Wells Fargo & Company Mortgage Complaint

VA mortgage Credit decision / Underwriting

Wells Fargo & Company Mortgage department,

VA mortgage Credit decision / Underwriting Delaware

We were 2 1/2 hours from closing when we got a call saying our loan has been denied. We have been working with Wells Fargo for 7 months to secure this mortgage. We have - commitment letters, inspections, appraisals and - closing Disclosures. - times we thought we were closing, Wells Fargo would call us on a Friday Evening with the bad news they wanted more documentation and we would not be closing the next Monday. We have moved over half our possessions into storage, we have given our landlord notice and the utilities on the for our new house are in our name. Because of Wells Fargo 's inability process anything in a timely manner My family will be homeless in three weeks. What has changed? I 'm told my dept ratio is too high for a coupe of months in the year. They are incapable of understanding that a seasonal part time job has a fluctuating pay check. I have - incomes my primary income is working for the same transit property for 17 years. My second income is - from the - Since the first approval letter my dept ratio has improved and my credit score has gone up. Why did it take them 7 months to make a decision???

Wells Fargo & Company customer in Delaware
Jun 07, 2016

* Source: CFPB Complaint Database

Wells Fargo & Company response to complaint:
Closed with explanation

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