Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

On -/-/2016 I called Wells Fargo who has my mortgage that I would like to change my payment to weekly instead of every first of the month. I informed the CSR on the telephone that this should be effective for the month of -/-/2016 so we agreed that $910.00 be taken out on -/-/2016, then - starting -/-/2016 and every - after that date. I was surprised when I checked my Wells Fargo home mortgage account on -/-/2016 that I was charge a late fee of $18.00. I immediately called the Wells Fargo Home Mortgage and inquired from them about the situation. I do n't understand why I should be charged a late fee when there was already an agreement that I pay weekly. I was told that there was a late charge because the payment was taken after -/-/2016 The CSR I spoke to blamed miscommunication and stated that $18.00 will be waived. Today -/-/2016 this late fee is still in my account. I am worried because I checked my Wells Fargo Mortgage account and there states total amount due to make a loan current of $18.00. They have already taken my weekly payment of $450.00 on -/-/2016 and


after -/-/2016 because I am too upset to talk to their CSR and will just put this under the rug for miscommunication. I was already assured on my call last -/-/2016 that this late fee will not charged to me and that there will be no future $18.00 late fee that will be assessed since I have set-up a weekly account. Please help. Respectfully, -, CA - - Wells Fargo MTGE Acct -