Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

VA mortgage Loan modification,collection,foreclosure

We currently have - mortgages with Wells Fargo that are VA loans : Property # - is in the process of a Deed in Lieu of Foreclosure and Property # - I am attempting to do a loan modification for to retain it as my primary residence. This process has been going on for over 18 months. I am having trouble with Wells Fargo in completing this. For property # -, they required an occupancy inspection last - and they were going to pay for it. The inspection was done but they did not pay for it I finally did in - - and sent them the report to finalize the process. In - -, they said they could not complete it due to a lien against the mortgage. They gave us the info and we contacted - -. They did not have a lien against that property and it was a hassle getting it straightened out. In -, they send a letter saying they will have a resolution by - - and then another letter stating they 'd have one by the - of -. The loan modification for property # - is in limbo until Property # -


My issue is that I speak to different representatives, leave messages with no return calls and am disrespected. We have done what was asked of us by Wells Fargo and are led in circles with no resolution. I was told that I was safe from foreclosure on property # - until property # - gets resolved. The financial hardship began in - when we divorced and I retired in - - from the - -. Property # - was being rented until the tenants did not pay their rent and we could not afford to pay it for a period of 12 months. We had mortgage on property # -, which was the primary residence of my ex-husband, and I was paying living expenses while -. In - -, we receive paperwork stating that we have to do the process again to request a Deed in Lieu of Foreclosure for property # -. This was at the final stages prior to them telling that there is a lien when there is n't. For property # -, I am told to submit paperwork, like paystubs, request for mortgage assistance and - to see if there is any financial changes. Nothing has changed, I am just waiting for property # - to get settled in order to have my loan modified in my name. They also charged the lawyer fees to my delinquent payments that are in excess of $1000.00 when it was them that hired the lawyer. I appreciate your assistance in aiding me keeping my home and for dealing with the sticky red tape with Wells Fargo.