Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

VA mortgage Loan servicing, payments, escrow account Virginia

Wells Fargo has sent me a notice stating that they are charging me late fees for being late -/-/2016 My loan is a federal VA Loan, which terms clearly states that regardless of banks use of the - as a payment date, my loan is not late unless I make payment, after the - of the month, which has never occurred. My monthly mortgage PI payment of - ( attachment A ) was sent to Wells Fargo, on -/-/- and they cashed it on -/-/- ( check # - ) Wells, claimed that the check was late, and issued a late fee and sent me late notices, however the document, Certification of Loan Disbursement from the loan closing, shows the Mortgage account, PI amount, and Check # - for that amount, - was cashed on -/-/- by Wells. VA regulations state that late is after the -. Further, additional payments were made to my separate, escrow account, and cashed on -/-/- for the amount of - ( # - ).


In -/-/2016, Wells Fargo Issued a monthly year to date summary ( attached C ) with a year to date escrow payments of -, but in the same statement is saying the balance is -, what happened to the other -? There are also the unapplied funds of - on the statement. -/-/-, I received Check # - ( Attached D ) deposited on -/-/2016 from Wells Escrow disbursement, to which it was never explained whether the check was for overages, or why was it given. -/-/2016 ( Attached E ) the escrow part of the monthly statement is showing a balance of -, and unapplied funds of -, which if added to the escrow, would total -, and if you figure in the escrow disbursement check sent for -, would equal, - exceeding my total yearly escrow disbursements TI requirement of -, with 5 months left in the year, indicating it will exceed the low point of - by a considerable amount and support my position, that Wells Fargo never took the 2015 year end balance into account when determining what escrow amount was needed. If I sent in the amount of - per month for the remaining 5 months, there will be -, to be added to escrow, more than doubling the legal low point. Moreover, if I were to send in the amount of - for the remaining 5 months - would be added, closer to tripling the legal low point ( - -/-/- ) When I bring these issues to Wells attention, they refuse to give honest and straight answers, most often will try to answer questions that are not being asked, stuff a lot of data in the reply that is unrelated to the questions at hand, ask for more time to do research, but still do n't seem to address the questions I ask, and even more disturbing is that they continue to misapply funds and deposit checks written to my mortgage PI account to my escrow account, and apply my escrow deposits to an unapplied account, misapplying and trumping up late charges. There is no shortage in the escrow, but there is considerable excess. Thank you.