U.S. Bancorp Consumer Loan Complaint

U.S. Bancorp Consumer Loan department,

Vehicle loan Managing the loan or lease New York

I bought a car in - on -/-/- as I was living there at the time. US Bank is the lienholder on the car. In early -/-/- I moved back to -. My registration on the car came due at the end of -/-/- and I tried to get the car registered in -. I made at least - trips to the - over the course of about - months and and spent countless hours on the phone with US Bank trying to get the title information to the - in a form that was acceptable. I was never able to register the car in -. Apparently - is a digital title state and - is a physical title state. While this should not have been much a problem it was a significant and apparently unsurmountable obstacle. First, it took - weeks for US Bank to create a physical title. The first copy they sent to the - - never arrived. The second copy they sent was tracked to a - in - that was hours away from my location. The third time also never arrived. In early -/-/-, I moved to - for a job transfer and decided to


am on my third attempt to get what I need to register the car from US Bank. The first time a rep handwrote a letter and took a - photocopy of a title that said void all over it. The second time I got a typed letter and the same - photocopy of the title. I am now on the third try with US Bank. In the meantime once my - registration expired. I was never able - - the car as it was unregistered, although I was expected to continue making payments to US Bank. In total I have been paying for a car that I have not been able to register for - years, - months, - days and counting!! How can a bank not know the process and what is needed to legally register their cars?