Review and analysis of over 204 Vehicle Loan complaints against U.S. Bancorp
U.S. Bancorp consumers have reported over 204 official complaints related to Vehicle loan. Out of the 204 consumer complaints against U.S. Bancorp, 16% were disputed by the consumer (i.e. the consumer was not happy with how U.S. Bancorp responded to their complaint) and 100% were processed in a timely manner. 7% of consumer complaints against U.S. Bancorp resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 14% resulted in non-monetary compensation.
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U.S. Bancorp Consumer Loan managing the loan or lease March 26, 2017 - I was previously an - service member with an auto loan with US Bank through the -. I was not properly informed of the additional fees associated with the auto loan for having my payments withdrawn by allotments, I was lied to about the cost of the GAP insurance that I had covering my vehicle and I was also misinformed about the payment schedule of my loan payments for each month. I believe that I was taken advantage of as a young naive service member. The auto loan has been paid in full since -/-/2013. I have previously spoken with US Bank on a few occasions but was unsuccessful in hav... |
U.S. Bancorp Consumer Loan problems when you are unable to pay February 14, 2017 - I had a personal business matter with US Bank exposed to - of my co-workers and possibly several others. Where I work we are very busy company with hundreds of employees and millions of customers. I was assisting a customer, when another co-worker came to me to ask me if I drove a - and descried my vehicle to the - At which time I stated yes, thinking someone had hit my vehicle once again in the parking lot. She then proceeds to inform me that my vehicle was being towed. I was in a state of confusion because I did n't understand why my vehicle was being towed and had no way to disconn... |
U.S. Bancorp Consumer Loan managing the loan or lease February 10, 2017 - I purchased a car out of state ( - ) and financed the purchase through US Bank in -/-/-. I went to the - DMV to switch from the temporary tag to my permanent tag and I could n't do it without the title. The - DMV contacted US Bank to get a copy of the title, they in turn contacted - to get a " paper '' title. - is an electronic title state and does not issue " paper '' titles. US Bank claims that they can not ask for an electronic title and they keep asking - for a " paper '' title. It has been 5 1/2 months since I purchased the car and I STILL do not have the title! I '... |
U.S. Bancorp Consumer Loan managing the loan or lease January 26, 2017 - My auto loan service provider refuses to follow specific instructions regarding applying additional loan payments to the principal instead of next month 's payment. I have sent instructions via AutoPay from my bank and called to ask that my payments be applied to the principal, but that still has n't been done.... |
U.S. Bancorp Consumer Loan managing the loan or lease January 4, 2017 - I bought a car in - on -/-/- as I was living there at the time. US Bank is the lienholder on the car. In early -/-/- I moved back to -. My registration on the car came due at the end of -/-/- and I tried to get the car registered in -. I made at least - trips to the - over the course of about - months and and spent countless hours on the phone with US Bank trying to get the title information to the - in a form that was acceptable. I was never able to register the car in -. Apparently - is a digital title state and - is a physical title state. While ... |
U.S. Bancorp Consumer Loan managing the loan or lease January 2, 2017 - US Bank claims they had to write-off money on a car loan I had with them. They did not. In fact, they sent me a refund check for my overpayment to them. After the car was totaled, the insurance companies were slow to pay, so US Bank reported me to the credit reporting agencies for issues over which I had no control.... |
U.S. Bancorp Consumer Loan shopping for a loan or lease December 1, 2016 - 1 ) i applied for financing to USBank to help purchase a - used - for my son. I received a letter from USBank on - -, denying my application based upon the following information obtained from - - : credit score of -. They then listed the factors which they claim adversely affected my credit score. In fact, my " Excellent '' credit score and disclosed income has allowed me to obtain credit over the years and recently in many multiples of the approximate - i was attempting to finance. There must be other insidious factors at play. 2 ) An apology and an explanation for th... |
U.S. Bancorp Consumer Loan managing the loan or lease October 4, 2016 - Our auto loan payments with US Bank were behind ( generally not - 30 days ) for several months causing some late fees, which we are not disputing. However, come -/-/- we were able to make full payments of outstanding balances, fees, etc. We received a statement from the bank dated -/-/2016, with a $0.00 balance due for the following month - all late fees, previous balances, upcoming payments, etc were satisfied. In -/-/-, we received a new statement. Despite our P/I payments totaling only approximately $440.00, it appeared the bank was trying to double-collect on past fee... |
U.S. Bancorp Consumer Loan problems when you are unable to pay September 14, 2016 - I have an auto-loan with U.S. Bank and regularly make my payment via the U.S. Bank iphone app. I made my - payment via the iphone app as I had for the past year and a half. According to U.S. Bank, when I attempted to make my - payment, I entered my paying bank account number incorrectly. However, there was no notification whatsoever at the time via the iphone app. From my perspective, the payment went through as it had for the past year and a half. I received a call over 2 weeks later from US Bank telling me that my payment did not go through. I immediately made payment over the phone. D... |
U.S. Bancorp Consumer Loan managing the loan or lease September 12, 2016 - My name is - - - I perches a vehicles on -/-/2016 and after one month I perches my vehicle moved to an a there state and I informed my bank immediately to Stat to Stat title transfer but the bank do the trick do anything to solve my concern know I could n't registered my vehicle and the - wo n't prof of insurance or - pend my driver license I did n't know what to do please Ned help. Thanks... |
U.S. Bancorp Consumer Loan managing the loan or lease September 7, 2016 - This may be hard to follow at first glance. I have my auto loan through US Bank. I was double charged in - 2016. I immediately called US Bank and asked what they were going to do to fix it. The guy said I need to go to my bank and do a stop payment on one of the charges. I did this and stopped one and allowed the other that was supposed to go through, to go through. It went through, but a few days later US Bank reimbursed me. I did not need to be reimbursed since I already stopped the bad payment. I called back a few days later explaining this to customer service, and the guy said to me tha... |
U.S. Bancorp Consumer Loan taking out the loan or lease August 22, 2016 - My credit score according to -, is -. I applied for a pre-approval to US Bank on -/-/-. They obtained my credit report on -/-/-. On -/-/-, I contacted them to inquire as to the status. They requested to contact the dealer and ID the car, both of which I happily orchestrated. I told them I need an answer, as they advertise " approval in minutes '' and I am losing the option to buy this particular auto. After requesting further documentation, I angrily told them in no uncertain terms I would NOT do business with them. They were aware of the - value of the auto I was p... |
U.S. Bancorp Consumer Loan managing the loan or lease August 18, 2016 - My car loan with US Bank is on auto-pay from my checking account. While I do not write a check, US Bank requires that my bank send them a check, which they do monthly without exception. In 2015 US Bank received a check and entered an account number on the face of the check. That account number was incorrect. As a result, that payment did not post in time. I manually made a second payment to ensure that the account was up to date. The payment was flagged as late and US Bank charged me a late fee. My bank contacted US Bank, explained the error and the fee was waived. Temporarily. The fee was lat... |
U.S. Bancorp Consumer Loan managing the loan or lease August 2, 2016 - on -/-/16, I did bill payment from - - serve to U.S bank for auto loan in amount of $370.00. - - serve account show my payment was clear on -/-/16, However U.S bank still not received this payment according to U.S Bank. I been call the Both - - and U.S bank almost 2 months regarding this issue. Still not resolve. please help me to resolve this issue. Thank you.... |
U.S. Bancorp Consumer Loan managing the loan or lease July 20, 2016 - In - - we secured an RV loan on a - new Bounder motorhome of $56000.00 thru US Bank. At the time we specifically told the agent we would pay off the loan within the next 12 months and he said no problem and no penalty. Now here in - - we get the amount to pay off and they are going to charge $200.00 early payoff penalty, totally the opposite of what their agent told us!!!... |
U.S. Bancorp Consumer Loan managing the loan or lease June 29, 2016 - My husband obtained a loan from US BANK for a - Ford Fiesta. My husband died in - 2011 and I have been making the monthly payments since. On - - of this year I talked to US Bank, got the pay-off amount, and gave them my bank info. They deducted the pay-off amount from my account. They told me I would get the lien release in several days. When it did n't come, I called ( about - - ). They offered no explanation for the delay but said it should be coming. I verified the mailing address. I contacted them again mid last week and was promised a call back within a couple days. No o... |
U.S. Bancorp Consumer Loan managing the loan or lease June 16, 2016 - I went into a US Bank banking center to make a payment on my auto loan. The teller put the payment toward my - account with them instead, even after verifying the amount of the auto loan payment. About a week later I got a call from US Bank asking when I could make a payment on my auto loan and that I was now delinquent. I went back to the branch where I made the payment and took my receipt with me. They searched but could not find where the payment was posted, but said they would try to find it and fix their wrongdoing. I have been to - branch locations now over the past three weeks and... |
U.S. Bancorp Consumer Loan shopping for a loan or lease June 7, 2016 - I was offered a refi on my Audi Q5 when stopping by my local branch of US Bank. The terms were favorable, so I filed out an application. Everything was approved on -/-/16, - - was paid off, and US Bank assumed my auto loan - a 3 year term at 2.33 % APR. I then received a letter from US Bank National Association disclosing the FICO score they 'd used in determining my rate. I was shocked - they listed a score from - of -. I immediately pulled my credit from -, paying for the full report, and sure enough they had it listed as -. That 's a - point discrepancy. Alarmed... |
U.S. Bancorp Consumer Loan managing the loan or lease May 12, 2016 - I paid off my auto loan in full n -/-/2016 with US Bank. I call in to their Auto loan department and when it asks me for my last - digits of my social security number, it finds a mortgage account and takes me to their department. They have tried to transfer me to their auto loan division but I am asked for my social and get transferred back to their mortgage department. I am now two months into having paid my car loan in full and they have in all likelihood sent the title to my old address. There is no US Bank location within - miles of my location ( per their website ) and I cam unabl... |
U.S. Bancorp Consumer Loan shopping for a loan or lease May 4, 2016 - - - I was talked into applying for a used car loan. -, The assistant branch manager and - - -, the branch manager guaranteed me that this would only be a soft hit to my credit. They told me they would do a soft hit, come back with an offer, then if I accepted that offer they would do the hard hit. I 'm trying to get my credit and everything in line to buy a house, so I did n't want my credit touched. I 've never heard of it being done this way but the - girls swore up and down it will not affect my credit so I gave them my information. In the next day or two I seen they ... |
U.S. Bancorp Consumer Loan managing the loan or lease May 2, 2016 - This is my third follow-up to obtain resolution for US Bank error. Please reference Case Number - and Case Number -. I have included the original complaints and letters from US Bank promising resolution. The issue that remains unresolved is US Bank has failed to adequately resolve adverse credit reporting related to their error and misplacement of a check. The misplaced check that was to pay-off a loan and the failure to correct my credit record has had a financial consequence to me the consumer. US Bank fully acknowledges that a check in the amount $3600.00 was submitted to their ban... |
U.S. Bancorp Consumer Loan problems when you are unable to pay April 27, 2016 - We are currently 24 days past the due date of -/-/2016 on our auto loan. In the life of the loan, we have been late but have never been more than 30 days late. This morning I have received phone calls at - -., - -. and - - - all of which have been while I 'm at work. This does n't include any calls that were possibly made to my husband 's phone as well. When I mentioned on the third call the amount of calls and this being harassment, I was informed they could call up to 5 times a day between - -. and - - We understand we are late on the payment and are incur... |
U.S. Bancorp Consumer Loan problems when you are unable to pay April 15, 2016 - My husband and I went through the miles program to finance a vehicle in -/-/-. My husband is active duty - We went on paying through our military allotment for over a year. - day it was shut off with no notice at all while my husband was -. Next thing you know, we are - payments past do and up for repossession. I called them asking what this was about and they said they no longer do payment to through mypay. I was n't able to catch up. We have - children and there was no way we can pay all of that up front. We started paying as much as we could but no matter how much we pay... |
U.S. Bancorp Consumer Loan managing the loan or lease April 6, 2016 - On - -, 2016 my wife and I received an auto loan for a private party purchase of a vehicle. The seller went to the branch with us to sign the paperwork. After 3 weeks of not receiving a copy of the lien title needed for registration I contacted the bank. They said the lien had not been released by the previous owner 's bank. They had not communicated to me that there were any problems. I asked them to contact the bank that had the seller 's lien but the said they could not. I contacted the seller, she had the lien released on -/-/16. She went back to her bank and obtained the title... |
U.S. Bancorp Consumer Loan taking out the loan or lease March 29, 2016 - The details are in the attached letter that was sent to the bank. I was pressured into giving up my car and buying a newer one a at - - -, CA. This matter is with the banks- Firstly, the bank issued a loan that I had no ability to repay. My income was, and still is $480.00 that I receive from the VA for my -. Second issue, the bank unilaterally changed the contract by altering the interest rate. Third issue was a disaster when the vehicle was repossessed. They mis-handled funds, sent letters saying they would do one thing and then did another. The entire evolution was a - s... |
U.S. Bancorp Consumer Loan managing the loan or lease February 18, 2016 - It is my opinion, and several US bank employees, that my loan account was not handled correctly, expressly from -/-/2009 and on. Us bank claimed that I missed a payment ; when we asked what payment is missing, we have been negligently misled and misinformed all the way to the end of the loan term. Each payment US bank stated was missing we proved them incorrect with documentation, then when we would provide the proof, they would state that is n't the cause of the missing payment. An automatic payment needed to be changed due to a Bank change, our bank was sold, and US Bank did not process th... |
U.S. Bancorp Consumer Loan managing the loan or lease February 6, 2016 - On -/-/- I purchased an used - Chervolet Cruze from - - -. The dealership took advantage of the situation by quoting me a rate but putting another on the contract and hurrying me so sign it because it was time to close. They gave me no opportunity to review my contract thoroughly otherwise I would n't have signed it since it did n't state the terms we had agreed upon. Now, more than a year later I started realizing the principal balance on my loan was not getting any lower. I contacted the lender US Bank for a copy of it so I could finally review it. Upon reviewing it I co... |
U.S. Bancorp Consumer Loan managing the loan or lease February 3, 2016 - 1. I refinanced my auto loan from US Bank to - - - - on -/-/-. - submitted - Bank a check for $19000.00. This payoff amount was quoted to me on -/-/-. On - -, -, I had notified US Bank about cancelling an extended warranty that was purchased from the - dealership when I initially purchased the vehicle. I was told that the amount would be around $3200.00 and it would be credited back to my loan with US Bank. A representative told me that it would take - wks for processing. However, it took longer than expected. I even notified US Bank about... |
U.S. Bancorp Consumer Loan managing the loan or lease January 29, 2016 - I am contacting you with full authority from the consumer ... .I am filing this complaint from a Wisconsin car dealership on behalf of our customer. Here is what happened. Our customer lease a vehicle from US bank 3 years ago through our dealership. She wanted to buy her lease out and trade it in to our dealership as she was at the end of her lease. US bank told us that she had to go through a bank branch or it would be substantially more money for her to buy it out. So we told her to go to the US Bank branch that is across the street from our dealership. She did so on -/-/15 and she con... |
U.S. Bancorp Consumer Loan taking out the loan or lease January 28, 2016 - I contacted the CREDITOR requesting my original promissory note to validate the loan collection. I have received a copy of the promissory note from them which is counterfeit and does not prove they are the holder in due course and does n't bind me into paying them a dime. I requested that if they can not provide this validation of debt to take their marks off of my credit report to all - credit agencies also to give me the title to my vehicle. They are still sending me letters requesting that I pay them for a loan that is not even validated. ... |
U.S. Bancorp Consumer Loan taking out the loan or lease January 13, 2016 - I took my car into - for repairs and right when I got my estimate for them, they of course sent a salesman over to me saying everything that salesmen do to pressure someone into buying a car. They asked me some initial questions and gave me a pre approval. All I would have to do it give them my car. I said that I could not verify my income ( as I do not have any above $490.00 I receive for my VA - ) and was told that as long as it is under a certain amount ( Cant ' remember the exact amount at this time ) that they would n't have to verify it. So I put down a number and they went throu... |
U.S. Bancorp Consumer Loan managing the loan or lease January 6, 2016 - Late charges imposed unfairly by lender : Late charges of $29.00 were imposed by US Bank on my car loan in -/-/- and -/-/-. I mailed the payments to the bank at no different times those two months than in the preceding five months since the loan was initiated, yet in the previous five months the payments were recorded as received no later than the - of each month, but in -/-/- and -/-/-, they were recorded as being received on -/-/- and -/-/-. When I called the bank 's customer service number, the representative I spoke to said there is " processing time ''... |
U.S. Bancorp Consumer Loan managing the loan or lease December 18, 2015 - This is a follow-up to Case Number -. US Bank acknowledge in their response that they misplaced a check and once a new check is issued and paid they will resolve the outstanding loan and ensure the " credit bureau is corrected effective the total loss date. '' On - -, the insurance company sent a mailed a check replacing the check US Bank lost. I immediately went to the bank to sign the check over and to being the stets to resolve this issue. To date, I have not received a release of the lien. Instead, I received a " Notice of Intent '' demanding $5600.00 considerably more than the ... |
U.S. Bancorp Consumer loan managing the loan or lease November 3, 2015 - We have our car loan through US Bank. Every month we pay the note through Bill Pay at our bank which is -. US Bank called us three weeks ago to tell us we are late. We conferenced in our bank. Our bank faxed a copy of the check they sent them which was endorsed and deposited. Three weeks later, US Bank is still dunning us even though they do note our account is being researched. Twice my bank talked with US Bank to show that the payment was received and deposited. I have a very good credit score and fear their ineptitude will mar it. ... |
U.S. Bancorp Consumer loan managing the loan or lease October 22, 2015 - Good Morning, I am asking for help to reduce my car payment. I currently pay $620.00 a month for a vehicle. I could n't afford the vehicle, but because of a - I developed while I was in the military -, I could not stop my compulsion to get what I wanted. I am a veteran and I was diagnosed with - and - -/-/-. I have recently had some success at treating my condition and the VA notified me I am going to lose some of an entitlement due to the change in my -. Some of the decisions I have made financially were in direct contrast to being well thought out. When I purchased the ... |
U.S. Bancorp Consumer loan managing the loan or lease October 3, 2015 - History : I submitted a insurance payout check from essurance to US Bank to pay off my auto loan. The bank has confirmation within their record keeping of possession of check and I have email confirmation ( -/-/2012 ) from - - that they are in passion of the check. - in a call stated that there was an issue, the essurance check was more than the payout of the loan we agreed that U.S. bank would write me a check for the difference. I followed up with US Bank and was advised - no longer works with US Bank, they were unable to locate the essurance check, and my account was now i... |
U.S. Bancorp Consumer loan shopping for a loan or lease September 18, 2015 - I WENT TO A CAR LOT TO GET A NEW CAR AND WHEN THE CREDITOR TOLD ME HE HAD TO PULL MY CREDIT I TOLD HIM THAT I ONLY WANT - INQUIRE ON MY CREDIT REPORT. THEY RAN MY CREDIT MORE THAT - TIME AND MADE MY SCORE DROP ... |
U.S. Bancorp Consumer loan problems when you are unable to pay September 11, 2015 - I was a military servicemember - in 2010. Prior to my discharge i had an auto loan through US Bank which i never missed a single payment on. After bieng - my finances changed dramatically awaiting my VA benifits. I tried to work out a payment arrangment with us bank and they would not accept it. They repossed the vehicle shortly after my - - months or so. - - attempted to help us get current on the payments byt US Bank would not allow it they said our only option was to pay the balance in full. When asked why we were told because we violated the terms of the lease when we no ... |
U.S. Bancorp Consumer loan managing the loan or lease September 7, 2015 - -/-/- I took out a car loan from a local car dealer, and was toldthat it was simple interest with no prepayment. To my surprise afterwards, and my fault for not reading the entire contract, there was a prepayment penaltySo with that said, I have prepaid the loan to $.00, but I am now gettingharassing phone calls from USBank telling me I am past due even though it isnot due -/-/-. I have spokento more than a dozen USB representatives, trying to explain that I haveprepaid it, they acknowledge it, and even sometimes even embarrassed. Theyexplain, that there computer system can not han... |
U.S. Bancorp Consumer loan problems when you are unable to pay August 28, 2015 - -/-/-, I informed US bank to please not call me any longer at work my work phone number. They did stop doing this for about a month and then I called to speak with a rep back on -/-/2015 around - - PST. I was asking him about doing a skip payment for my car loan because I was unable to make a payment. During this conversation, he repeatedly asked for my phone number for work. I told him that I do not wish to give out my phone number to my work, I do not want phone calls at work. I explained to him that I had already told them that no phone calls should ever be made and I do no... |
U.S. Bancorp Consumer loan managing the loan or lease August 12, 2015 - Have had a car loan for over - years with US Bank and received a letter from CA DMV that the lien has n't been satisfied and I have an incomplete registration. Have been trying to speak with branch about get the issue corrected and ca n't get anyone to return my call. Have never been notified that there was an issue. ... |
U.S. Bancorp Consumer loan problems when you are unable to pay July 14, 2015 - While I was - due to Military Service, my vehicle was financed through US. Bank. But a Company call - was handling the payments but they went out of business in -/-/- while I was unable to communicate Stateside. I was not notified of this matter until I got home -/-/-. I have sent numerous emails asking how I should resolve this situation and got no reply from US. Bank. Since I got home I called US. Bank and they are telling me that I have to pay the entire car loan off, and they are threatening to repossess my vehicle. ... |
U.S. Bancorp Consumer loan taking out the loan or lease July 10, 2015 - My wife and I applied for a used car loan through US Bank. We dealt with - - ( The Branch Manager at their -, CA location ) who was nice at first, but proved to be a bad banker in general. US Bank approved us for what we needed for the car ( $ - ) and offered us great terms. Despite applying together, - advised my wife and I to remove me from the loan because she carries most of the income and I carry most of the debt. He claimed he could get us more favorable rates with just her. I was confused because our other lenders wanted my name on there and werent concerned about it rais... |
U.S. Bancorp Consumer loan managing the loan or lease June 8, 2015 - On - - -, 2015 I tried to initiate a payoff of my Auto Loan on US Bank website. I entered the amount in the box on the bottom that said other amount ''. I entered the entire payoff of my vehicle along with my banking information and clicked submit ''. I was met with a screen that said unable to process your request online, Please call ''. I called the - number to speak with a representative. They advised me that such a large payment ( approx. $25000.00 ) could not be paid online and that I would have to mail them a check. She provided me with the address and I sent them a chec... |
U.S. Bancorp Consumer loan managing the loan or lease May 13, 2015 - At approximately - on Wednesday, - -, I received a phone call from US Bank. I do not remember the representative 's name. I was however, only verified with the last - digits of my social security number and nothing else. He proceeded to tell me that he was calling because he was showing that my car payment was past due, and that the payment was due on the - of -. I was NEVER read a mini-miranda statement before this conversation happened. I let this representative know that the reasoning behind this payment not being made on the - is because I called US bank on -/-/2... |