Seterus Mortgage Complaint

Seterus Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Indiana

On -, I requested a loan payoff from Seterus Inc, through their website, which states it will go in my secure inbox within 3 days. They have now taken the three days comment down due to my complaints, so I guess we get it, when we get it now. Anyway, I talked to - on Thursday because it was not there. - informed me that was a mistake and it takes 7-10 business days. She was rude as well, so I complained to the FDIC and called back because think about this, how much money does Seterus make by putting off giving those payoffs in a timely manner based on people 's daily rates? Mutliply all the other customers they do that to. They told my lender they get - requestsa month. That is a lot of sonsuer money. I got - the next time, who lied and said I did n't request the buyout until Monday the -, but she would see that I should get it by Friday morning. I still had nothing, so I spoke with - who saw my original request and she would see if she could expedite it at another 1-3 business days. I


20153.99000 % $320000.00 ( Future - bill for taxes ) - Open Charges Through - -, 2015 : LATE CHARGES : - Additional Charges Through - -, 2015 : Homeowners Insurance : - ( Homewoners Insurance due in - ) Prepayment Charge : - Suspense : - Expense Credit : - Amount Secured by the Mortgage or Deed of Trust : $ - Cost to Release Documents : - Estimated Payoff amount due as of - -, 2015 $ - payoff statement expires on - -, 2015. If you have any questions, please contact us at our toll-free number below. Sincerely, Seterus , Inc . - notice all the extras like my tax bill, which is n't due until - and my insurance, which is n't due until -. You also include the daily interest and the late payment, which would n't be late if I had gotten the payoff. Now bear with me, I had torequest it again. Are they going to do the same thing where I can never leave them due to poor payoffs? What underwriter can use this? Plus, it appears that if they try to inflate my buyout, it will make it harder to refinance through the - - is a - veteran. Both of us are on the loan. If I am having to leave - in escrow with - bank and paying - for the same for future escrow, that is - in escrow during the transaction for the refinance.