Wells Fargo & Company Mortgage Complaint

VA mortgage Loan modification,collection,foreclosure

Wells Fargo & Company Mortgage department,

VA mortgage Loan modification,collection,foreclosure Oklahoma

This is our 2nd complaint. We thought we were working with Wells Fargo to resolve this issue when all of a sudden we have been told they were foreclosing on us. Our biggest frustration with Wells Fargo is how long it takes for them to communicate anything. We get them the documentation they ask for the day they ask for it and then weeks later we are told they received it. We know this is not true. They tell us they will call us on a certain date to discuss our situation and then when they call they tell us they are still researching. They delay things for weeks and months at a time until it 's too late to do anything according to them. They are now telling me I do n't make enough money to qualify for my payment ... this is not true. As of -/-/16, my year to date income was $17000.00 from my job ... .my VA - is another $490.00 a month ; my liabilities ( besides my house payment ) are only $730.00 monthly ; my house payment is approximately $1800.00. Everything else has been paid off. If they would do things in a timely manner, all of this could have been settled months ago. Instead they have now started foreclosures proceedings. We do not want to lose our home. Please help us.

Wells Fargo & Company customer in Oklahoma
Apr 10, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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