Seterus Mortgage Complaint

FHA mortgage Loan servicing, payments, escrow account

Seterus Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Illinois

My mortgage has been sold 3 times in the last 5 years. I started with - - - Back, then I was sold to - in the middle of my modification. As of - 2015 - sold me to Seterus. I had to call to get my Welcome package, my monthly bills change and are never the same amount. I have been told my escrow account was short from $300.00 to $75.00 and the latest amount of - I paid and it was posted to the principal instead of the escrow. They have misposted my payments on a regular basis. I have been threatened with foreclosure for being a month late which I was not. I have spoken to - different people including - - a manager who was rude and no one can explain why I owe money that I have already paid? I was paying the modification amount of $1100.00, then it changed to $1000.00 now they say I owe $1000.00 which includes the $140.00 escrow shortage I already paid. I need help this company is very crooked.

Seterus customer in Illinois
Oct 23, 2015

* Source: CFPB Complaint Database

Seterus response to complaint:
Closed with explanation

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