Wells Fargo & Company Mortgage Complaint

VA mortgage Application, originator, mortgage broker

Wells Fargo & Company Mortgage department,

VA mortgage Application, originator, mortgage broker New Jersey

On or about - -, 2016, I received a telephone call from Wells Fargo Bank regarding an inquiry I made about a VA Mortgage. I informed the lady that I was concerned about the repeated inquiries in my credit report but she assured me that inquiries that are dated within - days apart qualify as one inquiry. I was then transferred to a - - -. - - asked me a lot of questions regarding my financial history and questions originating from the VA Lenders ' Manual. After I answered all of the questions - - pulled my full credit report. I was not given an opportunity to submit a written credit application, just the verbal one with - -. - - informed me that he pulled my credit report from all - credit bureaus and that he would utilize the credit score that was in the middle. He then informed me that according to such credit score, I qualify for the VA Mortgage per VA regulations regarding the credit scores of veterans. Then, - - informed me that I had - ( - ) medical delinquencies and - derogatory item from -. Therefore, the Wells Fargo computer system could


credit denial letter so that I can receive a free credit report from the - ( - ) credit bureaus and ascertain the nature of the - derogatory item that was something new that I knew nothing about prior to - - 's admonishment. I believe that because - - could not pre-qualify me because of the - derogatory item and the medical delinquencies, that such action constitutes a credit denial, even though - - denied that fact. Therefore, I am requesting the CFPB to compel Wells Fargo to supply me with a denial letter so that I can request a free credit report from the - ( - ) credit bureaus instead of repeatedly having to buy them. Additionally. I believe that the credit scores that Wells Fargo received incorporate the medical delinquencies and - derogatory items. It is not so clear to me which credit report included the - derogatory item and which credit report displayed the middle credit score that Wells Fargo used to qualify me. It appears to me that Wells Fargo used the credit report with the lowest credit score, instead of the middle credit score, to deny me credit because it appears that is the credit report that showed the - derogatory item. It is also not so clear whether these medical delinquencies and derogatory item was a component of Wells Fargo FCRA ( Fair Credit Reporting Act ) pre-established creditworthiness criteria that I should have been informed about prior to the accessing of my full credit reports. I do not recollect - - asking me and inquiring about any derogatory items in my credit reports prior to accessing them.

Wells Fargo & Company customer in New Jersey
Apr 26, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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