Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

VA mortgage Loan servicing, payments, escrow account Texas

I contacted Wells Fargo Mortgage Company on - -, 2016 regarding paying off the mortgage on our home. I instructed them that I would like to use the escrow to pay the loan off on - -, 2016 along with additional funds. The representative from Wells Fargo figured out the amount that I would have to pay on - - along with using the escrow. At the time of discussing and confirming the plan to use the escrow, I informed them that I would pay the insurances and taxes. So I entered the branch on - - to pay the determined amount. Wells Fargo instructed me to call them as soon as I paid the amount so that they can begin the process of completing the process. I did just that and of course, the representative I spoke with knew nothing about the agreement and since I just paid the amount provided to me by Wells Fargo, I was instructed to call back the next day to allow the posting of the amount although I was trying to provide her with the transaction number and amount. The next day I called and spent 3 hours on the telephone being transferred


use the escrow funds to satisfy the final payment of the loan. I then spoke with a Wells Fargo representative that created some actions to rectify the problem and I then told her I would pay the amount of $310.00 which she determined I still owed. I then informed her that I will pay the $310.00 on - -, my next pay day. However, I decided I will try to pay the amount off on - -, so I called just to confirm the amount and I am now playing let 's re-figure your amount again! I was told that if I pay the amount by - -, I will owe $310.00 and that would pay off the loan along with the escrow funds and the money I paid on - -. Now today, - -, the amount has changed to more than $3000.00 or so and we are still paying let 's make a deal. The amount that they are suggesting I pay will not include the escrow amount because they have used even more of it and not because of what I am saying but the forever changing story they keep changing the terms of. I am afraid that I will never be able to pay this amount off and I am at my wits end! Every person I speak to suggests a different amount and I can not trust anyone I speak to. I wanted to lodge a complaint about their practices and mentioned trying to get a lawyer to possibly help me, they now want to offer the assistance of their executive specialist which may or may not reach me while I 'm at work. The saga continues. They were not forthcoming with the name of an agency or agencies that govern them and I researched to find your website. No company should be allowed to play with a consumers affairs as Wells Fargo has done. I ca n't just drive up to a mortgage center and I ca n't trust the individuals I am speaking to via telephone and I ca n't seem to pay off my mortgage! I am a tired teacher, poor tax payer, and a really frustrated person who needs someone to look ito the practices of Wells Fargo Mortgage Company.