE TIME. I WAS TOLD BY A WELLS FARGO HOME PRESERVATION SPECIALIST AFTER I DO N'T HOW MANY CALL THE DAY THAT MY HOW WAS TO BE TAKE FROM ME BY THE COURT FOR NON PAYMENT THAT IT WAS APPROVED - WHEN THE PAPERWORK ARRIVED IT WAS FOR 4 MONTHS. WOW OKAY I CALL WELLS AND WAS TOLD THAT IT WAS AUTOMATIC RENEWAL AND THAT THE - DUE AT THE MEN WOULD BE WAVED. I ASKED WHERE DID IT SAY THAT ... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 10, 2016 - Each month when I pay my mortgage and escrow, Wells Fargo take my check and places it in an " unapplied '' account. The problem here is recurring and in - 2015 Wells was found to have misapplied funds and was led to back track and make corrections. The problem persists because Wells refuses to address the issue of the errors in the ledger and therefore continue to misapply the account management. The error here is very clear and if Wells would make the correction, this situation would be resolved. This is the error that is causing the " unapplied funds '' Tax : - Ins : - Escrow -... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 3, 2016 - I am a Veteran with a - loan through Wells Fargo Mortgage. In 2013 our home with hit by a - Tornado. We lost most of the home. We were contacted by a Wells Fargo " Morgage Specialist '' to assist with our mortgage payments at that time during this crisis. They took a payment and spread it out over six months to help the out of pocket expenses of the disaster. We were told it would not be held against us. We were so relieved. So much was going on at that time. My wife was also diagnosed - and was very ill. As you can imagine, that call came at a very good time. We went through the desi... |
Wells Fargo & Company Mortgage loan servicing, payments, escrow account March 3, 2016 - Wells Fargo submitted false - documents to the IRS on my behalf stating that my monthly Escrow amount was -, when in fact that number is incorrect and does not reflect the balance on hand when they came up with that number. They merely added the insurance and the taxes, without subtracting the balance on hand, which at the time was - and evidenced by Wells own record. Tax : - Ins : - Escrow -/12mo = - according to Wells Fargo However according to Wells own Escrow records ( -/-/2015 attached ) there is a standing escrow balance of -. Escrow account : - Exist... |
Wells Fargo & Company Mortgage loan modification,collection,foreclosure February 12, 2016 - 1. I lost my job for over a year. 2. I contacted my mortgage company ( Wells Fargo ) for assistance in case I ran out of money to pay. ( Although I still could from savings. ) 3. They told me to stop paying and sign a forbearance agreement. ( I did as instructed. ) 4. I got another job and brought my account 100 % up to date. 5. They penalized me and reported me to the credit bureau for non-payment, even though I made all the payments they requested and on time per the forbearance agreement. ... |