USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Other bank product/service Account opening, closing, or management Michigan

My bank - USAA allowed a third party to do a complete takeover of my accounts. They were able to take $9000.00 in Home Equity loans, transfer them to my debit account, and make - Withdrawls of $400.00 in a single day from an ATM. They did not catch this fraud until I brought it to their attention. They also " lost '' $7000.00 of our money when it was transferred into a " Ghost '' account and did not apply the $ - to our Home Equity line of credit. 1 ) What kind of responsibility does USAA have to announce how many accounts this happened too? Wait time for fraud department went from - to 2 hours leading me to believe this is widespread. 2 ) It 's obvious Negligence when they do n't catch - transactions for $400.00 in a single day..do I have any options for redress due to their negligence? Myself and My wifes - name, birthday, Social Security number, and address are now in someone else 's control thru no


3 ) Has their ever been an Audit of USAA 's procedures? How can they " Lose '' $ - into a " Ghost '' account? I spent over 10 hours on the phone with them and ended up having to email - of their executives ... and their CEO multiple times before they realized their accounting error. Any assistance in this matter would be appreciated.