U.S. Bancorp Consumer Loan Complaint

U.S. Bancorp Consumer Loan department,

Vehicle loan Managing the loan or lease Kentucky

This is my third follow-up to obtain resolution for US Bank error. Please reference Case Number - and Case Number -. I have included the original complaints and letters from US Bank promising resolution. The issue that remains unresolved is US Bank has failed to adequately resolve adverse credit reporting related to their error and misplacement of a check. The misplaced check that was to pay-off a loan and the failure to correct my credit record has had a financial consequence to me the consumer. US Bank fully acknowledges that a check in the amount $3600.00 was submitted to their bank to pay-off my auto loan and their staff misplaced the check. They fully acknowledge that they have been uncooperative in resolving this matter. They fully acknowledge that they are the sole cause of this issue. They have agreed in an - -, - letter and - -, - letter to correct the erroneous information with the credit bureau.


After review of my credit report on - -, I met with and provided - ( the - - - Branch Manager ) with my current credit report and letters from - -. - contacted - - and called promising resolution. As of today, - -, - at - -, US Bank has failed to contact me on status of resolution. It is obvious that US Bank does not give a whiff about resolving issues they caused their customers. It is obvious by US Banks actions and lack of actions that they do not care if the mistakes they cause end up costing their customers money in the long term. Unfortunately, it is obvious that US Bank does not feel they are accountable to the law, customer or to the Consumer Financial Protection Bureau.