USAA Savings Bank Account Or Service Complaint

Other bank product/service Using a debit or ATM card

USAA Savings Bank account or service department,

Other bank product/service Using a debit or ATM card Iowa

-, an online event ticket broker, charged us an incorrect ammount. We purchased tickets online for a - - Concert occuring on -/-/2016. During checkout they showed the total as $250.00. They charged our bank account $1100.00. We did n't know we were charged that much until we got the receipt. They will not even talk to us to resolve the issue. We contacted our bank to file a complaint and they did nothing for us. It should be noted that the tickets they sold us are still being sold today, from the venue sponsor for $80.00. - tickets are only $250.00.

USAA Savings customer in Iowa
Jan 14, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with non-monetary relief

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How USAA Savings handles Using a debit or ATM card complaints

Created with Highcharts 4.2.3USAA SavingsComplaint HistoryComplaints4/20125/20126/20127/20128/201210/201211/201212/20121/20132/20135/20139/201310/201312/20131/20143/20144/20145/20146/20147/20148/20149/201411/201412/20141/20152/20154/20155/20156/20157/20158/20159/201510/201512/20151/20163/20164/20166/20168/20169/201611/20161/20172/20174/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3USAA SavingsUsing a debit or ATM card1.4%58.9%26.0%8.2%4.1%1.4%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed without reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUsing a debit or ATM card2.7%63.3%24.6%4.4%1.5%2.1%1.2%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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