U.S. Bancorp Consumer Loan Complaint

U.S. Bancorp Consumer loan department,

Vehicle loan Managing the loan or lease Oklahoma

At approximately - on Wednesday, - -, I received a phone call from US Bank. I do not remember the representative 's name. I was however, only verified with the last - digits of my social security number and nothing else. He proceeded to tell me that he was calling because he was showing that my car payment was past due, and that the payment was due on the - of -. I was NEVER read a mini-miranda statement before this conversation happened. I let this representative know that the reasoning behind this payment not being made on the - is because I called US bank on -/-/2015 at approximately -, and spoke with a representative whose name was -, and she changed my due date to the -. That I was told that it would take approximately - days for this payment date to process within their system. I asked - is I would receive a new statement, and was told that I could just mark the - off of my current statement and write in the -. He stated that their system does show that my due date is the - but for the next billing cycle, and


the due date is the -. He then proceeded to tell me that I should definelty dispute this, meaning that I should call them back to dispute this. I told him that he called me, that I wanted to speak with his manager in regards to disputing this information. The representative came back on the phone and stated that I would need to speak with the customer service manager in regards to this dispute because his manager would not be able to help me. I was then transfered to -. - told me the same thing that the previous representative told me. I let him know that I would be contacting the CFPB in regards to this, because this is a UDAAP issue. I will not be making my payment to US Bank until the - because that was the date that their repesentative stated that my payment was due.