Review and analysis of over 141 Other Bank Product/Service complaints against USAA Savings
USAA Savings consumers have reported over 141 official complaints related to Other bank product/service. Out of the 141 consumer complaints against USAA Savings, 18% were disputed by the consumer (i.e. the consumer was not happy with how USAA Savings responded to their complaint) and 99% were processed in a timely manner. 15% of consumer complaints against USAA Savings resulted in the consumer receiving monetary compensation (e.g. money, cash reimbursement, etc.) and 15% resulted in non-monetary compensation.
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USAA Savings Bank account or service account opening, closing, or management March 22, 2017 - USAA has decided to give me " limited access '' to their services. Being an online bank, I no longer have the services available to me that I need. For example, they 're reporting on my credit when I no longer have a credit account with them. To dispute this I need to access their online site to get the dispute form. Because I do n't have access I ca n't get the form to dispute the charge. Catch 22. I should have access to at least the most basic forms. USAA has a habit of doing nasty things to customers it finds as subpar. Never mind that I 'm a veteran. they 're really only care about money,... |
USAA Savings Bank account or service account opening, closing, or management March 14, 2017 - Hello, We started a personal property claim with USAA for our laptops back on - -, 2017. SInce we are in -, the - claims office handle our dispute. Also, back on in - - I had a claim on two previous laptops which were settled with no problem. Now, - - was our claims adjuster. She was very brief and got back to us as soon as possible. I submitted everything showing the cause ( dropped, even though a power surge failure was listed ) she asked and then informed be itll be 5-7 business days for review. Well, that passed up and I began to get concerned. I called to speak wit... |
USAA Savings Bank account or service account opening, closing, or management March 10, 2017 - I opened an account at - ( USAA ) around -/-/-. Shortly thereafter, I became joint owner on my roommate, - - 's USAA account. In -/-/- after I realized he had met financial difficulty, I asked that my name be removed as co-owner from his USAA accounts. I was able to do this through my own online account access. I completed the process and was successfully removed from - - 's account. I am attaching screen captures reflecting the completion of this process along with a confirmation from USAA indicating my request was complete. In the meantime, - - amassed obliga... |
USAA Savings Bank account or service making/receiving payments, sending money March 9, 2017 - Hello, Re-- my name is - - -, I have been paying - mortgage through my checking account. I actually paid the full amount which was due on - -, -, There is a problem with USAA lost Medication Department. ( - - ) has confirmed they have not received any payments. However, my bank which sends the payments. through electronic has confirmed - has been accepting the payments. On - -, -, I was on the phone with - and my bank, and the bank confirmed the payment and the address. This information is recorded. so Please listen to the recording. - - has s... |
USAA Savings Bank account or service account opening, closing, or management March 3, 2017 - The USAA bank made me responsible for my son 's debt after his death with -. I did not share his credit card and he lived in - and I in -. Now I find they interfered with my Social Security account saying I am a bad credit risk. This is incredible! - hard to believe they would stoop so low to hurt a Veteran of -. This is certainly illegal or should be. They have no right to hurt me in this way. I always had an excellent credit rating. Please rescue me. Thank you.... |
USAA Savings Bank account or service making/receiving payments, sending money March 3, 2017 - I have an equity loan with USAA and set up an automatic payment from a USAA account. On - -, I see in BIG RED LETTERS that my account is overdue. I am a - veteran who has NEVER had a payment overdue by one minute much less than three days. After calling USAA, they tell me their system is down. However, that does not resolve that my account is over due. I made a manual payment and yet it will still and always be reflected as overdue. Furthermore the bank was of the mind that it was no big deal. That they can not fix a computer error at the snap of their fingers, their words. This is hu... |
USAA Savings Bank account or service account opening, closing, or management January 27, 2017 - I was delinquent on my credit card acct & entered negotiations -/-/- with usaa credit card settlement dept to attempt to settle for less than balance due. on my first conversation i made an offer & usaa countered my offer. on the second contact with usaa a customer service rep named - stopped negotiations when I countered usaa 's first offer with the same amt/percentage as my initial offer. - stated that I could n't counter with the same amt/percentage. I was never told I could n't submit duplicate counters PRIOR to entering negotiations. after negotiations I filed a cfpb complaint ... |
USAA Savings Bank account or service problems caused by my funds being low January 2, 2017 - Case number : - USAA Closed my checking account and caused my insurance to lapse due to their not telling me the policy was close to the end. Instead they send me a letter stating I must send them money including charges which I paid. I never received a policy that I had asked - - to send to me/ Nothing was ever given to me from USAA or - - . I paid the money for the policy should I not have a copy of what I have paid. USAA paid $2000.00 to the hospital I was in after an accident that totaled my vehicle. I feel this was not correct as the policy I had stated the funds should... |
USAA Savings Bank account or service account opening, closing, or management January 2, 2017 - I have - personal loans with USAA Federal Savings Bank. - of my loans I have had since -/-/-. I have never missed a payment or have been late with a payment. On -/-/-, USAA charged off my loan without any warning to me and for no specific reason. When I called USAA to discuss error they told me they 're able to charge off any loan they want at anytime. I did n't sign any contract for these terms. This has greatly effected my credit and USAA has even taken away certain features of their website from me because they claim I have an account unpaid through them. I have disputed thi... |
USAA Savings Bank account or service account opening, closing, or management December 12, 2016 - Company responded USAA Federal Savings Bank said : Explanation of closure - -, we regret the frustration and inconvenience you experienced as a result of this matter. Our research found that when the payment was received, we were unable to identify where the payment was to be applied as it did not reference an account or member number. As - -, of our staff, informed you, the $350.00 payment was posted to your credit card account. - - submitted a request to the consumer reporting agencies to have the - through - 2016 late payment reporting removed from your credit repo... |
USAA Savings Bank account or service account opening, closing, or management November 30, 2016 - I am a USAA member. In 2014 after a divorce and layoff I ended up filing a Chapter - bankruptcy.. I reaffirmed on my auto loan through USAA and never missed or was late on a payment. USAA failed to file the correct paperwork with the court which almost a year after my discharge date allowed the trustee to void their lien on my car and take my car. USAA then reported my account as a chargeoff and repossession, and locked me out of my accounts. It took me several weeks of phone calls and hours of hold time to finally get partial access restored. However, I still have no access to my Insuranc... |
USAA Savings Bank account or service account opening, closing, or management November 16, 2016 - Hello Consumer Financial Protection Bureau, I am an - - veteran currently serving in the CA - - - and prior USAA member who has had USAA products and services in the past, such as mortgage loans, auto insurance, credit cards, checking/savings accounts, and auto loans ; all of which were in good standing. USAA stated that I could no longer be a member after a homeowner 's insurance claim was denied over the theft of personal property from my home. On -, I won a judgement in small claims court against USAA for failing to make me whole ( please see enclosed ) and I was found to ... |
USAA Savings Bank account or service account opening, closing, or management November 1, 2016 - On - -, 2016, - - - - wrote my wife and I to say they had added our daughter to our accounts, as requested. We had no accounts with them. I called them ; a fraudulent checking and savings accounts in my name had been opened - -. We were never notified. My wife and I verified to them this was fraudulent activity, and our daughter did the same. We told USAA we had no accounts with them, that these were opened using stolen identities, and that the accounts had to be closed and deleted. We were told that the accounts were flagged, marked fraudulent and cancelled. I called b... |
USAA Savings Bank account or service account opening, closing, or management October 27, 2016 - - - I contacted USAA and asked for guidance. I was nearing the conclusion of the escrow for my home at - - -, - - CA -. My home was under construction and nearing completion. My question was to a loan officer. I needed guidance as to what I could do to finish the back yard and other finishing construction needs once I closed on my home. I knew that I would have $30000.00 in equity upon closing between the purchase price and the value of the house without the upgrades. I was advised to take out a personal loan with the purpose of converting it into a Home Equity Loan ... |
USAA Savings Bank account or service account opening, closing, or management October 25, 2016 - I am writing to complain about the extremely poor handling of an identity theft situation at USAA, which has never been resolved. This is the first time I have experienced identity theft, and I am shocked at the haphazard way that USAA handles fraud situations. I discovered in - of this year that - accounts were opened in my name ( received a statement by mail ), although I have never had any kind of account with USAA. I immediately called the fraud number, assuming they had a system of handling such situations efficiently. However, I found that was not true. I had to call over and over... |
USAA Savings Bank account or service account opening, closing, or management October 23, 2016 - This feels completely wrong and I do not consent to USAA sharing any of my information at all. The sharing of any of my accounts as a direct and proximate result of you, USAA, Furthermore, this warning is a rejection of the modification presently and unilaterally proposed by you, and any action by you to close my account due to my rejection of the terms herein proposed will be responded to by me with a class action lawsuit for - - of Contract, violation -, etc. Thanks Please communicate by mail only, do not call.... |
USAA Savings Bank account or service account opening, closing, or management October 14, 2016 - Institution ( USAA Federal Savings Bank ) does not want to allow me access to websites and account information regarding an unsecured " personal '' loan that was used for business purposes. Originally I had access to this information but now the company is denying me access to any documents that reference or state the amount they approved of $50000.00 and any history relating to it. ; This documentation is needed for financial reporting and records. They also canceled my automobile insurance which stayed up to date and other accounts I had with them and restricted online and mobile account a... |
USAA Savings Bank account or service account opening, closing, or management October 12, 2016 - USAA bank have denied and have suspended our online banking access due to a prior debt that went to collection. This is sort of the same thing that - - - - is being sued for. It is unfair. We still have our money in that bank and we are unable to access our accounts online. We only have the mobile app. That said, it seems though we are being retaliated against. The bank is where people deposit their monies. It 's unfair to deny me online access to my account because I have a delinquent debt. The bank have a protocol to go through to collect debts. They were aware of that when they ... |
USAA Savings Bank account or service deposits and withdrawals October 7, 2016 - I will like to file a formal complaint against USAA Federal Savings Bank with the Consumer Financial Protection Bureau ( CFPB ). USAA allowed the transfer of funds from my account without my permission and without timely notification of the transfer in accordance with its own policies and procedures governing transfers. On numerous occasions I tried to resolve this matter with USAA. However, as the detailed chronology attached will indicate, USAA failed to take responsibility and has attempted to absorb itself of all responsibility. Therefore, am compelled to file a complaint to seek relief. T... |
USAA Savings Bank account or service account opening, closing, or management September 27, 2016 - About once a year since -, my account at USAA gets connected with my ex wife 's account. I separated the accounts in - and when these problems started I ceased all financial accounts with USAA. In -, I stopped doing car insurance through them as well. At least twice I have been able to log into USAA.com and was able to see her account balances. Each time I called and was assured that the accounts were separated. Going online seemed to confirm this until the next time it occurred when the linked accounts returned. On Monday - -, -. I received my ex wife 's debit card mailed to... |
USAA Savings Bank account or service account opening, closing, or management September 10, 2016 - On - of 2016 my girlfriend accepted a job. Little to our knowledge it was a job scam. The job provided contracts, websites, accreditation, and business registration number. She was told her job was an -. She was told a client was sending money to our account. She was told to open a - - - account. She was told after thirty days they would put her on the company account but until then she had to use her own. The client wired - into our account. The bank approved it and allowed her to move the money. Domestic wire transfers are reviewed and posted the same day. It took a week fo... |
USAA Savings Bank account or service using a debit or atm card September 9, 2016 - On -/-/2016, I received a letter from USAA requesting additional documentation that could confirm my military service to ensure access to USAA 's products. ( I did not request any services from USAA and I have not been in the service ) I called them on -/-/2016 - someone applied for and was granted a debit card ( Account # - ) using my personal information. ( Currently - my credit is frozen in all - credit monitoring services ). USAA agent said they do not do credit checks if someone opens a debit account. This illegal account is now locked. This fraudulent account was applied for a... |
USAA Savings Bank account or service using a debit or atm card September 2, 2016 - On -/-/2016 I initiated a chargeback against my debit card for a transaction authorized on -/-/2016 and settled on -/-/2016 for the amount of $170.00. After I called the bank, the bank placed a hold on my debit card but never issued a credit to my account for the unauthorized charge. I called my bank today - and they mentioned they never initiated a chargeback for this transaction. I want my money returned to me ASAP.... |
USAA Savings Bank account or service account opening, closing, or management August 22, 2016 - My bank - USAA allowed a third party to do a complete takeover of my accounts. They were able to take $9000.00 in Home Equity loans, transfer them to my debit account, and make - Withdrawls of $400.00 in a single day from an ATM. They did not catch this fraud until I brought it to their attention. They also " lost '' $7000.00 of our money when it was transferred into a " Ghost '' account and did not apply the $ - to our Home Equity line of credit. 1 ) What kind of responsibility does USAA have to announce how many accounts this happened too? Wait time for fraud department went fro... |
USAA Savings Bank account or service account opening, closing, or management August 15, 2016 - Where to begin with USAA BANK is hard cause they have hurt so many aspects of life not only then when they criminally stole money from our accounts but now that they keep lying about there illegal regulation rules. They are soul crushers and will stop at nothing to steal money and with the services they have they use terms and conditions that are so farse to steal your money and take everything including committing severe fraud.... |
USAA Savings Bank account or service using a debit or atm card August 14, 2016 - What can you say about USAA BANK other than they murdered my life and killed me a long time ago, I am living my life on fumes. After being robbed of over $100000.00 things including, music demos, screenplay drafts for projects for money, all my personal things like license info, and social security info, after being idenitity theft through USAA CHECKING account and USAA BANK CREDIT card and proving it and bringing people to justice and after a car accident we proved was not our fault, USAA BANK refused to pay out all they owed, closed checking account illegally, the issues are extreme, they ... |
USAA Savings Bank account or service deposits and withdrawals August 11, 2016 - On - - 2016, my wife requested a copy of our transactions conducted against our checking and savings accounts, in an attempt to try to figure out what sort of funds availability we had, by telephone. The representative she spoke with was helpful ; however, no mention of any fees that were to be charged for this service was ever made. In addition, while most consumers only request a few pages, resulting in $20.00 - $30.00, or perhaps even a $100.00 in charges, this request resulted in over - pages being printed out, going back at least a year! The total charges for this were as ... |
USAA Savings Bank account or service account opening, closing, or management July 29, 2016 - USAA SAVINGS BANK, charged off an account of mine, when I contacted i spoke with - ext - and she clarified an error and the bank paid the charge off amount of $1.00. to to satisfy my account, but the bank never updated with the credit bureau to remove the derogatory notations on the account, all of the late payment history and the term charge-off still is attached to, my account, which was not caused by me but by an error the bank made.... |
USAA Savings Bank account or service account opening, closing, or management July 27, 2016 - I began receiving mail from USAA Bank confirming the establishment of my new - - - - account. These mailings included account numbers, amounts, membership cards with account numbers, account disclosure statements, etc. I contacted USAA to inform them that I did not, and have never, dealt with USAA - and I was repeatedly transferred to different departments until the call was dropped. I was repeatedly told that they ( USAA ) could not discuss the account with me because it was " restricted ''. USAA possesses all personal information for both me and my wife - I do n't know how they c... |
USAA Savings Bank account or service account opening, closing, or management July 9, 2016 - The issues we have with USAA BANK/CREDIT CARD/DEBIT CARD/LOAN SERVICES/CHECKING/ALL AROUND CUSTOMER SERVICE/RENTERS INSURANCE/AUTO INSURANCE/UNFAIR CREDIT REPORTING and all the things that follow from BAD FAITH INSURANCE to LYING all the way down to in my mind fraud. Before these issues, my life, my credit, my career and my identity where not only going very well, but we can prove, we never missed a bill EVER. We can also show faxes, witnesses, police reports, emails, phone records right on down the line and the fact we never were once late with a credit card bill, ever, we always paid more th... |
USAA Savings Bank account or service account opening, closing, or management June 29, 2016 - Recently I had the opportunity to talk directly with - - - at - -, CA and felt inspired to reach out to discuss an issue that occurred through one of the biggest military savings bank, USAA, in 2015. I had heard some of the benefits of SCRA and did plenty of research. I reached out to USAA and asked them if they would honor me, a 17 year - - -, with SCRA benefits, for ex. lowering my APR on credit card bill. They responded with not only a no, we ca n't do anything for you, but stated that it only is good for those members that recently - or were -, and it 's only ... |
USAA Savings Bank account or service account opening, closing, or management June 25, 2016 - Over 2 months ago USAA put a security freeze on my account. I have called in a total of 5 times concerning this, and the last 2 times, they have said the issue was resolved. I still can not login to USAA.com " for security reasons ''. I just want my accounts unlocked at this point so I can move them out of USAA and to a better, more responsible bank.... |
USAA Savings Bank account or service using a debit or atm card June 13, 2016 - After multiple attempts through calls and internet, from an unverified number Frauders were able to social engineer ( with a sin and zip code ) a USAA employee in to allowing access to my accounts. The Frauders were able to get thousands of dollars and my families personal information and even though USAA know it 's fraud ( this same event happened a ton of times ) and they were at fault. I was not alerted or contacted by USAA of the failed attempts on my account. USAA failed to place process and procedures and training to ensure that this ever happens again. Even this morning, the verificatio... |
USAA Savings Bank account or service account opening, closing, or management June 5, 2016 - Product : Financial support services Sub-product : financial support, control and access Issue : violation of fiduciary responsibility laws Sub-issue : misappropriation of customer 's funds Consumer complaint narrative : I 'd been a USAA customer for 49 years, with - checking accounts ( - ), a savings account, - investment accounts, car and home insurance and a trusteeship. USAA correctly ID 'd an attempted fraud against my credit card on - -, 2016, then shut me out of access to ALL of my accounts so that I could access NOTHING and, with their closed communication system I could... |
USAA Savings Bank account or service making/receiving payments, sending money May 18, 2016 - On -/-/2016, I called my bank, USAA ( - ) to initiate a stop payment on an $800.00 check for the reason that I had already made the payment over the phone which was significantly less than expected. The check was to be sent by USAA to a credit union ( - - - - ). According the USAA representative, the stop payment was initiated successfully. However, on -/-/2016, while looking at my account, the check in which the supposed stop payment was successfully initiated had indeed gone through anyway for the $800.00. This caused my account to go into the negative, and in... |
USAA Savings Bank account or service account opening, closing, or management May 3, 2016 - In - 2015 my wife was in an a single care auto accident which cause over $40000.00 in medical bills. USAA has failed to provide insurance as prescribed and pay for over 15 years. Their failure has negatively affected my wifes credit. Preventing us to move forward to purchase a home. We 've asked USAA to refinance a car loan to lower the rate an increase her debt to income. Even though the mistake is theirs they told us we had to wait 90 days. I 've asked repeatedly through various departments and reps for an explanation letter and have been refused. Also, USAA has doubled our insurance pr... |
USAA Savings Bank account or service making/receiving payments, sending money April 6, 2016 - I have had a checking and savings account with USAA for at least 5 years. I have had little issues here and there that were either resolved, or I lived with them. As of -/-/2016 someone hacked my bank account and changed all my personal information on my account. I initially received an email stating my email had been changed, but when I logged in nothing seemed to have been changed. I shrugged it off as a computer issue. The next day I received another email that something else had changed. This was late at night, so I figured I would call USAA the next day to figure out what was going on. ... |
USAA Savings Bank account or service account opening, closing, or management March 31, 2016 - On - - 2016 I received a text alert from USAA bank stating that my checking account had been compromised. The agent informed me that it would take 24-48 hours to do a fraud investigation and I would n't have access to my accounts. When I called - - 2016 the person I spoke with asked me for an authentication code that I did not have because no one ever gave me one and then asked for my phone number once I gave her my number she said that the number I gave was not the number on record. I explained to her that someone had compromised my account and must have changed the number also. S... |
USAA Savings Bank account or service account opening, closing, or management March 18, 2016 - I am a member of USAA Savings Bank. I have a USAA Secured Visa Credit Card secured by a CD with USAA. In - 2016 I reported my Credit Card stolen. The card was shut down and a new card issued for this account. Ever since that card has been shut down I am showing - separate accounts in my credit reports. - my current and authorized account and - an the unauthorized and fraudulent account that is being actively updated in my credit report monthly BY USAA. When I asked USAA they say that they do not see the unauthorized account in their systems, they can not pull up historical info on ... |
USAA Savings Bank account or service deposits and withdrawals March 15, 2016 - USAA for some reason insist on not investigating my account correctly. Once my family and I noticed that my Identity was compromised, USAA was notified. We notified them and my account was closed with a day of us noticing, and USAA explained that they will be discontinuing business within a day of noticing the problem. I am being held responsible for all transaction and I have strong reason to believe that USAA did not conduct a proper investigation. I called today to try and figure out where the ATM withdrawal transaction occurred, but after calling a USAA representative explained that he no ... |
USAA Savings Bank account or service account opening, closing, or management March 15, 2016 - USAA restricted my ability to access their banking website after i filed bankruptcy. Is this legal? I ca n't make deposits or set up electronic bill payment or transfer funds from trading accounts to bank accounts. I want to be able to access and manage my accounts through their main website. ... |
USAA Savings Bank account or service account opening, closing, or management February 24, 2016 - I am - - - that works for a company that helps victims of ID Theft to clear up fraudulent matters. I obtain a Limited Power of Attorney in order to help these vicitims clear up fraudulent matters. I disputed an account last year with USAA for one of my members. We were advised last year the account was cleared. This year it got sent to collections. After spending more than three hours on the phone USAA advised today the account was in a charge off status not a fraud status. I tried to work with the fraud department today to see if we could get the status corrected. USAA could verify m... |
USAA Savings Bank account or service account opening, closing, or management February 5, 2016 - usaa had a sales promotion that if you opened a direct deposit account to checking you would receive $300.00 after 60 days. I joined and received $300.00 in my account - - or - -, 2015. Under my account details they listed the $300.00 as INTEREST. IT WAS SALES PROMOTION. When I complained they list it as job income, other income, everything but a sales promotion, and then without my knowledge switch it back to interest received 2015. IT WAS A SALES PROMOTION, NOT INTEREST ON MY ACCOUNT. I have complained several times. I receive only - social security. It being listed as i... |
USAA Savings Bank account or service making/receiving payments, sending money February 1, 2016 - On or about - -, 2014, my primary checking account with another banking institution was compromised. My checking account with - - - - was the primary linked account used to submit payments to USAA Credit Card services. I was then issued a new checking account number for security reasons. On or about - -, 2014, I updated USAA.com with the new checking account number while paying my current USAA credit card bill. At that time I was unaware that USAA.com failed to update my linked checking account number to the newly issued account number. The following month I attempted t... |
USAA Savings Bank account or service account opening, closing, or management January 30, 2016 - Since - 2015, I have been suffering financial hardship resulting from a severe medical condition. Because I have a past due balance on a closed credit card account with USAA Federal Saving Bank ( FSB ), USAA FSB has restricted access to all my accounts ( i.e., banking, credit card, and insurance ) online. I have not been able to get any of my statements electronically since - 2015. Neither can I make any payments. Despite this, USAA FSB continues to send me email notifications that my account statements are available online and does not mail me any statements. When I called USAA FSB to r... |
USAA Savings Bank account or service using a debit or atm card January 14, 2016 - -, an online event ticket broker, charged us an incorrect ammount. We purchased tickets online for a - - Concert occuring on -/-/2016. During checkout they showed the total as $250.00. They charged our bank account $1100.00. We did n't know we were charged that much until we got the receipt. They will not even talk to us to resolve the issue. We contacted our bank to file a complaint and they did nothing for us. It should be noted that the tickets they sold us are still being sold today, from the venue sponsor for $80.00. - tickets are only $250.00. ... |
USAA Savings Bank account or service account opening, closing, or management January 5, 2016 - - -, - I logged onto my USAA account, per usual, and through sheer luck noticed a small link at the bottom right, greyed out but it said, " hidden accounts ''. I had never seen that before so I clicked on it. It immediately showed a personal loan for $2500.00 and a checking account for $5000.00 which had already begun showing negative. However, my usual checking account, savings account, CD, and credit card were never affected. I never opened those accounts and was never contacted or notified they had been opened, so I immediately called USAA. The fraud dept stated they would run ... |
USAA Savings Bank account or service account opening, closing, or management December 24, 2015 - I have auto insurance, banking, and a homeowner 's policy with USAA. I am a - vet who has trouble with short-term memory ( service connected at 90 % ). Last -/-/- ( approximately ), my auto policy became wonky and there was some misinformation going back and forth. I spoke to someone in -/-/- as I got a notice of cancellation. She helped me square things away, and stated the policy would not cancel after I made a payment over the phone. She also helped me change the billing date to -/-/-, and explained the payments would be about - per month. A week later, letters started ... |
USAA Savings Bank account or service using a debit or atm card December 15, 2015 - My wife was at - and the debit/credit card we have through USAA bank was not working. I immediately called then and was told I had an hour hold time. I tried their online page but was unable to accomplish anything there either. So, I stayed on the line and within one minute was disconnected. My wife calls back and tells me that all USAA card-holding customers are having trouble too and not one of them is getting through to USAA bank. ... |
USAA Savings Bank account or service making/receiving payments, sending money December 11, 2015 - I had several different accounts with USAA. Due to ongoing rudeness, lies and general incompetence, I moved all my business away from them. I no longer have any of my financial business with them. They still have - credit inquiries being reported on my credit report. Since I have no financial business with them and never will, I think it 's fair that these be removed. But USAA is doing all they can to damage my credit. My score was - before they started their campaign against me. I want their inquiries removed. Can you help me get that done? ... |
USAA Savings Bank account or service account opening, closing, or management November 18, 2015 - Not long ago I signed up for a new bank account - checking and savings - with USAA -. I 've had auto insurance with this company since active-duty service -/-/1980. I 've also had - secured loans from USAA for about $2500.00 that I paid back on time. Since opening these bank accounts, USAA has denied me a secured loan, and denied a credit card, also. My - score is right on the line, -, and my history of all mortgage and auto, credit cards payments, is all good for years now. Also, my primary bank -, - - - -, recently approved a $3000.00 credit increase to my ... |
USAA Savings Bank account or service making/receiving payments, sending money November 13, 2015 - I am a USAA debit card customer. Recently, my debit account number was hacked, so the bank replaced my card with a new card. In the meantime, - payees reported that they had not received their monthly payment. Payee A contacted me by email and I resolved the problem by giving them the new card number. Payee B contacted me by email and then sent an email saying that they had resolved the problem by charging my new debit card. I never gave anyone at Payee B or USAA permission to debit my new debit card account. USSA has reversed my charges and given me a new debit card. But there is no explan... |
USAA Savings Bank account or service account opening, closing, or management November 6, 2015 - Yesterday, I tried to use my ATM card but the ATM told me my card was restricted and it refused to provide me with any cash. I then called my bank to figure out what was going on. I spoke with a representative who told me a fraud alert was posted to my account and I needed to speak with the security department. At no time prior to this phone call did my bank alert me to any possible fraud or that it was taking action in response to what it viewed to be possible fraudulent activity. I then spoke with the security department and verified for it that all recent charges were authorized by me and d... |
USAA Savings Bank account or service account opening, closing, or management November 5, 2015 - USAA has limited, basically blocked my access to their institution because of a credit card charge off, due to a divorce. I have many other accounts with them however I can not access all features of them due to this - charge off. I pay my bills on time and the only negative thing is this credit card. I have since closed my checking and savings accounts with them, but have maintained all insurances with them. I have called USAA multiple times trying to access my information and they have refused to help me in this. Their only excuse is because of I have a credit card in bad standing with th... |
USAA Savings Bank account or service account opening, closing, or management November 2, 2015 - Soon after I filed for Bankruptcy, I was denied full access to the USAA website with the words According to our records you filed bankruptcy and we can not collect certain debts. To obtain access to your existing accounts you may log on by clicking proceed below. '' Printed in red every time I attempt to log in. I am then redirected to a stripped down version of the website, basically a mobile site, with my full account information including full account numbers visible to the public when I check on my existing accounts. They claim, they do this to limit the possible chance of USAA accidental... |
USAA Savings Bank account or service account opening, closing, or management October 14, 2015 - i received an email offer from USAA that stated if I setup direct deposit of -and it totals - or more o would receive a - cash incentive -. I accepted the offer prior to the deadline but it would not work correctly on the website. - I called and spoke with several representatives and was told that there were issuew with the website. So I explained to the rep what I called for and I was INFORMED THAT DUE TO ME ALREADY HAVING A SAVING ACCT with them that I do not need to setup a new checking acct I can setup my direct deposit to my current savings acct and I would qualify. The rep... |
USAA Savings Bank account or service account opening, closing, or management October 1, 2015 - USAA will not allow me full member access to my accounts saying that Since I declared bankruptcy they ca n't collect debts ''. This is contrary to bankruptcy law, as my bankruptcy was finalized 3 years ago, and therefore I no longer owe them money. When I call to find out more and get more details and ask to speak to a supervisor in banking they put me on hold for - minutes and then disconnect me. They only allow me mobile access, which does not allow access to my USAA accounts to change how I pay my bill and do other critical things. ... |
USAA Savings Bank account or service deposits and withdrawals September 18, 2015 - While I am a unhappy USAA member for other reasons, I decided to post mygrievances within the public USAA Member Community forums. These were about excessively long funds holding times and NSF charges due to regularly scheduled bill payments and these fund being on hold ( although they were from a Cashiers Check ). After a few comments and conversation with other members, - in particular - '' and - - '' were posting information that only an internal USAA employee wouldhave access too. Specifically the user - '' knowing that I had filed complaints over the past three years. ( ... |
USAA Savings Bank account or service problems caused by my funds being low September 5, 2015 - USAA Bank has very poor customer service and a serious lack of communication with their customers. I have been unemployed and unable to find a job for almost two years now and surviving on what little income I have, which I have told the bank many many times. They claim they will assist customers who are going through times of hardship, but they do not really care about their customers at all. I had a personal loan with them which they decided to close without even notifying me that I had past due payments. I understand that, and I am paying it so it will be done with, but lack of communicatio... |
USAA Savings Bank account or service deposits and withdrawals August 20, 2015 - - -, 2015, USAA Banking Services phoned me to ask if I had authorized an additional credit card to be sent to an undisclosed address in Florida to which I replied no. They responded that they would cancel my existing card and send me a replacement.Upon reviewing my on-line acccount I discovered USAA had already sent the additional card to Florida on - -. I contacted USAA and told them of their mistake and they said they would correct their mistake. On - - they then expressed a second card to their bogus address in Florida, followed by a third card sent on - -. My attemp... |