Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

VA mortgage Loan servicing, payments, escrow account Missouri

I missed my - Payment due to car problems that needed to be fixed. There is one payment in my Chapter - as I filed -/-/2015. The people in Home Modification Department have kept my monthly payment in Unapplied Funds. On my -/-/- statement it shows $2100.00 in unapplied funds. My payment according to this statement was $1100.00 yet they would not apply this amount as a payment. In -/-/- I sent in Check - in the amount of $1500.00 which has been cashed at - -. To me this is not correct and my payments should be applied and not kept as unapplied funds. - - at Wells Fargo stated I had to be in this situation due to the fact all payments have not been met. Her number is - Extension -. I need help in with this As Soon As Possible. I did not want a loan modification just to get caught up on my loan. I feel strongly I have done that.