U.S. Bancorp Consumer Loan Complaint

U.S. Bancorp Consumer Loan department,

Vehicle loan Problems when you are unable to pay Florida

I have an auto-loan with U.S. Bank and regularly make my payment via the U.S. Bank iphone app. I made my - payment via the iphone app as I had for the past year and a half. According to U.S. Bank, when I attempted to make my - payment, I entered my paying bank account number incorrectly. However, there was no notification whatsoever at the time via the iphone app. From my perspective, the payment went through as it had for the past year and a half. I received a call over 2 weeks later from US Bank telling me that my payment did not go through. I immediately made payment over the phone. Despite this, they still charged me a $35.00 late fee. I believe it is an unfair and deceptive trade practice for US Bank to make no notification that the payment did not go through at the time of the transaction through its app, and then to turn around and charge a late fee. I spoke to a manager at US Bank, explained the circumstances and the fact that I have always made my payments on time, and they still charged me the late fee. I am sure other consumers have been similarly placed in this situation and that US Bank is making a fortune charging consumers late fees - lulling consumers into believing that their payments have gone through via their app, and then charging them a late fees when there is an input error ( it is still not clear to me whether the error was caused by the input system itself, or me ).