Wells Fargo & Company Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Wells Fargo & Company Mortgage department,

VA mortgage Loan servicing, payments, escrow account Utah

I was appointed the financial POA for my Uncle, - -. In - - he entered assisted living. In -/-/-, I notified Wells Fargo Home Mortgage he could no longer make mortgage payments, and I put the house up for sale. The office of the President of Wells Fargo Home Mortgage, - - ( - ) contacted me and I discussed the situation. I contacted him back in -/-/- letting - know that the house was under contract. I closed on the home - -, -. I have been requesting since that time the small portion of $200.00 that my uncle had left in escrow. I have called and emailed - and Wells Fargo Home Financial numerous times. All I am doing is trying to help my - Vet Uncle get the funds to help with his medical bills. Please help me! Sincerely, - - -

Wells Fargo & Company customer in Utah
May 27, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Wells Fargo & CompanyComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/20170102030405060Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Wells Fargo & CompanyLoan servicing, payments, escrow account1.2%90.4%3.9%4.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account2.3%80.3%4.0%5.8%1.1%5.1%1.2%0.2%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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