Review and analysis of over 193 Fha Mortgage complaints against Seterus
Seterus consumers have reported over 193 official complaints related to FHA mortgage. Out of the 193 consumer complaints against Seterus, 23% were disputed by the consumer (i.e. the consumer was not happy with how Seterus responded to their complaint) and 100% were processed in a timely manner. 3% of consumer complaints against Seterus resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 2% resulted in non-monetary compensation.
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Seterus Mortgage loan modification,collection,foreclosure December 16, 2015 - We have been trying to a modification on our property for 3-4 years and still have not been settled. Started with CitiMortgage. First attempt, " denied '', income too great. They looked at previous years, not the reduced income to occur in the immediate future. Second attempt, " denied '' currant on payments, we were told we would have to get behind in payments, which we ended up doing. Third attempt, they lost paperwork and we were told we had to get currant with payments. We could not do that and they would not accept partial payment. they said all or nothing. Then it went into Forclosure an... |
Seterus Mortgage loan servicing, payments, escrow account December 8, 2015 - To whom it may concern, I am writing in regards to my mortgage loan being transferred to Seterus and was given less than 2 weeks noticed and now Seterus says they can not inform me of any information regarding my account. I received a letter from - on - - telling me that my loan will be serviced by Seterus on - -. Today is - - and I called Seterus and was told that they could n't give me any information regarding my loan. They said that they have over a - clients and that they were still working on my loan. When I attempted to ask a question, the representative said " n... |
Seterus Mortgage loan modification,collection,foreclosure December 6, 2015 - I filed a complaint previously ( - ) about serious concerns and practices of Seterus including threatening to take funds out of my bank account without authorization. The response did not address those serious matters and the author of the letter, - - - said she would send response to those issues. I never heard back from - - and was informed later she is no longer employed by Seterus. Those concerns in the original complaint have never been addressed. I applied for modification/forbearance back in - 2015 and never received any notification of the status although I called ... |
Seterus Mortgage loan servicing, payments, escrow account December 5, 2015 - My loan was serviced by -, then Seterus Inc purchased the servicing rights. Their initial letter informing me of the transfer, from Seterus, did not come until the end of -, more then 10 days from the date the letter was written. Right after that, I received a letter stating they were going to escalate my loan if the - payments I was behind, - & -, we 're not caught up. I contacted them on - -, spoke with a rep named -, told her I 'd be making a payment Thursday, through their online system, as that was the least expensive method. Their website was literally " under mai... |
Seterus Mortgage loan modification,collection,foreclosure November 24, 2015 - We received a notice on -/-/- from Seterus, Inc indicating we were in default and owed $3200.00 to cure the default as of -/-/-. The -/-/- letter also indicated that Seterus, Inc had filed a Notice of Intent to Foreclose. The letter indicated no legal action would be filed for 45 days from -/-/-. I notified Sererus - - - - at - and by fax at -by phone, by fax and by mail that we would be able to pay the default amount in two installments in - and -. The amount needed to cure the default as of the -/-/- notice is $3200.00. I i... |
Seterus Mortgage loan servicing, payments, escrow account November 12, 2015 - -/-/2015 I closed on the sale of my home. The property was previously in a foreclosure proceeding, therefore my attorneys contacted the bank 's attorneys - to obtain a payoff amount. A payoff letter was sent to my attorney -/-/2015. This payoff figure was confirmed by the title closer on the day of closing. Approximately three weeks after the closing, I contacted the new owners of the property to determine if any mail was still being sent to my old address. Inspection of the mail I received resulted in my locating a letter sent by regular mail from Seterus ( the debt collector process... |
Seterus Mortgage loan modification,collection,foreclosure November 10, 2015 - Seterus told me if I paid an amount by a due date then my house would be out of foreclosure. I did & they kept invoicing me for " more $ ''. On three occasions ( -/-/-, -/-/-, -/-/- ) their customer service employees told me to disregard the amount on the invoice as it takes their legal team several months to balance out. They confirmed that the money was n't owed. Today I learned that they filed foreclosure on me AGAIN for those legal fees from the - foreclosure. WARNING!!!!! Seterus Customer Service Team is stearing you into foreclosure with their statements. ... |
Seterus Mortgage loan servicing, payments, escrow account November 3, 2015 - I received a letter from our Mortgage lender ( Seterus Inc. ) on - -, 2015. The letter states that " an escrow refund in the amount of $650.00 has been requested and will be sent to you under separate cover once processed ''. To date, I have not received this refund. I have called - times and each time I am asked to call back. ... |
Seterus Mortgage loan modification,collection,foreclosure October 27, 2015 - I AM A SENIOR CITIZEN AND HAVE BEEN TRYING TO SELL MY HOUSE THROUGH A SHORT SALE WITH MY LENDER, - BANK -/-/-. I HAVE HAD NUMEROUS OFFERS, APPRAISALS AND COUNTER OFFERS AND STILL CAN NOT GET MY PROPERTY SOLD. THERE IS AN OFFER THAT HAS BEEN UNDER REVIEW WITH MY LENDER SINCE LAST YEAR AND A FEW DAYS AGO I RECEIVED A MOTION FROM MY LENDER 'S ATTORNEY REQUESTING THE COURT 'S ASSISTANCE IN RESTORING THE FORECLOSURE ACTION TO THE CALENDAR. THE FILE WAS SERVICE RELEASE TO - LOAN SERVICING AND WHILE THE REVIEW PROCESS WAS STILL ONGOING, THE FILE WAS SERVICE RELEASED TO SETERUS. THE CURRENT... |
Seterus Mortgage loan servicing, payments, escrow account October 23, 2015 - My mortgage has been sold 3 times in the last 5 years. I started with - - - Back, then I was sold to - in the middle of my modification. As of - 2015 - sold me to Seterus. I had to call to get my Welcome package, my monthly bills change and are never the same amount. I have been told my escrow account was short from $300.00 to $75.00 and the latest amount of - I paid and it was posted to the principal instead of the escrow. They have misposted my payments on a regular basis. I have been threatened with foreclosure for being a month late which I was not. I have spoken t... |
Seterus Mortgage loan modification,collection,foreclosure October 13, 2015 - - years ago on -/-/- I suffered -. Which resulted in a -. Only to have - of the - fail and in - - I was having -. Well I was recuperating from my -, my husband suffered a non work related - and was off work for - months. He was on short term - through his work. We fell behind in our mortgage payment. With medication cost increase to $300.00 a month out of pockets - copays increase to $1500.00 each. We were not able to get caught up on our mortgage payments even with adding extra each month to the mortgage payments to try and get caught up. In... |
Seterus Mortgage loan servicing, payments, escrow account September 21, 2015 - Good day. This is additional information in reference to case number -. Since the first complaint filed I am still having issues. Seterus sent me a letter stating the escrow was short and my mortgage payment would increase. A few weeks later they sent a letter of apology about the escrow letter being an error and to please disregard. Shortly after I receive another invoice with an additional $140.00 attached to it ; I have no idea what this is. And last week I received a letter stating they did not have my social security number or a - on file for me and sent a - form for me to fill... |
Seterus Mortgage loan servicing, payments, escrow account September 16, 2015 - Seterus is not applying my mortgage payment to my account correctly and is trying to apply late charges to my account. I have called several times to try and correct the issue and they will not correct the issue. They will also not remove the PMI on my account even though I have federal requirement for having the PMI removed met ... |
Seterus Mortgage application, originator, mortgage broker September 16, 2015 - My husband passed away in - of 2013. We had a mortgage with - - - ( servicer ) When I tried to have everything turned over into my name I was told that I had not signed the note therefore I would need to assume the loan. My loan was than transferred to Seterus INC . I have been working with them for the past year to assume my mortgage but they are behind in the assumption dept. so my documents are expiring and I have to re-submit. I spoke to someone today that said I need a Non Recourse Assumption ad she was going to try and get info for me and I should call her back in a week. Set... |
Seterus Mortgage loan servicing, payments, escrow account September 10, 2015 - Seterus mortgage - has the -/-/- 2015 mortgage payments shown as late and they have been reported to the credit bureas as such ... it is for loan # - ... .numerous calls to them get NO response other than they say to contact the credit bureaus myself ... we have the confirmation # 's for the above mentioned months ... ... |
Seterus Mortgage loan servicing, payments, escrow account July 20, 2015 - I 've been requesting a payoff quote from Seterus since - -, 2015 and I 'm still not in receipt of the quote, even after consistent follow up and follow through with Seterus. Please see attached for specifics on follow up and communication with Seterus. ... |
Seterus Mortgage loan servicing, payments, escrow account July 18, 2015 - On -, I requested a loan payoff from Seterus Inc, through their website, which states it will go in my secure inbox within 3 days. They have now taken the three days comment down due to my complaints, so I guess we get it, when we get it now. Anyway, I talked to - on Thursday because it was not there. - informed me that was a mistake and it takes 7-10 business days. She was rude as well, so I complained to the FDIC and called back because think about this, how much money does Seterus make by putting off giving those payoffs in a timely manner based on people 's daily rates? Mutliply a... |
Seterus Mortgage loan modification,collection,foreclosure July 16, 2015 - I put a house up for sale - - for -. I signed a re-modifaction in - not understanding the full ramifications ofthe re-modification. The outstanding principal listed on the orgimortgage service web site and on statements listed the same amount of $180000.00, The payoff amount issued by the mortgagelisted an arrears amount of $33000.00. My final take on the saleminus normal other expenses was approx. $1000.00. I feel this is a gross\gross injustice. The servicer was Seterus inc. - purchased the home in -. I had to refiin -. ... |
Seterus Mortgage loan servicing, payments, escrow account June 24, 2015 - Our home loan was sold to a company called Seterus. It has been over - months and I have not been allowed to speak to anyone about my loan and it has been nearly impossible to make a payment. We are in bankruptcy and they said they would need a letter from my attorney authorizing them to speak to me about my loan. That letter has been provided - times to them. I then received a letter from my home insurance company ( - ) stating that the insurance escrow had not been paid to them. I have spent countless hours trying to speak to Seterus and they continue to tell me that they can not sp... |
Seterus Mortgage loan modification,collection,foreclosure June 23, 2015 - I applied for a loan modification back in - 2015 and submitted all the required documents timely. Called back every week and spoke with Seterus and documented each call. I was told that all my documents had been submitted and are in process. The Seterus representative told us that it was passed to the processor for final approval. In - 2015 we received a letter stating that we were denied loan modification because we did not submit the requested documents timely. We called again, and was told that the letter was sent in error, and call back in 2-3 days for final approval. When we called ... |
Seterus Mortgage loan modification,collection,foreclosure June 22, 2015 - During -, I submitted a loan medication request via the HARP program to my mortgage services, Seterus Inc in order to prevent going into foreclosure. Seterus constantly sent me letters requesting the same information after I would fax the documents or mail for over - months. During - -, I told Seterus to go - because I could no longer play their document games, saying they never received my entire package. As a result of illness, car mechanical problems, and being out of work which caused decrease in my salary, I was unable to pay my mortgage from - - to - -. I sent ... |
Seterus Mortgage loan servicing, payments, escrow account June 4, 2015 - I have a loan that is being serviced by Sertus ( - ). I received - statements with an adjustment of principal. I have been informed for the - time that the company does not amortize mortgages, and as such, can not furnish me with an amortization schedule. If the individual is not making any additional principal payments, this would not be a problem. However, I do make extra principal payments, and by not amortizing the mortgage, the mortgagee will be paying interest on a nonexistent principal balance and will be overcharged as a result. I have attached the following mortgage statement... |
Seterus Mortgage loan servicing, payments, escrow account June 3, 2015 - 'll admit upfront I was late for - days on - dollars when my escrow creeped up in -/-/-. When they called me in -/-/- they told me I was - month late. I was n't sure what to think, so I went on their website and found the escrow issue and made immediate payment. I called them back and asked if forgiveness was possible. - ( the cust. serv. ) said I had to send in bank records and they 'd need - days to decide.lol By the time -/-/- and -/-/- had passed I had - late payments against me even though I had paid all my P & I and taxes and insurance up to date. Ju... |
Seterus Mortgage loan servicing, payments, escrow account June 2, 2015 - Our mortgage was transferred to - then -, and now Seterus inc after experiencing a financial hardshipp a few years ago ; since then our lives have been full of surprises, every time we turn around we finding out different problems. Our most recent was in - - - I schedule a payment thru their web portal however we noticed that the funds had not been withdrawn from our bank account my husband, and my self have been in touch with the bank, - -, and of course this so call company. It is now - - and our issue has not been resolved. We are hopping that this is not an other... |
Seterus Mortgage loan servicing, payments, escrow account May 29, 2015 - My mortgage is being serviced through Seterus Inc . They have reported to the credit reporting agencies as a Chapter - bankruptcy. I am not in bankruptcy and have never been late. My husband and I work in the - and can loose our jobs for poor credit and bankruptcy. I called seterus and they told me that it was a debtor mismatch and it would be corrected. I received a letter from them on - - stating it has been corrected. As of my new credit report is it still showing chapter - and now they have the loan as closed/no balance. I have called - - ( the Seterus rep that sent me... |
Seterus Mortgage loan modification,collection,foreclosure May 21, 2015 - I completed a loan modification package back in - 2015 to aid with my loan, I was approved by - California ; however, my Lender/ Servicer `` Seterus Inc. '' will not respond to any inquiry that I make nor respond to the requests that - California make to them on my behalf. Every time I call they keep telling me that they do not have any updates nor do they have the ability to find out any status update to - California. Furthermore, my servicer Seterus Inc and trustee sent me a letter showing that my home will be sold on - -, 2015. This is unfair as Keep Your Home California i... |
Seterus Mortgage loan servicing, payments, escrow account April 20, 2015 - My - mortgage statement had the incorrect - interest an principal paid. I called Seterus on -/-/15 and was told they would send out a corrected statement, but they never did. I received my - stmt, and the information is still incorrect. I called and spoke with someone today -/-/15 who was not able to give me any information and said that her supervisor was unavailable. I would like my statements to reflect the correct amounts of interest and principal paid on my mortgage to date. I have documentation of each person I spoke with and the date. ... |
Seterus Mortgage loan modification,collection,foreclosure April 18, 2015 - We have been unable to obtain a monthly mortgage statement from Seterus for over 2 years. We are presently in a financial hardship due to - and any assistance programs require a statement. We have contacted Seterus numerous times by phone to request a statement by mail, fax, email, Fed Ex, or whatever possible means. They state they have submitted the request, but nothing happens. They have blamed the - Postal Service, but we have lived in our home 20 years and receive plenty of mail. We have received other documents from Seterus such as tax documents or notices sent by certified mail. T... |
Seterus Mortgage loan servicing, payments, escrow account March 31, 2015 - My husband and I came out of Chapter - two years ago. Seterus is the - mortgage on our home and they never took us out of BK status, in spite our numerous attempts throughout these past - years. Every time we call they tell us exactly the same : It shows here that you are represented by an atty. and we ca n't speak with you. We sent them discharges, letters stating that we are no longer on BK or represented by an atty, etc etc. They take our info, never call us back, and when we call back nothing was done. For the past two years they have not sent us statements, they do n't allow us t... |
Seterus Mortgage loan servicing, payments, escrow account March 27, 2015 - The collection agency ( Seterus ), failed to advise me that my mortgage statement would be mailed to me late ( -/-/- ). The mortgage payment is due -/-/-. Late payment date is -/-/-. I called Seterus -/-/-, to verify that they sent my mortgage statement to my address. According to the representive for Seterus ( - - ), Seterus discovered incorrect data on customers mortgage statements and that mailing would be delayed. I asked - - why Seterus did not advise it 's clients about this problem to avoid late fee 's and damage to credit scores. - - told me that S... |
Seterus Mortgage loan servicing, payments, escrow account March 26, 2015 - My mortgage was sold to Seterus around - of -/-/2014. I had previously sent a payment of $57.00 to cover an escrow shortage to my prior mortgage company. When my loan transferred, the amount of $57.00 was credited to my escrow account as of - -, -/-/2014, however my payment was a higher amount. I contacted them on - -/-/2014 and was told that they would not be able to credit that amount since it was received by -. They proceeded to tell me my mortgage payment would be increased to $1100.00 per month and would not be the $1100.00. The amount of $57.00 was list... |
Seterus Mortgage loan servicing, payments, escrow account March 26, 2015 - I have a plumbing leak in my hall bathroom. I contacted my homeowner 's insurance company - - - - and filed a claim. Today I have found out that the check they issued is to me and Seterus, the mortgage service. In order to cash this check to complete the repairs to my bathroom I need Seterus to endorse the check. Upon contacting Seterus, they said we need to file a claim with them for the plumbing and water damage as we did with our insurance company. They will send out paperwork to be filed out by us and to allow 5-7 business days for us to receive the paper work. Then we need to ... |