Wells Fargo & Company Mortgage Complaint

VA mortgage Loan modification,collection,foreclosure

Wells Fargo & Company Mortgage department,

VA mortgage Loan modification,collection,foreclosure Ohio

I had sold my home, which had a loan serviced by Wells Fargo Mortgage in - of -. The person I sold it to had fraudulently misrepresented himself and did not pay off the mortgage. When I realized what had happened, I contacted Wells Fargo and reported the problem. They said they would look into it. A few months went by and nothing had happened. I then found out the FBI had arrested the " Buyer '' and charged him with mail fraud, related to the scamming of dozens of homeowners out of their homes. I contacted the - and gave a statement, in which I was then entered as a victim to the crime. During this process, I was passing all of this information to Wells Fargo, - Office of the President. Many more months went by, where Wells Fargo claimed they were looking into the issue. Finally, In - -, Wells Fargo made a determination. Unfortunately, they determined that the case was not related to fraud. I had asked how they made this determination prior to the courts and no response was given.


was not responsible for - actions. After receiving the documentation, I contact Wells Fargo again and asked them why they foreclosed on a house they received a judgment for. That was in late -, - and it is now the middle of -, -. More than a year of asking Wells Fargo to look into this issue and nothing has happened, except for the destruction of several families lives and credit.

Wells Fargo & Company customer in Ohio
May 19, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/2017020406080100Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyLoan modification,collection,foreclosure0.4%96.4%0.4%2.9%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan modification,collection,foreclosure2.6%80.5%0.9%7.4%0.6%6.9%0.9%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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