U.S. Bancorp Consumer Loan Complaint

Vehicle loan Taking out the loan or lease

U.S. Bancorp Consumer Loan department,

Vehicle loan Taking out the loan or lease California

I took my car into - for repairs and right when I got my estimate for them, they of course sent a salesman over to me saying everything that salesmen do to pressure someone into buying a car. They asked me some initial questions and gave me a pre approval. All I would have to do it give them my car. I said that I could not verify my income ( as I do not have any above $490.00 I receive for my VA - ) and was told that as long as it is under a certain amount ( Cant ' remember the exact amount at this time ) that they would n't have to verify it. So I put down a number and they went through with the process.They used my car at the time as a down payment. Here we are a few months later and my almost - credit score is down in the - now as I have not been able to make a single payment. ( as I still do not have an income ) It was repossessed at one time. My mom helped me get it back, and I now owe her money


is owed. I feel like I was pressured into buying this. Not to mention the disaster that happened during the repo process. As soon as it was repoed, I called my mom, who immediately wired money. The Bank, US bank, claimed that they did not have the money. After - days of me calling to check if they have received the funds I finally asked - - -, who we transferred the money through, to attempt to pull it back. We got a response from - - that the beneficiary ( US Bank ) would not release it. So they had the money, would n't give it back, and were saying that they did n't have it to begin with. So, the car gets sent to the auction to be sold, which would leave me on the hook for the - difference in auction price. At the last minute, US bank says they do have the money and does everything they can to get it back from the auction. ( 2more weeks go by with them trying to get in touch and get it back ). According to the notice to sell, they were to sell it on a certain date if they did not receive payment. We sent that payment long before that date and they still sent it to auction. Now, I am stuck. Ca n't pay for this loan that was made without any verification and that I was pressured into and dealing with an incompetent bank who ca n't keep their funds straight. There has to be help somewhere. Also, I do not have any of the original loan docs. They were in the glovebox and all of my personal belongings were removed from the car when it was sent to auction. I have not gotten anything back that they removed. ( nor have they made any attempt to get them back )

U.S. Bancorp customer in California
Jan 13, 2016

* Source: CFPB Complaint Database

U.S. Bancorp response to complaint:
Closed with explanation

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Contact U.S. Bancorp

http://www.usbank.com/
(800) 872-2657
[email protected]
800 Nicollet Mall Ste 200
Minneapolis MN 55402
U.S. Bancorp
U.S. Bancorp

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