Seterus Mortgage Complaint

Seterus Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Arizona

The collection agency ( Seterus ), failed to advise me that my mortgage statement would be mailed to me late ( -/-/- ). The mortgage payment is due -/-/-. Late payment date is -/-/-. I called Seterus -/-/-, to verify that they sent my mortgage statement to my address. According to the representive for Seterus ( - - ), Seterus discovered incorrect data on customers mortgage statements and that mailing would be delayed. I asked - - why Seterus did not advise it 's clients about this problem to avoid late fee 's and damage to credit scores. - - told me that Seterus is not responsible in advising clients of this issue. I than filed a complaint with Seterus on this issue and I asked to talk to a supervisor. The supervisor I talk to was, - - for Seterus. According to - -, Seterus is not required to send mortgage statements to it 's clients. If the client has an account set up, the client can access account on-line and find out what thier payment is. According to the Dodd-Frank Act, -/-/- ; The new rules are designed to protect consumers by : providing borrowers with better information about their mortgage loans providing borrowers with assistance if they are having difficulty making mortgage payments, and protecting borrowers from wrongful actions by mortgage servicers. The new rules require mortgage services to : Send Periodic Billing Statements. The mortgage servicer must provide a written monthly mortgage statement to the borrower. -The statement must show : the amount currently due ( including how much will be applied to principal, interest, and escrow ). -The total of all payments received since the last statement-How prior payments were applied-Transaction activity-Partial payment information-Fees or other charges to the account-Account information ( such as the outstanding balance and interest rate ) -Contact information for the servicer and housing counselors, andinformation regarding delinquencies ( if you 're behind on payments ).