Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

VA mortgage Loan modification,collection,foreclosure Missouri

Here is the complaint letter that I sent to the CEO office : I am - of your customers and I was hoping to seek your assistance with my mortgage. I am really getting frustrated with getting a problem resoled and I know that your company does n't want the customers to feel that way. A SALE DATE IS SCHEDULED FOR - I have been trying to obtain a loan modification with your company for many months, however it seems that Wells Fargo does not want to help with this. I am recently going thru your re-entry team and we have been in contact with them regarding the file.


Then we resubmitted a new application and in - -, we were told that the file was removed because there was an incomplete application and documents were not submitted on time. On - -, a new application was resubmitted and according to the underwriting department in the re-entry team they reviewed the file as of - - and the - stated that there was not enough income to support the modification. I called the re-entry team and was advised that the new application was not reviewed showing the updated income supporting the new modification, that instead they reviewed the OLD financials and not the current ones. At this time, I am requesting for Wells Fargo Executive office to review my file and to postpone my sale date so that they can see for themselves that what they are doing is injustice I have been working very hard and providing Wells Fargo all the documents way ahead of time, but it seems that they are not willing to help me out with my situation. I LOOK FORWARD ON HEARING FROM YOU. CC : Consumer Financial Protection Bureau & - -, Attorney General for Missouri