USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Other bank product/service Account opening, closing, or management California

- - I contacted USAA and asked for guidance. I was nearing the conclusion of the escrow for my home at - - -, - - CA -. My home was under construction and nearing completion. My question was to a loan officer. I needed guidance as to what I could do to finish the back yard and other finishing construction needs once I closed on my home. I knew that I would have $30000.00 in equity upon closing between the purchase price and the value of the house without the upgrades. I was advised to take out a personal loan with the purpose of converting it into a Home Equity Loan after closing. I was concerned that the payment was high and told the loan officer that I could only carry that payment of over $700.00 for two months at the most. I was assured that I would only be responsible for that payment for 30 days at most. After several days of consideration and discussion with knowledgeable friends, I consented to the arrangement on the condition the loan would be converted right after closing in - -.


I was told nothing could be done at all because USAA 's technological system was being updated. I called in - - and was told the system was being updated and nothing could be done. I called in - - and was told the same thing. I called in - - two times and was told the same thing. I called twice again in - - and was told the same thing. I called three times in - - and was told the same thing. I called multiple times in - - and was told the same thing. I called in - - many times. The third or fourth call I was told USAA was not granting Equity Loans any longer. I asked what other options I had, and was not guided in ANY way. I called back in - - and was not guided or helped. I called back in - - and was told to go to another institution. I was not guided as to what institution or what to ask for. I called back in - - and was not given any options by USAA. I called multiple times in - - and was just told to hurry up and find something. I have requested someone from your office to contact me for help in finding a reasonable product. I have made this request in -, -, and -. I have not heard from anyone in your office and it is - -. I am -. I am -. I am an -. I have NO expertise in the financial world! I trusted USAA for many, many years and turned to you for guidance. I would never tell anyone to just hurry up and go into a - a $60000.00 show like - who had no experience what so ever! USAA sent me out in a world I know nothing about to find a product to fix this situation. It has taken me months trying to figure out what products are available. I think there are alternatives for members of the military. I still am not sure what is out there. Unfortunately, I am not an expert in everything. I do n't know what to do anymore since USAA has not guided me after well over a year of asking. USAA has not lived up to our agreement. I trusted USAA without question and paid and paid a huge amount of money all the while asking for help.