Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

VA mortgage Loan servicing, payments, escrow account Missouri

I have been making my monthly mortgage payments on time every month. This was done until - of 2016 when I had to get - tires and have some front end work done on the vehicle. Just one week later my vehicle was hit and I had - witnesses. The next day I was informed by my insurance the car was totaled. I was given just 3 weeks with a free rental car. Now I have to walk. In the mean time I am showing that - - at Wells Fargo ( - ) will not make a payment out of the money in unapplied funds. Currently there is $2100.00. This is confusing to me as when I made a payment of $1500.00 earlier a payment was deducted and the remaining money went to unapplied funds. Once - got involved the money sent in was put as unapplied funds. This means more interest to me and she is messing up my payment schedule for the credit bureau. Not fair. To me all was fine until she got involved. To me she should not have gotten involved.