USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Other bank product/service Account opening, closing, or management Washington

I have auto insurance, banking, and a homeowner 's policy with USAA. I am a - vet who has trouble with short-term memory ( service connected at 90 % ). Last -/-/- ( approximately ), my auto policy became wonky and there was some misinformation going back and forth. I spoke to someone in -/-/- as I got a notice of cancellation. She helped me square things away, and stated the policy would not cancel after I made a payment over the phone. She also helped me change the billing date to -/-/-, and explained the payments would be about - per month. A week later, letters started arriving about cancellations, forcing me to pay the full policy up front, lapses in coverage, etc. I continued to make - a month payments as I gave up. On -/-/-, I opened up a - Auto Policy and sent a letter to USAA to cancel my auto. I called today and was told my policy was cancelled for non-payment.


in fact - of these folks refused to help ( especially a male in the banking side who forwarded me without helping me out ). USAA, who says they care for our Vets, do n't realize that - and frustration do not help us out and that I was extremely - after being passed around like this with many people in different departments. I told them, all I want is to access my bank account as it is -/-/-. They told me in order to access my banking, I would have to go to the auto side and pay the - payment for an outstanding balance ( which I disagreed with ). I went ahead and made the payment, so I could gain access to my bank account. After the payment was made, I was then told I still ca n't access my bank account until the payment clears, but after checking with the manager she came back and said it refreshes after midnight. I asked why I can not access my bank account as this is separate from the auto insurance division. I even went as far as stating that this is ransoming my financial product ( by stating they were kidnapping my account ), which I understand is a silly statement, but was said out of frustration. After 65 minutes on the phone, the only thing I have is a paid account ( which I do n't owe because I gave them the date of my Progressive policy ), and still no access to my bank account.