Review and analysis of over 380 Checking Account complaints against KeyBank NA
KeyBank NA consumers have reported over 380 official complaints related to Checking account. Out of the 380 consumer complaints against KeyBank NA, 18% were disputed by the consumer (i.e. the consumer was not happy with how KeyBank NA responded to their complaint) and 99% were processed in a timely manner. 43% of consumer complaints against KeyBank NA resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 8% resulted in non-monetary compensation.
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KeyBank NA Bank account or service deposits and withdrawals July 29, 2016 - On -/-/16 I closed my checking account at a Key Bank branch in -, OH. I instructed the bank representative to close the account and I received a check for the remaining funds. I have other accounts with the bank, and I logged in on -/-/16 to look at something. To my surprise, the checking account was still showing online, and it contained a negative balance. The negative balance was a result of a payment to a home security company ( on -/-/16 ) and the resulting overdraft charges, PLUS a monthly checking account maintenance fee. I called Key Bank and the representative e... |
KeyBank NA Bank account or service account opening, closing, or management July 27, 2016 - I received a promotional email informing me I would receive bonus points if I used automatic debit/credits and online bill pay. The points owed for the bill pay were never applied. A visit to a branch was unable to resolve this and I had to get on the phone. The representative informed me I was ineligible on a technicality that was not outlined anywhere in the promotion. I submitted the email promotion and email with support on the topic both of which substantiate what steps I needed to take to be eligible. After 11 days I emailed back to request a status update. The next day I called again an... |
KeyBank NA Bank account or service account opening, closing, or management July 27, 2016 - I opened a checking account with various requirements to receive a $200.00 cash back promotion. I satisfied the requirements and after - phone calls and - visits to the branch over the course of more than a month the reward has not been deposited into my account.... |
KeyBank NA Bank account or service account opening, closing, or management July 13, 2016 - I opened a new Key - Checking account because of the promotional bonus being offered to new customers. The stimulations were as follows : Make - direct deposit of $500.00 at the minimum within 60 days after account opening. Direct deposit transactions are limited to payroll, Social Security, pension and government benefits. Limit - gift per qualifying account. Limit - gift per individual. The value of your gift will be reported on Form -. Your gift will be deposited into your account within 90 days of meeting requirements. If you close your Account within 180 days of account o... |
KeyBank NA Bank account or service deposits and withdrawals June 30, 2016 - My Bank ( Key Bank ) gave money to a person claiming to be me at the teller window. They said the transaction was " authenticated '' ( Bank Speak for had Proper Documentation?? ). When I discovered the error I asked for my money back. However, they were not willing to return it. The amount in question is $940.00 ( document attached ).... |
KeyBank NA Bank account or service account opening, closing, or management June 19, 2016 - In late - -, I requested a wire transfer in the amount of $12000.00 from my personal checking account to my friend 's personal account in -. As I frequent his residence in -, I had asked him to purchase a car on my behalf so that I may have use of it. My friend never received the funds. I contacted KeyBank multiple times to inquire the status of the wire transfer. The response was always, " I do n't know. '' After my 1 week of inquiries I learned that a fraud investigator was assigned to look into the wire request and that the wire was never sent. On - -, -, - - o... |
KeyBank NA Bank account or service account opening, closing, or management June 13, 2016 - I opened an account with keybank under a promotion after reading the wording on the promotion of had questions so I call the bank to get clarification on the promotion. Asking questions about it my question was can I deposit the - dollars in split payments of - each payment representative states yes as long as it is done with in the time frame I reiterate that I am splitting it representative states of will be fine. I call an double check on progress and every rep indicates I am on course just need the time frame to expire. Once it is time to pay me - they state I do n't meet the crit... |
KeyBank NA Bank account or service deposits and withdrawals June 7, 2016 - I am completely and utterly disgusted with the level of account accountability and Customer Service provided by KEYBANK. I have been a consumer of this company for over 3 years and have always maintained a pleasant relationship with my local office and bankers until beginning of -. This year due to an identity theft situation internally in the IRS, a delay was placed on my - income tax return. Once notified of the delay I immediately contacted KeyBank to inform them of the automatic delayed deposit and the effects it will have on my automatic withdrawals. My local banker confirmed the un... |
KeyBank NA Bank account or service account opening, closing, or management May 25, 2016 - When I opened my KeyBank checking account on - - 2016, there was a sign up bonus of - for direct deposit of at least - within the first 60 days as an incentive. The local branch was at - - -, -, NY -. The teller verbally confirmed that the offer is available for my account and the bonus would post after I completed the direct deposit. I completed the deposit twice on - - and - -. When I emailed customer service on - -, I got an email stated : " no promotion code was added ''. I replied on - - and requested the issues to be solved but get an an... |
KeyBank NA Bank account or service account opening, closing, or management April 14, 2016 - It 's been more than 90 days since I have completed the requirement for the $300.00 checking account sign up bonus yet it has not posted yet. The original offer was Open a qualifying KeyBank checking account with the promotional code - and receive a direct deposit of at least $500.00 or more within 60 days of account opening and receive a sign up bonus of $300.00. ... |
KeyBank NA Bank account or service deposits and withdrawals April 13, 2016 - -/-/- my Health Savings Account could not be accessed by a Key Bank teller. We then discovered - checks totaling $7900.00 had been written on this account -/-/--/-/- ( none of them written to health professionals ). I did not check this account routinely since I last used it in -/-/-. I filed an affidavit of fraud with Key Bank, filed a police report ( they could not help since identity theft is hard to prosecute ), checked the credit bureaus for other fraud ( none was found ) & assumed I would get reimbursed by Key Bank. However, Key Bank refuses since it had been gr... |
KeyBank NA Bank account or service account opening, closing, or management March 28, 2016 - I opened an account online, but never received my - - account opening disclosures. Unless I 'm mistaken, they never mailed, emailed or stored them electronically on online banking. I called the call center ( maybe -? ) to find out where I could get them. She told me I 'd receive them by mail in -10 business days. Well, I opened my account on - and I still do n't have the disclosures. How am I supposed to know how to avoid a fee if I do n't have the disclosures? ... |
KeyBank NA Bank account or service deposits and withdrawals March 27, 2016 - On -/-/2016 I went into my local Key Bank branch to withdraw $4000.00. I told the bank that I would like to deposit the cash into another account and provided the bank card of my partner, -. The cashier called the bank manager over for an override authorization and he said, " before I can complete the transaction I need to know who - is and why you are giving him money. '' I was shocked and asked why and was visibly offended by his question. His response - " I am just making sure you are making good choices with your money. '' I provided him with the information and after he entered ... |
KeyBank NA Bank account or service using a debit or atm card March 18, 2016 - I opened up a checking and saving account with Key bank in - Washington, on - - 2016. I was told by the teller she has order my debit card and checks the day of opening. And that it would take - 10 business days to arrive to the bank. I was called on - - to pick up Checks. I thought I would be picking up my debit card as well. When I went to go pick up my checks there was no debit card. I was then told by another teller that my debit card was never ordered. I request for a manager to give me a call back. But the manager never called me back to check on my concern. Then 3 days... |
KeyBank NA Bank account or service account opening, closing, or management February 10, 2016 - I had an checking account with Key Bank and i received $200.00 signup bonus. The account is now closed. I still have n't received - from Key bank. I called Key bank, the agent told me that they do n't have any tax document for me. If i do n't that -, i might be in trouble when i file income tax. ... |
KeyBank NA Bank account or service problems caused by my funds being low January 28, 2016 - KeyBank debited a previous days ' transactions ( - ) before crediting a direct deposit to my checking acct. Resulting in overdrafts. ... |
KeyBank NA Bank account or service account opening, closing, or management January 19, 2016 - I am complaining about my key advantage checking account from Key Bank. I used a promotion code of $300.00 bonus for opening this checking account and do not get the bonus. The $300.00 bonus required $1000.00 direct deposit and 5 online bill payments within 60 days from account open date. I met all the requirements, but Key Bank said I did not. The bank said my account open date is -/-/2015 and I met the requirements on -/-/2015 so I did not met the requirements within 60 days from account opening date, which I think is ridiculous. I did applied this account online on -/... |
KeyBank NA Bank account or service deposits and withdrawals January 4, 2016 - I have had issues with my Keybank account for 6 months. I have been with Key Bank since -/-/-. Only in the last 6 months have I had issues with my account having fee 's. I can write a check and make a cash deposit to cover that check. Only to find that a week later a auto pay that should have been declined was paid and my checks were not. Seeing that I had paid these long before the auto pay came out it should have been paid. No, I was charged - return fees. ( then more fees 2 weeks later as the checks where re-ran without notice ) I have gone into the bank to clear up a few issues as ... |
KeyBank NA Bank account or service problems caused by my funds being low December 29, 2015 - Over the past month I have written many complaints against Key Bank. I am writing this last complaint to simply sum up the issues that I have with this bank. I hope that the bank will be audited for excessive overdrafting again in the future. I had - accounts with Key Bank, a personal checking account and a Hassle Free account. The Hassle Free account was attached to my personal checking account as an account that my teenaged son could use. He is a - since he was just turning -. The Hassle Free account issued a debit card with his name and I was able to transfer funds from my account ... |
KeyBank NA Bank account or service using a debit or atm card December 19, 2015 - I have opted out of debit card overdraft, meaning they should decline all debit card transactions when there is no money in account. They put through a - charge which overdraw my account by $3.00 and they assessed a - dollar fee. I called and they were able to reverse the fee and it left my account negative. I was not informed if I left it negative they would then assess another - dollar reacurring fee. Now because they waived the - fee there is nothing they can do I ca n't even close my account until it is paid, because I will receive another fee because I only get paid once a m... |
KeyBank NA Bank account or service problems caused by my funds being low December 18, 2015 - Key Bank has used poor business practices and charged me an excessive amount of money for overdraft fees. ... |
KeyBank NA Bank account or service deposits and withdrawals December 16, 2015 - on -/-/2015 I deposited a check for - dollars a standard hold was placed on the check. An additional hold for - dollars was also placed on my acct. overdrawing my acct. by - dollars. The branch manager has told me this is standard practice however I am being assessed fees every time a purchase made on -/-/2015 clears. The check had writing on it for bankruptcy/moving expense 's and I feel this was a malicious act by the teller. I have deposited other checks of equal sums and not had a double hold placed on them. ... |
KeyBank NA Bank account or service account opening, closing, or management December 8, 2015 - I came in and open a checking account with Key Bank and - - on -/-/2015 at - - in - - Colorado. I also brought a coupon with me - reservation number -. I was told that all I had to do to get the coupon is to set up a direct deposit from work to this account totaling $500.00 or more 60 days after the account opening. So I set up my direct deposit of $250.00 twice a month to go to this account. On -/-/2015 I realized that still have not received a promotional bonus, when I called - to report this problem, she called different departments to find out wha... |
KeyBank NA Bank account or service deposits and withdrawals December 2, 2015 - Missing debit/credit on ledger. I have a Hassle Free Account attached to my personal Checking Account at Key Bank. The Hassle Free account is used by my son who goes to school away from home. My son buys a week long subway pass every week in -. On -/-/- he tried to purchase a week long subway pass. The money came off of his debit card but did not transfer to his - -. He alerted the - personnel and they said that they had processed a credit to his debit card. They said that the credit would show up in a few days and that if it did n't we should notify - to get the money back... |
KeyBank NA Bank account or service problems caused by my funds being low November 21, 2015 - This is my fifth complaint against Key Bank because of excessive overdraft fees. I am attaching documentation that shows how confusing and dishonest Key Bank 's posting practices are. Unfortunately, this kind of theft affects people like me who do not have assets and have poor credit. Otherwise, I would have an overdraft protection account and I would never incur these fees. This is not only about my funds being low, because actually my funds are n't low right now and I incurred the last - overdraft notices with a positive balance! Now that 's Key Bank Magical Accounting for you! I 'm posti... |
KeyBank NA Bank account or service deposits and withdrawals November 19, 2015 - This is my fourth complaint about overdraft fees on my account. I am attaching documentation to show that Key Bank changes the order of credits and debits to accounts. I would appreciate someone from the Consumer Financial Protection Bureau to closely look at my documentation this time as I have copied my account over the last two days to show the discrepancies in accounting. This last overdraft I received because I moved - $ from my standard checking to my son 's Hassle Free account. The reason my account over drew in the first place two days ago was because of the fees debited by Key Bank... |
KeyBank NA Bank account or service deposits and withdrawals November 18, 2015 - I am submitting a third complaint against Key Bank. I have had excessive over draft fees taken out of my checking account in the past several months. Though it 's difficult to decipher, It looks like I moved - $ to my son 's Hassle Free Account which is connected to my basic checking and that this bounced my checking account though my account was not overdrawn at all until this showed up in the ledger this morning. I have attached the forms which shows that '' Items pad that overdrew your account '' - I was not overdrawn. The ledger does not reflect at any time that my account was negati... |
KeyBank NA Bank account or service deposits and withdrawals November 5, 2015 - I had $14.00 in my account a charge came in for $9.00 which the bank placed as " Pending '' This bought my balance down to $4.00. then another charge came in for $7.00 and my balance went to - $3.00 plus a overdraft fee of $32.00 which brought my balance to - $ -.Now the bank credited my pending $9.00 which they already deducted that cause my original overdraft to my account.Then they now re-charged the $9.00 as a withdraw and I got hit with a over draft fee of $ -.bring my account to - $ -.All of this in a 2 day period. This also caused a cascading effect which I got ... |
KeyBank NA Bank account or service deposits and withdrawals October 22, 2015 - I am posting this under Deposits and Withdrawals, but it should go into the Problems Caused by My Funds Being Low because these issues mostly affect those of us who live paycheck to paycheck. I have many years of experience dealing with this fraudulent bank. I am an expert about my checking account. I keep very close tabs on it because I live so close to the financial abyss. I am writing this because I have - overdrafts on my account that I incurred in the last three days because : Key bank routinely applies debits out of order which can result in excessive overdraft fees. Key bank routinel... |
KeyBank NA Bank account or service account opening, closing, or management September 28, 2015 - I lost - blank checks ( in my checkbook ) it was not stolen, but misplaced. I asked to have my checks stopped. there should not have been any fee on stopping a lost blank check, but I was charged for it. And in attempting to rectify the situation, service representative tried to put a hold on my account and close the account out, stating that it was policy to do so. It was averted, because I refused to give out my SS #, and problem was fixed finally by another rep in the supervisory role 2 hours later. However I wish to file a complaint for the service rep who deliberately mis-informed the ... |
KeyBank NA Bank account or service account opening, closing, or management July 13, 2015 - In 2011, when I was naive to internet scams, I tried to sell some of my old video games on -. The buyer sent me a check, asked me to cash it and then send the money to his carrier for him. This turned out to be a scam, the check bounced and the balance was deducted from my bank account. Key Bank closed the account as SUSPECTED FRAUD when the status was UNPAID. I proceeded to pay back the amount owed in full, but it still shows up on my report as SUSPECTED FRAUD and UNPAID due to the immediate closure of the account before I had a chance to pay it back. ... |
KeyBank NA Bank account or service account opening, closing, or management July 6, 2015 - KeyBank failed to supply monthly statements and updates on my account, withdrew $ - inactivity fees from last date of customer activity - ( verified -/-/- by KeyBank ) then claimed date of last activity as -/-/- but refused to state reason nor supply documentation on either, confirmed on -/-/- having all my prior relocation addresses since, failed to supply consumer updates/notices/statements/withholdings/tax information on the account the entire period, notified me ( - ) that the account was being sent to the state, stated the account was sent to the State ... |
KeyBank NA Bank account or service account opening, closing, or management July 1, 2015 - we called key bank about opening a new checking account and to see about incentives for opening an account. we were told there was a $200.00 incentive but we had to do it online and was given no other information. we did the account on line and did n't enter a promotional code because we were not given one. the bank is refusing to honor the word of one of their employees and ca n't go back and get the information from the phone call because they deleted it. we only opened that account with that bank because of the promotion and they are refusing to honor it because they do n't have the infor... |
KeyBank NA Bank account or service problems caused by my funds being low June 24, 2015 - I believe I was charged excessive overdraft fees by Key Bank. I had a death in the family later last year and was really struggling. I slipped up a few times and did n't complain. The way they are applying the charges to my account created overages when their did n't need to be any. I am not asking for a full on refund but I have asked them for help. They have charged me a total of over $500.00 last year and over $600.00 already on charges that were most often put into the negative by how they chose to apply them ... |
KeyBank NA Bank account or service account opening, closing, or management June 21, 2015 - I recently opened up a checking account at the Key Bank - - - location with - -. I opened this account because she said it would drastically increase the interest rate on my CD. I already have a checking account that I am happy with, so I informed her that I would not use the new account and would there be fees if I did n't use it. She said no as long as I kept $50.00 in the account. So I went ahead and opened the checking account. I received a letter dated - -, 2015 informing me that I would be receiving an inactivity fee on this checking account. This was surprising to... |
KeyBank NA Bank account or service account opening, closing, or management June 16, 2015 - I became the guardian of my Aunt several months before she passed away. My aunt suffered a - as well as incurring - in the last several months of her life, she passed away at - years old. My aunt had several accounts set up with Key Bank, each account had designated PODs ( paid upon deaths ), so when she past away, those accounts would not have to go thru probate, and they would pass on her designated beneficiaries. She had this set up with a few banks. While my Aunt was sick, I had to invoke the power attorney, and visited each bank branch she was dealing with and provided them with ... |
KeyBank NA Bank account or service account opening, closing, or management May 29, 2015 - I signed up for a keybank easy checking account for a $250.00 promotion. The promotion details indicated use direct deposit for $500.00 or more within - days to get the $250.00. I called once I had completed the required $500.00 and was told yes i have met my qualification and would get the $250.00 within the next few months. I emailed yesterday inquiring about how long it is taking to get my $250.00 to ensure it is still on its way and was told I did n't meet the promo criteria because it is a single direct deposit for $500.00, not direct deposits combined to equal $500.00.... |
KeyBank NA Bank account or service account opening, closing, or management May 14, 2015 - key bank is claiming that at - time I owed them money so they wont let me open an account. 2 years ago I spoke with someone at key and they informed me that i do n't owe them any money, but a account from - which is no longer in my area or the united stated, was acquired by key bank when they purchased the branches. I never owed money too -, they refuse to work with, give me information on the incident or remove it from their files ... |
KeyBank NA Bank account or service problems caused by my funds being low April 24, 2015 - keyBank has been charging me overdraft fees stay in that I am transferring funds from account to account within the same bank reflecting that I had the money would be in the account I when I transfer it says that is available and then they would apply overdraft fees they in that the account was not accurate continuously hitting people with overdraft obsessively their system is not up-to-date and give an accurate information I opt out for not to have the overdraft fees stay in if the money if the monies not in the - do n't let the transaction go through I feel like KeyBank is has figured out... |
KeyBank NA Bank account or service account opening, closing, or management March 30, 2015 - I had previously filed a complaint against Key Bank and now it seems as if they are retaliating against me by charging ridiculous fees. I have disputed their response of that complaint with the details. However, THIS complaint is to get my $40.00 back for their Rewards Program Annual Fee that I paid since I will not be banking with them DUE TO THEIR OWN ACTIONS and can not therefore benefit from the Rewards Program any further because I am closing my account within the next week or so when I have time to get there and do so. I have already cancelled my direct deposit and now just have to che... |