Seterus Mortgage Complaint

Seterus Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Florida

'll admit upfront I was late for - days on - dollars when my escrow creeped up in -/-/-. When they called me in -/-/- they told me I was - month late. I was n't sure what to think, so I went on their website and found the escrow issue and made immediate payment. I called them back and asked if forgiveness was possible. - ( the cust. serv. ) said I had to send in bank records and they 'd need - days to decide.lol By the time -/-/- and -/-/- had passed I had - late payments against me even though I had paid all my P & I and taxes and insurance up to date. Just not the late payments. If they had n't tacked on late payments i was never - days late ever. Also, I made payments -/-/- and -/-/-. The - payment on the -/-/- should n't have been processed until -/-/-, but they Processed it on the -/-/-. IN - YEARS THEY HAVE NEVER PROCESSED A PAYMENT IN UNDER - DAYS. Then, I 've never paid ahead of time. Still their records show they put the moneys in suspense not principle. These guys are playing games to balk consumers out of late charges. I need help to get these guys back, and to restore my credit rating.