Seterus Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Seterus Mortgage department,

FHA mortgage Loan servicing, payments, escrow account California

My - mortgage statement had the incorrect - interest an principal paid. I called Seterus on -/-/15 and was told they would send out a corrected statement, but they never did. I received my - stmt, and the information is still incorrect. I called and spoke with someone today -/-/15 who was not able to give me any information and said that her supervisor was unavailable. I would like my statements to reflect the correct amounts of interest and principal paid on my mortgage to date. I have documentation of each person I spoke with and the date.

Seterus customer in California
Apr 20, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

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