Wells Fargo & Company Mortgage Complaint

Wells Fargo & Company Mortgage department,

VA mortgage Loan servicing, payments, escrow account California

Subj : Request for ( Good Will Adjustment ) from Wells Fargo Home Mortgage Removal Late Payments from Credit Report I am a - veteran that served in the - from -/-/- to -/-/-. -. I am continuing to serve veterans as An - and -. Many of whom are not only struggling with - and - but are - as well. As I work with my veterans I empathize with their struggles and the lack of empathy from our society as it relates the them and their quality of life. In - - I answered the - and transferred from - - - - - to - - VA in -. Due to transfer and move cross country as well as extensive renovations per request from property manager for Rental of property at - - - - - - -. This letter also explained that I had constant communication with Wells Fargo and was advised that these payments were not going to be reported as late. My wife and I are currently renting an apartment, and we have the children that live with us. Current lease is about to expire.


was told by Wells Fargo Representatives that late were not going to be reported. Our builders and Loan representatives insured us if Wells Fargo would remove the late payments we could continue our process and close as scheduled. I faxed a letter to Wells Fargo Home Mortgage on -/-/- requesting forgiveness and removal of all rolling late payments from my credit reports - - to - -. This letter explained the reason for late payments due to transfer and move cross country as well as extensive renovations per request from property manager for Rental of property at - - - - - - -. This letter also explained that I had constant communication with Wells Fargo and was advised that these payments were not going to be reported as late. I called Wells Fargo on -/-/- and verified that the letter was received. I spoke with a representative by the name of - -. He advised me that my request would be forwarded to department that handles these request. I received a phone call from - - -, with a message stating she would be working on my request. I returned the phone call left message with - and spoke with another Representative that assured me that - would be calling back. I spoke with - on -/-/- and she informed me that she would be calling me back in 5 business days with final results of my request. I did not receive a phone call back so I called - back. When I spoke to her she stated Wells Fargo would have an answer for me on or before - -, -. I continued with walk through in new home with the expectations that this matter would be resolved on -/-/- as stated. I took time off work so that I could be available for walk through and get information to loan officer so we could proceed with closing. I called Wells Fargo and they did n't have an answer and stated. When I called wells Fargo they informed me that that matter was not resolved, however they would resolve this issue by - -, -. I was very upset and asked to speak with a Supervisor and I did. This gentleman was very rude and did not hear my concerns at all even though I took my time and explained what was happening. His response to my concerns where " So you are saying you were robbing