U.S. Bancorp Consumer Loan Complaint

U.S. Bancorp Consumer loan department,

Vehicle loan Managing the loan or lease California

On - - -, 2015 I tried to initiate a payoff of my Auto Loan on US Bank website. I entered the amount in the box on the bottom that said other amount ''. I entered the entire payoff of my vehicle along with my banking information and clicked submit ''. I was met with a screen that said unable to process your request online, Please call ''. I called the - number to speak with a representative. They advised me that such a large payment ( approx. $25000.00 ) could not be paid online and that I would have to mail them a check. She provided me with


confirmation number or indication that a payment was accepted. That fact that the only thing the US Bank website told me was unable to process your request online, please call '' tells me that the payment was not made. US Bank website does not offer a way to view pending payments made online, no email notifications are sent, and their is no way to cancel a payment you have made online even before it is processed. Since I sent a check through my - - account online bill pay that was delivered - -, 2015 my account was overdrawn due to the lack of information on US Bank website advising me a payment was processed when the fact is that its website clearly told me it was unable to process my payment. I have encountered fees for payments that could not clear due to the incompetent website US Bank provides its customers.